10 Need To Know Communication Facts

We all know the value of effective communication but sometimes the basics get away from us, especially when conflicts arise. Here are some need to know facts to sharpen and improve your day-to-day communication skills.

1. COMMUNICATION FACTS
10 NEED TO KNOW
LANA BULLOUGH

2. LISTENING
Listening is the biggest
sign of respect you can
give to a person.
1

3. IMPRESSIONS

First impressions
communicate a lot about
who you are. What message
are you sending?
2

4. BODY LANGUAGE
It's not just WHAT you say,
it's HOW you say it.
Body language comprises
over 70% of face-to-face
communication. 
3

5. ATTENTION4
People know when you're truly
listening to them (or not).
Tune in!

6. DISTRACTIONS
People know when you're
multi-tasking when
talking on the phone.
5

7. LAUGHTER
Laugh loud, laugh long!
Laughter increases human
connection, especially at work.
6

8. SILENCE
People are not mind-
readers. If you have
something to say, say it!
7

9. 8
Think before you speak in the
"heat of the moment" so that
your words are carefully
composed and will be
understood.
CONFLICT

10. COMPLIMENTS
Be generous with
GENUINE compliments.
9

11. UNDERSTAND
It's important to clarify
and summarize...seek
FIRST to understand!
10

12. ROLLO MAY
COMMUNICATION
LEADS TO
COMMUNITY...
THAT IS, TO
UNDERSTANDING,
INTIMACY, AND
MUTUAL
VALUING.

13. LANA BULLOUGH
WWW.SAFESTRESS.CA
[email protected]