AETCOM ( attitude Ethics and Communication

Attitude Ethics and communication for MBBS as per new curriculum

1. Dr Vijay Kumar, Asso. Prof. A ETCOM module4.1 The Foundations of Communication

2. AETCOM A- attitude ET- Ethics COM- Communication

3. AETCOM

4. ATTITUDE Refers to a set of emotions, beliefs and behaviour towards a particular object, person or event. Influenced by our upbringing.

5. ETHICS A system of moral principles that applies value to the practice of clinical medicine & scientific research. We refer to it in case of any confusion or conflict Ethical where? PATIENTS PEERS MEDICAL INDUSTRY

6. Training in communication

7. COMMUNICATION

8. IS COMMUNICATION ONLY VERBAL?

9. WHICH DOMAIN HAS TO BE STRENGTHENED?

10. KRATHWOHL MODEL FIVE STEPS OF ATTITUDE FORMATION RECEIVING RESPONDING VALUING ORGANISATION CHARACTERISATION

11. MCI Revised ME Regulation 2017

12. AETCOM The goal of our systems approach is to produce an IMG who is a PROFESSIONAL . PROFESSION :It is an occupation that regulates itself through systematic, required training & collegial discipline that has a base in technical, specialized knowledge & that has a service rather than a profit organization enshrined in its code of ethics

13. IMG AS A PROFESSIONAL Compassionate Caring Ethical Responsive Committed to excellence Accountable to patients, profession & community Respect for others

14. WHY AETCOM MODULE AS A CURRICULUM? FORMAL….WHAT WE SAY HIDDEN…...WHAT WE DO

15. FORMAL CURRICULUM(what we say) Altruism Selfless  concern for the well-being of others Empathy Ability to understand and share the feelings of another Compassion Sympathetic  pity and concern for the   sufferings  or  misfortunes  of others

16. HIDDEN CURRICULUM(today’s scenario ) Failure of communication Strong distrust of emotions Weariness

17. Todays culture of medicine is hostile to altruism, compassion, integrity, fidelity…… COULHEN

18. CAN WE DO SOMETHING? We can incorporate these professional values during the learning process

19. AETCOM MODULE? STUCTURED MODULAR PROGRAMME on attitude, ethics & communication Explicit way of teaching attitudes, ethics & communication Competency based model PROFESSIONALISM IS A CORE COMPETENCY in giving accreditation to our IMG

20. Foundations of Communication

21. Foundations of Communication Communication is the act of transmitting Information communicated A verbal or written message A process by which information is exchanged between individuals though a common system of symbols, signs, or behavior

22. Why Communicate? Establish and maintain relationships To persuade and change attitudes or behavior Develop an understanding of other people Problem solve

23. Elements of Communication Process Source – Creator of message Message – Verbal or nonverbal stimuli Interference – Anything that changes the meaning of an intended message

24. Elements of Communication Process Channel –route by which messages flow between source and receiver Receiver – individual who analyzes and interprets the message Feedback – verbal or nonverbal response the receiver sends to source of message

25. Barriers to Effective Communication Defense mechanisms Denial Displacement of anger Projection Rationalization

26. Barriers to Health Care Heavily medicated clients Clients with hearing or visual impairments Slang and words with double meanings Clients with limited English Medical Terminology Mental or physiological condition

27. Effective Communication Verbal messages must be clear, complete, concise, courteous, and cohesive Nonverbal communication (body language) may change the message

28. Effective Listening Involves both hearing and interpreting messages Requires focusing on body language and the message being sent May be passive or active Active listening is very important in the medical profession to gather information ( for example, when interviewing a patient for their medical history.

29. Conveying a Positive Attitude Health care professionals must be aware of their own bias and attitudes when sending and receiving both verbal and nonverbal messages to avoid interfering with quality client care

30. Positive Attitude Receiver must have trust in the sender before they accept a message If a patient feels a healthcare professional does not know what they are talking about, they may not accept the information or treatment

31. Positive Attitude Be willing to say “I don’t know, but I will find that information for you” when asked a question for which you do not have knowledge.

32. THANK YOU