2023 MATC Scholars Program: Communication Skills

Ms. Amy Maki, Founder and President of A.O. Maki & Associates, L.L.C., covers both verbal and written communication, common communication pitfalls, and non-verbal communication.

1. Communication Skills Ms. Amy O. Maki, M.Ed . MATC Scholars Program March 15 - 18, 2023 University of Nebraska-Lincoln

2. OUTLINE Introduction Learning Objectives Learning Outcomes Session Presentation Conclusions

3. LEARNING OBJECTIVES The components of effective communication The importance of appropriate writing and speaking in academic and corporate settings Improvement of communication skills through written and verbal activities The role of non-verbal communication cues Development of participant’s personal statements

4. LEARNING OUTCOMES Gain a better understanding of effective communication skills and their importance Learn how to avoid some common mishaps in communicating Acquire an appreciation of the role of non-verbal communication cues Learn how to write a personal statement

5. SESSION OVERVIEW Terminology & Philosophy Components of Verbal Communication Components of Written Communication Academic In-person Interview (Active Learning ) Writing Your Personal Statement (Active Learning ) Conclusion

6. TERMINOLOGY & PHILOSPHY Definition of Communication An act or instance of transmitting Information transmitted or conveyed A verbal or written message A process by which information is exchanged between individuals through a common system of symbols, signs, or behaviors http://www.merriam-webster.com/dictionary/communication

7. COMPONENTS OF VERBAL COMMUNICATION

8. Define your audience: parent , peer, faculty …..... Read this statement aloud. Read this statement aloud again using a different tone, pitch, pace, and/or word emphasis. Question: “Did you study?” Answer: “I did study hard last night.” Did the message change? VERBAL COMMUNICATION – ACTIVE LEARNING

9. Body Language Appearance Location (Distance) Posture Facial Expression Eye Contact Physical Contact COMPONENTS OF VERBAL COMMUNICATION

10. Remember the old adage, “Writing is Rewriting” COMPONENTS OF WRITTEN COMMUNICATION

11. EMOJIS WRITTEN COMMUNICATION Definition : A small digital image or icon used to express an idea, emotion, etc. (Online Oxford Language Dictionary)

12. PINCHED FINGER EMOJI What is being communicated?

13. TO EMOJI or NOT to EMOJI THAT is the Question Is it a way to show disbelief, a way to ask others to be quiet, or a cute gesture popularized by a K-Pop star? It's called "pinched fingers" and depending on where you are in the world, a new emoji announced by the Unicode Consortium, which approves standard emojis worldwide, could have a completely different meaning. Its official purpose, according to the emoji's creators, is to represent the way an Italian might ask "what do you want ?“ Source: BBC New 3 February 2020 by Tom Gerken

14. EMOJIS and WRITTEN COMMUNICATION Formal written communications: Personal Statements Laboratory Reports Scientific Articles REMEMBER Punctuation, word usage, grammar and format

15. Verbal and Written Commonalties & Differences COMMONALITIES Who is the audience? What is being asked? What do I want to communicate? What words are used? DIFFERENCES Verbal or written response Focus on body language, pitch, tone, pace Focus on format punctuation

16. Personal Statements usually focuses on who you are, that is, your qualities and character. It can also include your research interests if a statement of purpose is not requested. The Audience may be faculty, discipline specialist, and non-specialist. The introductory paragraph is important. The attention getter . 500-650 Words and Single/Doubled Spaced Follow the Instructions WRITING YOUR PERSONAL STATEMENT ACTIVITY

17. VERBAL AND WRITTEN COMMONALITIES

18. PERSONAL STATEMENT

19. Barriers BARRIERS/REMINDERS: VERBAL AND WRITTEN COMMUNICATION

20. Reminders BARRIERS/REMINDERS: VERBAL AND WRITTEN COMMUNICATION

21. To successfully conveying a verbal or written message: Prepare & Practice ACADEMIC INTERVIEW & PERSONAL STATEMENT SUMMARY

22. Slide design © 2009, Mid-America Transportation Center. All rights reserved. Ms. Amy O. Maki, M.Ed. Founder/President A.O. Maki & Associates, L.L.C. 12821 82nd Avenue NE Kirkland, WA 98034 [email protected] CREDITS