AaCase study on LGBTQ inclusive policies

Case study on LGBTQ inclusive policies

1. Note for the reviewer
•The problem statement is the first slide
•If you, as a third person looking at it for the first time, can
(somewhat) easily follow and interpret it
•Any structural issues with the approach
•Any areas of the problems statement not adressed

3. Thematic Challenge AreaPractical Challenges
Legal Rights
Family/relationship
Rights
•Marriage recognition
•Fostering/Adoption Rights
Gender recognition
•Lack of official recognition in
government processes
Social Integration
Educational spaces
•Bullying
•Stigmatization
•Sports exclusion
Access to housing
•Non-access to living spaces
•Higher deposits/rents
•Harassment from landlords
Health and Well
Being
Medical support
•Discriminatory access
•Lack of specific support available
Safety and security
•Hate crimes
•Domestic violence
•Police relations
Economic
Opportunities
Access to employment•Discriminatory hiring policies
Unequal treatment in
the workplace
•Unequal benefits
•Workplace harassment
Skilling barriers
•Difficulty in access to skilling/
vocational/ educational platforms
Entrepreneurship
barriers
•Access to finance
Approach Framework | An Overview
Thematic Area Sub Area
Long term
interventions
Towards removing
structural social biases
that underpin the
issue
Education and awareness
Educational curriculum
Workplace trainings
Improving cultural and
media representation
Higher quality representation in
conventional media
Supporting LGBTQ content
creation platforms
Societal integration
Increased presence of individuals
in institutions and society
Medium Term
Interventions
Towards providing
interim relief against
the damage caused by
discriminatory
practices
Legal protections
Equality under the law
Outlawing discriminatory practices
Dignified living
Increasing access to housing
Economic empowerment
Health and well-being
Medical support
Safety and security
Short Term
Interventions
Setting up immediate
grievance redressal
mechanisms
Legal recourses Dedicated judicial fast tracks
Organizational/
institutional recourses
Mandating all organizations to set
up an anonymous grievance
redressal mechanism
Key challenges faced by the LBGTQ+ Community Intervention framework to address the identified challenges
The following skeletal frameworks will serve as guiding approaches that will aid in structuring the challenge and directing the process

4. 100 Day Workplan| Phased Approach
Program Prioritization Process Illustrative Programs and Allocations
•Setting up a stakeholder committee
with specialized expertise, including
LGBTQ community members, advocacy
groups, healthcare professionals, legal
experts and civil society organizations
•Consultations with the committee
towards identifying gaps in the current
project approach
•Synthesis of inputs towards finalization of
the project approach framework
•Developing a comprehensive list of
programs that can be undertaken to
implement the interventions
•Development of detailed conceptual
models for each of the programs
•Internal discussions among the
committees to finalize the list of
programs to be prioritized
•Setting up detailed operational models
for the prioritized programs, including
the following (1) Budget; (2) Financing
mechanisms; (3) Potential
implementation partners, (4) Monitoring
mechanisms; (5) KPIs
•Reaching out to potential
implementation partners – civil society/
non-profits with established expertise
•Finalization of partnerships with
implementation partners
•Onboarding them onto the program
•Initiating capacity building for partners
across the implementation chain
Phase 1: Stakeholder led
approach finalization
Phase 2: Program
development
Phase 3: Operational
model finalization
Phase 4: Pre-Kickoff
Activities
100 Day Workplan
3 weeks 4 weeks
4 weeks 2 Weeks
Multiple programs would be developed
across each of the following action areas
Long Term
Education & Awareness
Cultural/Media Representation
Social Integration
Legal Protections
Dignified Living
Health and Well Being
Legal Recourses
Organizational Recourses
Medium
Term
Short Term
The following metrices would be used to
prioritize the programs and allocate resources
Quantitative
Required Budget
Projected Outcomes
Qualitative
1
Feasibility
Scalability
Urgency of the issue
Long Term
Education & Awareness
•Educational Integration
•Workplace Sensitization
Cultural/Media Representation
•Incentivizing media representation
•Supporting LGBTQ creators
Social Integration
•Representation across institutions
Medium Term
Legal Protections
•Improved implementation through
partnerships
Dignified Living
•Livelihood Generation
•Housing Provision
Health and Well Being
•Medical Support
•Safety and Security
Short Term
Legal Recourses
•Enabling access to justice
Organizational Recourses
•Mandated organizational procedures
Operationalization Mechanism
Allocation (Cr)
1000
800
200
1000
800
200
500
500
500
500
1600
900
700
1400
600
800
300
300
200
200
The illustrative allocation allocates 6,500 Cr, and
the remaining corpus should be withheld and
used to scale up the more successful programs
Notes: (1) To be operationalized through community consultations

5. Illustrative Program | Livelihood generation for the community
The program aims to upskill LGBTQIA+ community individuals, especially from lower income communities, along with developing a direct hiring
pipeline to ensure employment availability to volunteers
Onboarding and
skilling the volunteers
Onboarding private
sector hiring partners
Monitoring and
evaluation Identifying target sectors
Identifying the sectors where
sustainable hiring pipelines can be
established, using the metrics
Shortlisting Metrics
1.Social acceptance
2.Long term viability
3.Employment Potential
Prioritization among the shortlists
1.Expected incomes
2.Community preferences
Employment
Sectors
Logistics
Cloud kitchens
Online proctoring
Office bus service
Professional Painters
Electronics repair
Private security services
Pet care
Data entry
Monthly
Income
15,000
10,000
NA
12,000
10,000
12,000
10,000
10,000
15,000
•Identifying the roles involved
•Onboarding training partners
•Reaching out to potential
LBGTQ+ participants through
marketing channels
oLoader/Unloader
oPicker
oPacker
oSorter
oLast mile delivery agent
oTechnical institutes
oGovernment skilling
initiatives
oPrivate providers
Pilot Overview
•Setting up hiring pipelines with
prospective employers
•Conduct sensitization trainings
for hiring firms, partnering with
advocacy groups
oQuick commerce
oFood delivery platforms
oE-commerce companies
oWarehousing companies
o3PL Providers
oCourier/Parcel services
oFreight forwarding
oHumsafar Foundation
oPride Circle
oPeriferry
oInterweave
oSolidarity Foundation
oKeshav Suri Foundation
•Setting up direct channels of
monitoring and evaluation
towards the following KPIs
•Two pronged monitoring –
company led reporting, and
direct interactions with the
volunteers
•System issues are identified in
the previous phases, which
would be altered for the scaled
up launch
oAttrition Rate
oAverage tenure
oDiscrimination incidents
oProductivity metrics (role
specific)
A pilot to be launched towards identifying the
challenges in the operational model
Pilot Location: Mumbai
Sectors to be covered: Logistics
1
;
Expected Duration: 1 year
Target Employment Generation: 10,000
Expected budget: 25 Cr
2
Operational Model for the Pilot Program
1 Month 5 Months 6 Months
Program Overview
After a successful pilot, the program will be
scaled up and launched pan India, including
multiple employment sectors
Location: Pan India (Tier 1 & 2 Cities)
Expected Duration: 2 years
Sectors to be covered: Logistics + 4;
Target Employment Generation: 5,00,000
Expected budget: 875 Cr
oLocal self help groups
oAdvocacy groups
This illustrative cycle showcases the model for only one employment sector - logistics
Training Partners
Operational Expenses
Program Management Office
Advisory Panel Experts
Implementation Partners
Subsidies for Hiring Firms
3
Smartphones for some roles
4
3000/trainee
1000/trainee
7 Cr
3 Cr
3 Cr
4000/trainee
4000/trainee
Notes: (1) Logistics chosen as the target sector for the pilot on account of (b) minimal customer interactions, (b) Large employment generation potential, and (c) Presence of large scale private players for ease of scaling up, (2) Cost breakdown is based around the
chosen sector – logistics; The costs for the final program would be higher due to different employment areas being involved; (3) Subsidies would eventually be weaned off; (4) Not all employees would take up roles requiring phones, so the number has been
adjusted to per trainee; Sources: (1) IndiaStat; (2) Statista; (3) Media Reports

6. Things im not too happy with
•Havent been able to make the incentives for the private sector too clear –
optics and improving government relations
•Demand generation is cursorily touched upon
•Operational details (such as the defined role for each partner entity) isn’t
included – no real esate
•Evaluation metrics used in monitoring and evaluation
•Cost breakdown scales up too much when going to the full program – jump
too big

7. 100 Day Workplan| Phased Approach
•Setting up a stakeholder committee
with specialized expertise, including
LGBTQ community members, advocacy
groups, healthcare professionals, legal
experts and civil society organizations
•Consultations with the committee
towards identifying gaps in the current
project approach
•Synthesis of inputs towards finalization of
the project approach framework
•Developing a comprehensive list of
programs that can be undertaken to
implement the interventions
•Development of detailed conceptual
models for each of the programs
•Internal discussions among the
committees to finalize the list of
programs to be prioritized
•Setting up detailed operational models
for the prioritized programs, including
the following (1) Budget; (2) Financing
mechanisms; (3) Potential
implementation partners, (4) Monitoring
mechanisms; (5) KPIs
•Reaching out to potential
implementation partners – civil society/
non-profits with established expertise
•Finalization of partnerships with
implementation partners
•Onboarding them onto the program
•Initiating capacity building for partners
across the implementation chain
Phase 1: Stakeholder led
approach finalization
Phase 2: Program
development
Phase 3: Operational
model finalization
Phase 4: Pre-Kickoff
Activities
100 Day Workplan
3 weeks 4 weeks
4 weeks 2 Weeks
Operationalization Mechanism
Illustrative Programs and Allocations
Long Term
Education & Awareness
•Educational Integration
•Workplace Sensitization
Cultural/Media Representation
•Incentivizing media representation
•Supporting LGBTQ creators
Social Integration
•Increasing representation across
Medium Term
Legal Protections
•Improved implementation through
partnerships
Dignified Living
•Livelihood Generation
•Housing Provision
Health and Well Being
•Medical Support
•Safety and Security
Short Term
Legal Recourses
•Enabling access to justice
Organizational Recourses
•Mandated organizational procedures
Allocation (Cr)
1000
800
200
1000
800
200
500
500
500
500
1600
900
700
1400
600
800
300
300
200
200
Program Prioritization Process
Multiple programs would be developed
across each of the following action areas
Long Term
Education & Awareness
Cultural/Media Representation
Social Integration
Legal Protections
Dignified Living
Health and Well Being
Legal Recourses
Organizational Recourses
Medium
Term
Short Term
The following metrices would be used to
prioritize the programs
Quantitative
Required Budget
Projected Outcomes
Qualitative
1
Feasibility
Scalability
Urgency of the issue
The illustrative allocation allocates 6,500 Cr, and
the remaining corpus should be withheld and
used to scale up the more successful programs
Notes: (1) To be operationalized through community consultations