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1. Non-verbal Communication Positive Body Language

2. Everything Communicates! Verbal Communication - 7% Vocal tone/volume/speed (Para language) - 38% Facial expressions 55% (Non-verbal) You may have only Non-Verbal Communication, but never only Verbal Communication.

3. Components Kinesics (Bodily Activities) Proxemics (Space) Paralanguage (Voice) Haptics (Touch) Chronemics (Time) Artifacts (Objects) Physical Appearance

4. Proxemics Intimate - 1-18 inches Personal - 1.5 to 4 feet Social - 4-12 feet Public - More than 12 feet Vestibulum congue

5. Paralanguage Voice effects Pitch Tone Speed of speaking Word whiskers Hesitation noises

6. Haptics Study of Human touch and its implications in communication Functional/Professional touch Social/Polite touch Friendship/Warmth touch Love/Intimacy Sexual/Arousal touch

7. Chronemics Study of time Indian Standard Time Monochromic (strict, rigid) Polychromic (Fluid, multitasking) Sometimes conveys power

8. Artifacts Material objects used as a form of non-verbal communication How we see ourselves How we want others to see us Identity Impression Conveys power and status Role of social media

9. Physical Appearance Body type Comfortable in your own skin Body positive Hair type Face Importance of grooming - Formal wear, formal dressing criteria - hair, make up, head to toe etiquette Physical appearance and confidence

10. Kinesics (Body Movements) Emblems Specific verbal translations Ilustrators Accompany speech Affective displays Facial expressions Regulators Movements that regulate the conversations Adaptors Occur with limited or no awareness

11. Etiquettes Manners Courtesy Social conventions Behaviour that makes our interactions with others pleasant Social/Business/ extraordinary circumstances

12. Why Etiquettes? Unobtrusive self branding Reflects upbringing, background and education Establishes goodwill Differentiates you from others Facilitates business environment Self-assured and confident Helps getting past difficult situations Prevents communication breakdown

13. Unmasking the Face Poker Face Face-ism Stereotyping the face

14. Moving (A)Head The Head Nod Encouraging nod Acknowledgment Nod Understanding Nod Factual Nod Agreement Nod The Head Tilt

15. Eye(s) See The Pupils Gazing Length of gaze Mutual gaze Business gaze Social gaze Intimate gaze Darting eyes/Averted gaze Gazing and emotions

16. NLP & Eye accessing cues Looking up Looking up and to the left Looking up and to the right Looking straight ahead and defocused Across to their left Across to their right Down to their left Down to their right

17. Read my LIPS Lip Reading Tight Lips Loose lips Stiff upper lip Pouting Pursing

18. In your HANDS Hand Signals Open hands Limp hands Flat hands Relaxed hands Restless Hands Raised Hand Clenched Hands Clinging Hands Clapping Fists Hands on hips Hands behind the head Rubbing palms together Hands on Chest Slapping the head

19. Arm Yourself Crossed arms Arms behind the back Hand covering the mouth Scratching the neck Collar pull Rubbing the eyes Touching the nose Touching the ear Touching the cheeks

20. Shake a LEG Standard leg cross Displeasured leg cross Exhibit 4 Standing leg cross Ankle lock Foot lock

21. Sitting Lincolnesque Position Leg over arm of chair Straddling a chair Edge of the seat Rocking your chair

22. Shrug it off!

23. Eight Worst Handshakes