active listening to be improved well.pptx

active

1. 1 Active Listening

2. Listening is not the same as Hearing Hearing Listening Accidental Focused Involuntary Voluntary Effortless Intentional Passive Active 2 Hearing refers to the sounds you hear, whereas effective listening requires concentration and the use of your other senses, not just hearing the words spoken.

3. We Spend a lot of Time Listening 3 Adults spend an average of 70% of their time engaged in some sort of communication, of this an average of 45% is spent listening compared to 30% speaking, 16% reading and 9% writing. (Adler, R. et al. 2001).

4. Reasons for Listening We listen to obtain information We listen to understand We listen for enjoyment We listen to learn 4 Research on listening suggests that we remember between 25% and 50% of what we hear. Listening is a skill we can all benefit from improving.

5. Active Listening Stop Talking! Don’t talk, listen. 5 “If we were supposed to talk more than we listen, we would have two tongues and one ear.” Mark Twain

6. Active Listening 6 Pay Attention! Screen out distractions, including your own thoughts and feelings Relax and focus on the speaker Be present Maintain eye contact if possible Do not doodle, shuffle papers, stare out the window, etc..

7. Active Listening 7 Visualize to understand Concentrate on what is being said Create a mental model of the information Remember key words and phrases Keep an open mind Defer Judgment

8. Active Listening 8 Listen for ideas, not just words Repeated Themes Main Ideas Key Points

9. Active Listening 9 Do not interrupt the speaker Let the speaker finish, Pause before asking a question or providing feedback Finish listening before you speak Do not impose a ‘solution’ “There is nothing so annoying as to have two people talking when you’re busy interrupting. Mark Twain

10. Active Listening 10 Receive input Focus on input Attach meaning to the input Understand and integrate into your frame of reference Evaluate and judge the merits Resolve and decide what to do with the information

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