Advanced Business Process Orchestration by RADIUS

RADIUS's Advanced Business Process Orchestration framework enables enterprises to manage business operations seamlessly by integrating processes and campaigns for enhanced customer experience. This powerful solution connects support systems with IT infrastructure through centralized data management, allowing for dynamic campaign execution across multiple business functions while maintaining data consistency throughout the organization.

1. Advanced Business
Process Orchestration
With RADIUS
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4.X

2. Contact centers struggle with balancing on-going operations and goal-driven campaigns.
Lack of real-time data updates in siloed systems leads to inconsistent customer experiences.
Rigid workflows slow down adaptability to business needs.
Agent inefficiency due to poor campaign allocation and management.
Siloed systems create fragmented communication and lower customer satisfaction.
Business Challenges
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3. What is Process ?
In RADIUS, “Process” is a structured framework that translates real-world business
operations into systematic workflows within a customer experience (CX) system. It
integrates both inbound and outbound interactions across multiple channels,
ensuring seamless customer engagement throughout the entire lifecycle. This process
drives automation, efficiency, and consistency in service delivery while aligning with
business objectives.
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4. In RADIUS, “campaign” framework is short-term, outreach-driven, and goal-specific,
designed to achieve particular objectives within a set time frame. It's about "what" needs
to be accomplished through focused efforts.
What is Campaign ?
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5. The Solution
The solution is Advanced Business Process Orchestration by RADIUS
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Intelligent Campaign Management Dynamically balances resources in strategic campaigns,
ensuring optimal agent utilization and campaign effectiveness.
Real-Time System Integration Creates a seamless data ecosystem that synchronizes
customer information across all touchpoints, delivering personalized experiences.
Enables flexible, customizable processes that quickly adapt to changing business
requirements while maintaining operational efficiency.

6. Independent campaign frameworks that can be associated with any existing workflow/process
Dynamic customer data exchange protocols for real-time updates between business units
Cross agent allocation to work on multiple campaigns
Customizable campaign workflows for businesses
Key Features
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7. Real-world Example
The diagram illustrates how RADIUS enabled Advanced Business
Process Orchestration at ABC Bank.
The system connects bank’s customer support processes (including
inbound/outbound communications) and integrates with internal IT
systems through real-time data exchange to build up a central
customer database.
This centralized database then dynamically feeds into three
specialized campaign tracks (Credit Card Bill Payment, Loan
Collection, and Investment Advisory), each with specific customer
segments and dedicated agents.
This demonstrates how the system can efficiently manage business
process while maintaining data consistency across the organization.

8. You.Thank
RADIUS is omnichannel customer experience orchestration
platform that is powerful, intelligent, secure, and easy to use
[phone]
[email protected]
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