02_InSight_Jim Imrie with GE Interim position

GE

1. GE Power & Water
Water & Process Technologies
InSight

2. Lifecycle Services:
Your Team of Water Specialists

SPECIALIZATION. EXPERIENCE. REACH.
With over 700 specialized professionals in the Lifecycle
Services team worldwide, we have the experience and
the local reach to deliver the best service in the industry.

3. Lifecycle Services Philosophy
Partnership
Delivering Value
over the life of your
plant
Build &
maintain
long term
relationship
Superior
support
through and
beyond
warranty
Transfer
knowledge &
capabilities
to clients
Optimize
Lifecycle
cost
Maximize
membrane
life
Ensure every
customer is
a positive
reference for
GE

4. © 2013, General Electric Company
4
Lifecycle services

REMOTE
MONITORING &
DIAGNOSTICS
OFF-SITE
TECHNICAL
SUPPORT
ON-SITE
TECHNICAL
SUPPORT
PARTS &
CONSUMABLES
CONVERSIONS,
MODIFICATIONS
& UPGRADES
CONTRACT
SERVICES
A complete line of products and services to support your plant –
Helping you stay current, connected, in production and on budget

5. InSight Platform

* Trademark of General Electric Company. May be registered in one or more countries.

6. 6
Title
© 2013, General Electric Company
InSight
Water and process
applications generate vast
amounts of operating
data.
This data, when captured
and analyzed, is critical to
maximizing the
performance of a
customer’s system and to
lowering the total cost of
operating the plant.
The InSight platform transforms data into valuable information

7. 7
Title
© 2013, General Electric Company
Collects data from the PLC
and makes it available for
trending and analysis.
Alarms when a parameter
falls outside its normal
operating range.
Gives access to the data
on a web-based platform
including smartphone and
tablet capability.
Eliminates need for paper
log books with user data
entry and automatic
trending
InSight

8. 8
Title
© 2013, General Electric Company
Event Based Data Collection
The InSight platform takes advantage
of event based data collection instead
of relying solely on time based data
logging.
Simple time based logging does not
provide context to what the plant was
doing when the data was logged.
The intelligent event based data
logging method used by the InSight
platform tells customers exactly what
their plant was doing when the data
was captured. This helps turn data into
powerful information.

9. 9
Title
© 2013, General Electric Company
InSight Scope
InSight does not provide real-
time data. Therefore it does not
replace the customer’s operation
staff.
Customers can’t make changes
to their set points using InSight.
Those changes must be made
locally on the HMI.

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Title
© 2013, General Electric Company
Field Equipment InSight Platform Expertise
GE Membrane
Product-line
3
rd
Party
Controllers &
Devices
GE Customers
GE Service
Teams
GE Service
Centers
InSight

11. 11
Title
© 2013, General Electric Company
InSight Service Levels
Three levels of InSight service
Trend
Monitor
Monitor Plus
Trend Monitor Monitor
Plus
Remote
access to
data 24/7
Automatic
reports
Alarm
notifications
Access to
analytics
workspace
Reports from
process
expert
GE analyst
monitors site



Assigned GE
process
analyst
Yearly On-
site Process
Review

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Title
© 2013, General Electric Company
Ability to trend graphs for
multiple parameters on a
single graph easily and
quickly.
Access to data analysis
and analytics tools
needed to manipulate
data and extract valuable
information.
Automatic archiving of
plant data in a central
database
Trend Service
Full access to the platform
and all of its features 24/7
Automatic status reports
and alarm alerts sent to
your inbox.

13. 13
Title
© 2013, General Electric Company
Monitor Service
Pairs the customer with a GE
process expert
Ensures customer site is
monitored frequently using
GE’s InSight platform
Provides a level of personal
attention currently not
available in the market
Provides customer with a
biweekly performance
report from their analyst

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Title
© 2013, General Electric Company
Process Expert
Connects frequently with the
key members of the customer’s
operations team to discuss
performance, process and
operational details.
Supports the customer with day
to day operations.
Uses the InSight platform to
focus on long term trends and
provides insights and
recommendations that will help
increase membrane life and
reduce costs.

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InSight Platform
2/3/2014
Performance Reports
Typically provided on a biweekly or
monthly basis depending on the
customer’s needs.
Include analysis of key operational
data from site, a review and
discussion of the trends and
practical recommendations that
help optimize operations, reduce
costs and increase performance.
Written by the Process Expert after
review of customer’s InSight data
and discussions with customer.

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InSight Platform
2/3/2014
The black box is only capable
of reading data from the PLC
and can not write.
Flow of data is in one direction
The black box emails the data
out to the GE servers so only
a outbound email port is
needed. Inbound ports are
blocked.
Input/output
Output only with
Email
Output only with
exchange email
Output with
manual email
Most
Conservative
Option
Most Flexible
Option
Typical
Setup

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InSight Platform
2/3/2014
InSight Benefits

* Trademark of General Electric Company. May be registered in one or more countries.

18. 18
InSight Platform
2/3/2014


Increase your access to GE Process Experts
Monitor Service– Customer Benefits
Rest assured that a GE
process expert is monitoring
your plant using GE’s InSight
platform and is just a phone
call away.

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InSight Platform
2/3/2014
Take advantage of key insights
Collect key insights
regarding your system from
the performance and
process review reports
provided by your GE process
expert.
Monitor Service– Customer Benefits

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InSight Platform
2/3/2014
Maximize performance & membrane life
Trending and analysis of your
key operating parameters
will allow your process expert
to help you maximize
performance, increase
membrane life and plan for
membrane replacement.
Monitor Service– Customer Benefits

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InSight Platform
2/3/2014
Avoid operational interruptions

Leveraging advanced data
analytics, your GE process
expert will proactively
manage your system and
help catch problems before
they impact operations.
Monitor Service– Customer Benefits

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InSight Platform
2/3/2014
Optimize process & reduce costs
Make informed changes to
your process and chemical
parameters with the help
of your process expert to
optimize performance
while reducing costs.
Monitor Service– Customer Benefits

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InSight Platform
2/3/2014
For more information
Monthly splash trainings and
demos will be conducted starting
November; keep an eye out for the
emails.
Key Contacts:
Heather Millar
Product Manager, Smart Services
[email protected]
Kav Kehal
Marketing Manager, Lifecycle Services
[email protected]
Try out the demo:

https://insight.gewater.com
Username: WaterGuest
Password: L00kAndSee

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InSight Platform
2/3/2014