7 C’s of Communication Topic- Courtesy Presented by Muhammad Faiq Shujaat Ali 1 /12
Courtesy introduction . The showing of politeness in one's attitude and behaviour towards others. Courtesy involves being aware not only of the perspective of others, but also their feelings. Not merely politeness but also applying socially accepted manners. 2 /12
3 /12
How can we show courtesy? Show respect for others. Always apologize when you do something wrong. When someone is having a conversation, do not interrupt. When you change your plans, let others know. Respect the needs of others in public. Never embarrass another person. When refusing an invitation, be kind and honest. Respect your elders. 4
Suggestions for courteous tone . Be sincerely tactful, thoughtful and appreciative. Use expressions that shows respect. Choose non discriminatory expressions . 4 /12
Tactful Having or showing skill and sensitivity in dealing with others or with difficult issues . Blunt You failed You can’t do it I didn’t expect that This is not good . Tactful Best of luck next time. You should work hard I expect better from you. You can make it better 5 /12
Thoughtful and appreciative Courteous Messages of deserved congratulations and Appreciation Wow that’s and amazing idea, we are in a great trouble. It was a great job, your idea gave us energy, it will also push our project to next level. 6 /12
Use expressions that shows respect. How can we help you sir Thank you for coming. Its our privilege that you joined us. We will be glad to see you. Thank you for helping. 7 /12
Choose non discriminatory expressions . Treat everyone without any discrimination. Gender Race Ethnic Physical feature 8 /12
C ourtesy in Islam . Courtesy is part of good manners. The holy Prophet urged us all to be humble, modest, courteous and respectful of others, and he urged the parents to teach their children such good qualities. Muhammad PBUH said, “No father has given his child anything batter than good manners.” (Tirmdi) 9 /12
Courtesy in I slam. Allah said in Quran . When a courteous greeting is offered to you, greet in return with a greeting still more courteous, or at least of equal courtesy ,Surely Allah keeps an account of all your actions. (Surah an- Nisa ) 10/12
Quote Courtesy is as much a mark of gentlemen as courage. Theodoore R oosevelt 11/12
Quote Life is short but there is always time enough for courtesy Ralph W ardo E merson. 12/12