2020_Presentations-Webinars-Solid-Training-UK_v2_FINAL.pdf

Grow and learn with alchemy base systems

1. Building a Solid
Training Program
Strategies for the manufacturing
industry in the UK.

2. 2
#alchemywebinar
•Audio Options:
—Choose “Mic & Speakers” to use computer speakers
—Choose “Telephone” to dial in using info provided
•All lines are in listen-only mode
•Please post your questions at any time
•A link to the recording will be emailed out in
24-48 hours.
Welcome!

3. 3
Today’s Speaker
Niel Kennedy
Account Manager
Intertek Alchemy

4. 4 Source: “Global Trends in Employee Engagement” (North American results cited ), Aon Hewitt/Queens University
The ROI of Engagement
Better training leads to higher engagement.
Companies with more engaged employees perform better in key areas:
Greater
Customer
Satisfaction
Less
Employee
Turnover
Greater
Employee
Productivity
Less
Employee
Absenteeism
30% 15% 26% 20%

5. 5
The Keys to Preparation
The Importance of Internal Communication
The Ongoing Need for Refinement
5
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2
1
Industry Leading Solutions
Q&A
Today we’ll discuss…

6. How are you primarily
delivering training to
your workforce?

7. 77
The Keys to
Preparation
#1

8. 8
The Keys to Preparation
•Assign roles and responsibilities
•Set SMART goals
•Develop required training content
•Identify audience needs
•Determine the appropriate method
•Create a training schedule
•Secure a functional training room

9. 9
Assign Roles & Responsibilities
Training Program
Manager
Subject Matter Experts
IT Department
Executive Support

10. 10
Set SMART Goals
SpecificMeasurableAchievableRelevant Timely

11. 11
Short term
•Have training program team and goals
finalized by [DATE]
•Complete training course development and
reinforcement programs by [DATE]
(may need a phased approach here)
•Implement training program across all
locations by [DATE]
(may need a phased approach here)
•Develop reporting to key stakeholders by
[DATE]
Long term
•Achieve 100% training completion rates by
[DATE] (may need a phased approach here)
•Launch employee and manager training
incentive program by [DATE]
Set SMART Goals -Administrative

12. 12
•Reduce employee turnover by [X%] before
[DATE]
•100% compliance with [AUDIT Standard] by
[DATE]
•Reduce incident rates by [X%] before [DATE]
•Improve customer satisfaction or loyalty by
[X%] before [DATE]
Set SMART Goals -Management
•Lower product defects and/or recalls by
[X%]
•Increase productivity by [X%]before [DATE]
•Decrease HACCP or Allergen defect by[X%]
before [DATE]
•Decrease waste by [X%] before [DATE]

13. 13
Develop Required Training Content
Essential Training Libraries:
Human Resources Environmental,
Health & Safety
Food Safety
(if applicable)
Supervisor
Development
Research shows that organizations with a robust
orientation program experience 54%increased new
hire productivity and 50%greater new hire retention.

14. 14
According to Ebbinghaus’ Forgetting
Curve, we forget 90%of what we learn
within the first month —or even the first
week!
Best Practices for Reinforcement:
•Create short refresher trainings
•Display print and digital signage
•Leverage continuous improvement tools
for supervisors
Develop Required Training Content

15. 15
Identify Audience Needs
•What languages are needed?
•Is the content easy to understand?
•Is the content engaging?
Provide opportunities for professional
development
BONUS:

16. 16
Determine the
Appropriate Method
Technology-based learning
On-the-job training
Classroom presentations

17. 17
Create a Training Schedule
•How long should training take?
•How will training fit into tight production timelines?
•How often should training occur?
•When can you schedule make-up trainings?

18. 18
•Is there adequate space?
•Is the space conducive to individual study
or groups?
•Do you have all the A/V equipment you
need? Is it up to date?
•Is there any interfering noise?
Secure a Functional
Training Room

19. 1919
The Importance of
Internal Communication
#2

20. 2020
•Create a company-wide launch plan
•Determine the reporting structure
•Share progress and results
The Importance of
Communication

21. 21
Create a Company-wide Launch Plan
•WHO should attend the launch?
•WHEN should the program be announced?
•WHAT should the announcement include?
•HOW should you make the announcement?

22. 22
Determine the Reporting Structure
•What actionable data do you need?
•Training completion rates
•Impact on company goals
—Safety Incidents
—Product Recalls
—Productivity
—Compliance Scores
•Who oversees consolidating and sharing data?
•How will the data be used to make improvements?
•Who oversees managing and executing the changes?

23. 23
•Company newsletters or emails
•Bulletin boards in breakrooms
•Employee incentives
•Manager bonuses
Share Progress & Results

24. 2424
The Ongoing Need for
Refinement
#3

25. 2525
Pro Tip = Rinse and Repeat Often with:
•Employee Performance Reviews
•Employee Satisfaction
•New Course Development
•Course Updates or Retirements
•Training Logistics
•ROI
The Ongoing Need for
Refinement

26. 2626
Industry Leading
Solutions
#4
Intertek Alchemy’s Unique Approach

27. 27
Built for the Unique Challenges of Frontline Workers
Alchemy is built for
the production floor.
Most solutions are built for
office workers.
Direct impact on safety, quality, yield,
and productivity
High-risk, hazardous environments
High turnover, seasonality, & temp workers
ESL, Multiple languages & education levels
Limited access to computers
Limited direct impact on safety, quality,
yield, and productivity
Low risk environment
Tenured, career tracked professionals
English fluent
Computer access, skills, & email address

28. 28
Employee Training Solutions from Intertek Alchemy
Training
•Hundreds of industry courses
•most content customizable
•eLearning or Group-based
Reinforcement
•Mobile OTJ observation app
•Training-coordinated signage
•Supervisor huddle guides
Compliance
•Automated recordkeeping
•Paperless documentation
•Audit-ready reporting

29. 29
Intertek Alchemy Clients in UK Include:
“In a fast-moving manufacturing environment, we need a system that supports us in
providing the right level of training in a fast and effective way.”
-Anita Sampson, EHS Manager, Glanbia Performance Nutrition

30. 30
A Committed Partnership to Ensure Success
Implementation & Product Training Ongoing Support & Expertise
•Dedicated Implementation Manager
•Onsite training & monthly webinars
•On-demand video libraries
•Custom course & lesson plan
development available
•Dedicated Account Manager
•Learning plan support
•Best practices sharing
•Highly qualified telephone
support team

31. 31
The Alchemy ROI
32%
Lift in Production
Efficiency
36%
Reduction in Quality
Complaints
80%
Decrease in Safety
Incidents

32. 3232
•A well-defined and established training
program drives the right behaviours and
desired results.
•The important thing is to always
communicate the training program’s
progress early and often.
•Regularly revisit and refine your program’s
goals and strategy to ensure training
doesn’t become outdated.
The Bottom Line

33. 33
Questions?

34. Thank You.