Active and Passive Listening- Presentation

Presentation On Active and Passive Listening

1. Government Engineering College , Bhavnagar.

2. Communication skills Assignment Active and Passive Listening Name : Dhwani Bhadiyadra Branch : I.T. Semester : 1 st Year :2016-17 Enrollment No.: 160210116002 Guided By : Dr. Chetan Trivedi Dr. Himanshu Shrivastav

3. Listening Listening is an important skill. It is a process of recieving ,interpreting and reacting to the message given by speaker. Listening activity is vital in process of one’s language acquisition. However, not every listening activity can be beneficial to listener as our response to the message might be either passive or active. Active and passive listening are types of listening skills. So question arises in your mind –What is active listening and Passive listening. Source: Oxford Technical Communication by Meenakshi Raman & Sangeeta Sharma. www.refernce.com

4. What is Active listening? Active listening is paying attention to the speaker , show keenness in the speaker and speech by his expression and by asking questions about the speech if required. Active listening can consist of both “verbal” and “non-verbal “ clues. Verbal clues vary from repeating or summarizing parts of what is being said to asking appropriate follow-up. Whereas non-verbal clue includes nodding, eye contact etc. For eg . student asking questions regarding a topic to the teacher. Source: Oxford Technical Communication by Meenakshi Raman & Sangeeta Sharma. www.refernce.com

5. What is Passive listening? Passive listening is listening to various forms of communication in an unconscious manner. It is not much different then “hearing”. Passive listener do not learn anything as quickly as active listener because they tune out the meaning of the words being spoken and allow themselves to think of other things while listening to the speaker. Source: Oxford Technical Communication by Meenakshi Raman & Sangeeta Sharma. www.refernce.com

6. Difference Active listening Paying attention to what speaker is saying. Signs of behaviour: Nodding, eye contact, asking questions wherever required Passive listening Only hearing to what speaker is saying. Signs of behaviour: Ungainly postures like resting chin on hand, bending forward too much to show that he/she is paying attention. Source: Oxford Technical Communication by Meenakshi Raman & Sangeeta Sharma. www.refernce.com

7. Why is Active listening important? Active listening is important because it establishes a connection between speaker and listener. This allows for ease of interaction and ensures that messages are being related completely and properly .It creates positive working environment. Active listening will encourage the speaker to express his ideas clearly and enthusiastically. Source: Oxford Technical Communication by Meenakshi Raman & Sangeeta Sharma. www.refernce.com

8. Distractions So now question arises in your mind even though active listening is so muck important then why do people do not listen actively? It is so because the person’s hearing capacity is much more then its speaking ability. Therefore, person’s mind tends to wander. Also there are other distractions such as an attractive face in the room, sometimes fragrance of perfume can also be a distraction. Source: Oxford Technical Communication by Meenakshi Raman & Sangeeta Sharma. www.refernce.com

9. How to become an active listener ? To avoid being a passive listener practice active listening techniques daily. Look at the person speaking and maintain eye contact. Ask questions if what is being said is not understood and repeat the information back if it helps to understand it better. Source: Oxford Technical Communication by Meenakshi Raman & Sangeeta Sharma. www.refernce.com

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