3C Performance Management Training Brochure 2024

A range of tailored Performance Management workshops for Leaders, Managers and Employees. Includes 121 Coaching, Setting Expectations, Effective Performance Review /Appraisal Conversations, Feedback and Listening Skills, Dealing with Poor Performance, and more. Workshops can be delivered in person or virtually.

1. GREAT PERFORMANCE
LEAD IT, MANAGE IT, OWN IT
Bespoke Training Workshops for Leaders, Managers and All Staff

2. Is Performance
the best it can be?
Is everyone in your organisation doing what you need them to do?
Are they clear about what is really expected of them, or what the priorities of the
organisation mean to them in practice?
Are people getting feedback on how well they are doing?
Do they even know ‘what good looks like’ for their role or team?
Is performance the best it can be?
If your answer to any of these questions is ‘I wish…’ then read on…
© 3C Performance Management 2024 | Training | [email protected]

3. LEAD PERFORMAnCE
Leading Performance 121 Coaching
A programme for LEADERS

4. Leading performance
121 coaching Programme
Why? Content Details
•Leaders need to make a step change in how
their function or organisation is performing,
beyond their direct reports – and it’s tough
•Leaders need to think analytically about wide
performance issues
•Leaders need a safe space to explore
performance challenges frankly
•Leaders improve their own performance and
confidence when they have an opportunity
for private reflection.
Coaching will follow a programme designed with
each individual Executive. Popular topics include:
•Who or what is holding me back, and how
can I move things forward?
•Confidence in giving robust feedback to
others, no matter their background
•Finding the balance between my team’s
desire for autonomy and the need to manage
performance
•Analysis of wider performance issues
•An initial free meeting to establish
rapport and agree coaching goals
•Typically 4-6 sessions over 3-6
months (60-minute sessions virtual
or in person)
•The leading performance coaching app
with a huge range of support material
•A 360 feedback tool, if desired
© 3C Performance Management 2024 | Training | [email protected]

5. “Thank you for today, your session was brilliant and exactly what they needed. It
exceeded my expectations and to see the room so engaged and involved was an absolute
joy .
It is a testament to how useful people found today that they were starting to ask if
their managers could have something similar. A great result!”
Dr Amanda Maclean, Head of OD, Canterbury Christ Church University
© 3C Performance Management 2024 | Training | [email protected]

6. MANAGE PERFORMANCE
A Year in a Day of Performance Conversations
A one-day workshop for MANAGERS

7. A Year in a day of performance
conversations
DetailsContentWhy?
•One-day classroom workshop (for up to 25 managers)
all about the performance conversation
•An immersive, interactive workshop exploring a year in
the life of two team members and the performance
challenges that your managers will manage
•Taught through participation, practise and reflection,
providing an excellent environment for self-directed
learning
•Tailored to your performance review / appraisal cycle
•Also available as a half-day virtual workshop for up to
12 managers
Managers will:
•engage with two fictional team members using video clips,
emails and other collateral
•explore behaviours and find out what happens as a minor
performance event turns into a major performance
challenge. Should I, (the manager) intervene? Would blame
help? What could I (the manager) do?
•practise skills and different approaches (setting expectations,
feedback, coaching, communication) to handle typical
situations. Apply the skills to the real situations ‘I face now’,
and explore how to improve performance and nip problems
in the bud
Managers need to:
•understand how to spot and deal with performance
issues early on before they become a major
challenge
•be able to set great objectives for themselves and
their teams, coach for high performance and use
regular 121s to deliver results in line with your
processes
•have structures, skills and confidence to effectively
question, listen and give feedback all year round
•be capable and confident to build employee
ownership and accountability for performance
© 3C Performance Management 2024 | Training | [email protected]

8. “Just to let you know that the Year in a Day Workshops are getting really great
feedback! We are getting a higher than usual attendance rate from our managers
simply because they'd heard 'it was good' ... high praise indeed!! Thanks to Colette for
doing an excellent job as trainer – as always!”
Victoria Anthony, Group HR Director, The Hill Group
© 3C Performance Management 2024 | Training | [email protected]

9. MANAGE PERFORMANCE
Must-Have Performance Conversations
90-minute bite-sized workshops for MANAGERS

10. Must-have performance conversations
DetailsContentWhy?
Four x 90-minute energising workshops that will
help create sustainable and remarkable results for
your managers.
•Classroom Delivery – all four sessions in one
day (for up to 15 delegates)
•Virtual Delivery – half-days (2 sessions of
your choice per half day) for up to 12
delegates
Each workshop is tailored to your performance
review/ appraisal cycle:
1.Meaningful Performance Conversations &
Setting Expectations
2.Coaching for Performance – supercharge
Performance Conversations
3.Feedback Conversations – rewarding and
outcome focussed
4.Poor / Under Performance Conversations
All managers need the opportunity to:
•refresh people management skills
•brush up on classics such as feedback and
coaching
•develop new techniques to drive creativity and
innovation
•explore how to respond to the changing
demands of the modern workplace
© 3C Performance Management 2024 | Training | [email protected]

11. “Even in the early days of the training, 3C have had a big impact on how we think about
and manage performance. The interactive development sessions for all managers and
introduction of core competencies have really opened our eyes to how we can keep our
highly skilled workforce engaged and motivated. Our engineers and project managers
are starting to see managing people as a key set of skills that can be learnt and
developed and are enthused about the next stages of the programme.”
David Hancox, Chief Operating Officer, Structa LLP
© 3C Performance Management 2024 | Training | [email protected]

12. Own PERFORMANCE
It’s My Performance Conversation – Forum Theatre Workshops
90-minute or half-day workshops for ALL STAFF

13. It’s My performance conversation
DetailsContentWhy?
Classroom Delivery
•Option A – 3 x 90 minute sessions per day (for
up to 40 delegates per session)
•Option B – 2 x 3-hour sessions per day and
includes additional large group tailored
exercises (for up to 40 delegates per session)
Virtual Delivery also available as 90-minute
sessions: 3 sessions per day for up to 25
delegates per session.
•Short scenes are tailored around your performance review
process, and performance conversations are played out by
experienced actors. The scenes are typically a humorous
and very recognisable take on what happenswhen things
go badly!
•Delegates can stop the action, make suggestions for
different behaviour on the part of either the manager or
the employee, and then experience the suggestions put into
practice by the actors
•Powerful learning occurs as delegates, in telling the actors
what to do, are in practice telling themselves how to
prepare for, and make the most of their performance
conversation
It’s My Performance Conversation:
•creates that lightbulb moment when your people
switch on and take ownership of their conversation
•uses Forum Theatre as an irresistible way to engage
even the most questioning and sceptical in the
importance of effective year-round performance
conversations
•provides deep engagement through staged interaction
rather than surface level ‘show and tell’. And there’s
no role-playing - that’s what our professional actors
are for
•is a hugely powerful learning experience, embedding
key messages in a highly enjoyable format
© 3C Performance Management 2024 | Training | [email protected]

14. “I noticed a real difference in the quality of performance conversations I could have
with my team after they had been on the ‘it’s my conversation’ forum theatre
programme. Conversations with those who had been on the programme were more
meaningful, more constructive and a much better use of both of our time, compared
with those who had not. I did the programme myself and found its approach deeply
engaging and a very powerful learning experience.”
Lucy Hoyte, Strategy Team Leader, Westminster City Council
© 3C Performance Management 2024 | Training | [email protected]

15. TEAM
Hedda Bird
CEO and Lead
Performance
Management Consultant
Fleur McDonnell
Performance
Management Specialist
and Facilitator
Dr Yvonne Foster
Performance
Management Specialist
and Facilitator
Pippa Shepherd
Forum Theatre Lead
Facilitator
Colette Johnson
Training Design and
Delivery Specialist
Helen Eades
Client Services Director
and Project Manager
© 3C Performance Management 2024 | Training | [email protected]

16. About us
3C enables organisations to turn strategy into effective action on the front line. We have particular expertise
in supporting managers who have been promoted because of their technical or professional expertise, rather
than their people management skills.
We believe employees own their own performance, while managers set expectations, hold people to account
and provide high quality feedback, coaching and support. Our energising and refreshing approach combines
our expertise in the areas of driving performance, improving motivation, developing leaders and managers,
contributing to cultural change and transformation.
We are credible, we are effective and we are different. We are down to earth and approachable facilitators,
straightforward in our approach to working with teams, supportive partners and will challenge to deliver the
best results for you. We are distinctive in our approach in that we are all about Performance…
© 3C Performance Management 2024 | Training | [email protected]

17. CONTACT US
[email protected]
© 3C Performance Management 2024 | Training | [email protected]
01491 411 544