Adjustments and claim

It will help how to write Adjustments and Claim Letter

1. Presented By: V.Mathan kumar , MBA I st year, SKCT. Adjustment & Claim Letters

2. CONTENTS

3. Letter Definition “A written or printed communication directed to a person or organization.” Letters may be created and sent as: E-mail or electronic transmissions Hand-delivered transmissions Regular mail transmissions

4. Business Letter Business letter is a form of written communication within an organization or between two organizations. It is differentiated from a general letter by its layout and form which is well established by convention and practice.

5. Types Of Business Letters BUSINESS LETTER CLAIM LETTER QUOTATION LETTER SALES LETTER COLLECTION LETTER ENQUIRY LETTER JOB APPLICATION ADJUSTMENT LETTER

6. A type of letter addressed in response to a customer's claim or complaint letter, written by a representative of an organization or a group Adjustment letter is a reply to a claim letter. It should not be sent in a moment of excitement or anger. Take sometime to restore to one’s usual self before writing such letter .  A letter of adjustment doesn’t mean that your complaint or claim will be accepted Adjustment Letter

7. Guidelines

8. Your Name Your Address ( can be positioned left, right or centre ) Date  ( can be positioned left, right or centre, before Reference or after or at the start) Recipient’s Name  (specific official or person) Recipient’s Address  ( can be   positioned left, right or centre )   Reference  or  Subject Dear Recipient  (Salutation) First Paragraph -  Acknowledgment of the complaint along with apology   2-4 lines detailing the inconvenience cause to the client Second Paragraph  – Details of goods, service or issue at hand etc. Third Paragraph -  Complaint or Claims rectification or resolution   Subscription   - Thanking you, yours sincerely etc. Signature First Name   Last Name ENCL  (optional) stands for ‘ Enclosure ’ and refers to any attached documents Format Of Adjustment Letter

9. Example

10. Claim Letter Claim letters are used to make claims due to unsatisfactory work or products by companies that have contracted another party to complete work.  A claim could be of many kinds: Car insurance claim Health insurance claim Life insurance claim Claim against theft Claim against fire Accidental claim Compensatory claim Deposit refund claim Retrenchment reimbursement claim

11. Guideline

12. Your Name Your Address ( can be positioned left, right or centre ) Date  ( can be positioned left, right or centre, before Reference or after or at the start) Recipient’s Name  (specific official or person) Recipient’s Address  ( can be   positioned left, right or centre )   Reference  or  Subject Dear Recipient  (Salutation ) First Paragraph – Describe the person and policy details Second Paragraph   –Convey the message why you should claim Third Paragraph -  Complaint or Claims rectification or resolution   Subscription  - Thanking you, yours sincerely etc. Signature First Name   Last Name Format Of Claim Letter

13. Example