Advanced ServiceNow Reporting_ A Guide.pdf

While the platform has out-of-the-box functionality, many enterprise-scale organizations want advanced ServiceNow reporting capabilities for more comprehensive insight.

ServiceNow users often invest in reporting and analytics to improve their operations and decision making.

ServiceNow reports are an excellent source of real-time information – they visualize ServiceNow data in shareable formats and offer insights into ServiceNow applications and features, including incident management and service catalog requests.

Users can share and collaborate on these reports with others via dashboards, service portals, or landing pages and also export them to PDF and email.
ServiceNow’s reporting features also support data visualization, enabling the use of predefined dashboards and reports that users can customize for specific workflows.

Users can leverage built-in tools to identify and automate frequently run reports. The data never leaves the Now Platform and so benefits from ServiceNow’s out-of-the-box security features.

1. Advanced ServiceNow
Reporting: A Guide

2. While the platform has out-of-the-box functionality, many enterprise-scale organizations want
advanced ServiceNow reporting capabilities for more comprehensive insight.
ServiceNow users often invest in reporting and analytics to improve their operations and decision
making.
ServiceNow reports are an excellent source of real-time information – they visualize ServiceNow
data in shareable formats and offer insights into ServiceNow applications and features, including
incident management and service catalog requests.

3. What Organizations Can Learn from ServiceNow
Reporting















































Organizations can leverage ServiceNow reporting to make actionable decisions based on data
trends.
Organizations can create and share reports reflecting the real-time status of instances, incidents,
change requests, assets, KPIs, Service Desk surveys, etc.
With ServiceNow’s out-of-the-box reporting capabilities, business leaders can gain enhanced
visibility into and control three core aspects:
●IT infrastructure provisioning – Users can monitor multiple aspects of IT service delivery, like
incidents, downtime, service availability, first response time, etc. These insights help IT leaders
understand how efficiently the IT department handles the workload and issues.
●IT support resource consumption – This advanced reporting feature allows organizations to
track IT expenses.

4. How to Create ServiceNow Reports
















































ServiceNow Reports can be created or modified using the platform’s Report Designer, which offers a
guided flow to configure, edit, view, and share reports.
Admins and users granted the File Type Access to Reporting can create and/or modify reports.
To viewing or modify existing reports:
1. Go to the Reports application by navigating to All > Reports – or enter “reports” in the navigation
menu search bar.
2. Click View / Run.
Here, the “My reports” tab shows reports created by the logged in user. Reports shared globally, or by
specific groups can be accessed in the “Global” and “Group” tabs. The “All” tab shows all reports
accessible to the logged in user.

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