4 Types of Salesforce Community Licenses.pdf

If you’re curious about the type of community licenses that Salesforce offers, this is the article for you.

1. 4 Types of Salesforce Community
Licenses

Salesforce communities have transformed how organizations engage with their
customers, partners, and employees. By providing tailored portals and forums,
businesses can enhance customer service, streamline partner collaborations, and boost
employee productivity. However, with multiple licensing options available—such as the
Community and Community Plus licenses—selecting the right fit for your organization
can be complex. In this type of scenario our Salesforce Customer Portal is the Savior.
Understanding the distinctions between these licenses is crucial to maximizing your
investment in Salesforce. This article delves into the various Salesforce community
licenses, offering insights to help you choose the one that best aligns with your business
objectives.

2. Here is a simplified version that will help you understand better.
License
Type
Purpose Key Features Ideal For
Custome
r
Commun
ity
Basic customer
support and
information
sharing.
Access to cases,
FAQs, and limited data
based on permissions.
Businesses
needing a
simple support
portal.
Custome
r
Commun
ity Plus
Enhanced
collaboration with
customers and
access to
advanced
features.
Ability to manage data,
access reports, and
collaborate more
efficiently.
Businesses
requiring
advanced
support tools.
Partner
Commun
ity
Collaboration with
external partners
and distributors.
Access to
opportunities, leads,
campaigns, and
analytics.
Organizations
managing a
partner
ecosystem.
External
Apps
Extending app
functionality to
customers or
external users.
Supports high-volume
external users with API
access.
Companies
with large-scale
app
integrations.
External
Identity
Identity
management for
external users.
Simplified access for
external users without
full Salesforce
features.
Businesses
managing
external
authentication.
Channel
Account
Enabling
distributors,
resellers, or
brokers to manage
their relationships.
Comprehensive tools
for managing channel
operations, from deal
registrations to
analytics.
Organizations
in distribution
or channel
sales.

3. 1. Experience Cloud User Licenses
●​The following licenses are used for external users: Customer Community,
Customer Community Plus, Partner Community, External Apps, External Identity,
and Channel Account.
●​Required Editions: Enterprise, Performance, Unlimited, and Developer Editions.
●​Experience Cloud sites use community user licenses. A community license works
like a standard Salesforce internal license. External users with a member-based
license (that is, a license that is assigned to a specific user) are able to access a
community as many times as they want. However, external users do not have
access to the internal org.
Find out more details here.
2. Service Cloud User Licenses
●​Service Cloud Portal users have the High Volume
●​The Overage High Volume Customer Portal license is the same as the High
Volume Customer Portal license, except that users do not have unlimited logins.
You have to contact Salesforce for information about the number of customer
portal licenses you can activate.
Find more information here.
3. Customer Portal User Licenses
●​Users of a Customer Portal site have the Customer Portal Manager Standard
license.
●​Note: Starting with Summer ’13, these licenses are only available for
organizations that already have a Customer Portal. If you don’t have a customer

4. portal but want to easily share information with your customers, you need
Experience Cloud User Licenses.
●​It allows contacts to log in to your customer portal to manage customer support.
You can associate users who have a Customer Portal Manager Standard license
with the customer portal user profile or a profile cloned and customized from the
customer portal user profile. This standard profile lets users view and edit data
they directly own or data owned by or shared with users below them in the
customer portal role hierarchy. These users can also view and edit cases where
they are listed in the contact name field.
●​Users with the Customer Portal Manager Standard license can:
●​View contacts, price books, and products.
●​View and edit accounts and cases.
●​Create and edit assets.
●​Create, view, edit, and delete custom objects.
●​Access custom objects depending on their permissions.
●​Receive the “Portal Super User” permission.
●​Access Salesforce CRM content if they have a Salesforce CRM Content
feature license or appropriate permissions.
●​The Overage Customer Portal Manager Standard license is the same as the
Customer Portal Manager Standard license, except that users are limited to one
login per month.
Find more information here.

5. 4. Customer Portal—Enterprise Administration User Licenses
●​Customer Portal—Enterprise Administration users have the Customer Portal
Manager Custom license. This license gives contacts unlimited logins to your
Salesforce customer portal to manage customer support.
●​You can associate users who have a Customer Portal Manager Custom license
with the customer portal user profile or a profile cloned and customized from the
customer portal user profile, which lets them view and edit data they directly own
and view, create, and edit cases where they’re listed in the contact name field. ●​Users with this license can:
●​Create, read, or update accounts, assets, and cases.
●​View contacts.
●​View custom objects and run reports depending on their permissions.
●​Receive the “Portal Super User” and “Delegated External User
Administrator” permissions.
●​Access Salesforce CRM content if they have a Salesforce CRM Content
feature license or the appropriate permissions.
●​The Overage Customer Portal Manager Custom license is the same as the
Customer Portal Manager Custom license, except that users do not have
unlimited logins. You can contact Salesforce for information about the number of
customer portal licenses you can activate.
Find more information here.

6. Summary
Choosing the right Salesforce community license is a critical decision for businesses
aiming to optimize their customer and partner engagement strategies. Whether you
need a simple Customer Community license for basic support or a more robust
Community Plus license with advanced features, Salesforce offers options tailored to
different use cases. However, managing multiple licenses and their configurations can be complex,
especially as your business grows. That’s where our Salesforce customer portal solution
comes in. Designed to adapt to your unique requirements, our portal goes beyond
standard licenses, offering:
●​Enhanced scalability to support your growing user base.
●​Seamless integration with Salesforce CRM for unified data access.
●​Customizable features to match your business processes.
●​Simplified management with an intuitive interface.
Unlike traditional licensing options, our portal empowers businesses with flexibility and
efficiency, making it easier to meet evolving customer and partner needs.
If you’re ready to elevate your operations and provide a superior user experience,
contact us today to explore how our tailored solution can help you achieve your goals.

Original Blog: https://www.crmjetty.com/blog/4-types-of-salesforce-community-licenses/