AI revolution and Salesforce, Jiří Karpíšek

We're living the AI revolution and Salesforce is adapting and bring new value to their customers. Einstein products are evolving rapidly and navigating their limitations, language support, and use cases can be challenging.

Let's make review of what Einstein product are available currently, what are the capabilities and what can be used for in CEE region and how Rossie.ai can help to learn Salesforce speak Czech. We will explore the Einstein roadmap and I will make a short live demo (based on your vote) of some Einstein feature.

1. AI revolution and Salesforce Jiří Karpíšek

2. AI Evolution

3. A bit of Theory Predictive AI Designed to predict future events or outcomes based on historical data and patterns. Predictive AI is not limited by language. Natural Language Processing Subfield of AI focuses on the interaction between computers and humans using natural language. Includes a broader set of techniques and applications beyond just LLM, like rule-based systems, statistical models, and neural networks. Large Language model System designed to understand and generate human language. It's vast database of text data, combined with algorithms that enable it to process and generate language-based tasks. Trained on large text data, such as books, articles, and websites, to learn patterns in language.

4. Prediction Builder

5. Einstein Prediction Builder

6. Einstein For Sales

7. Lead / Opportunity Scoring

8. Activity Capture & Email Insights Version comparison

9. Sales Email & Summaries

10. Conversation Insights & Summary & Explorer

11. Predictions & Next Best Action

12. Automated Contacts

13. Recommended Connections

14. Sales Analytics

15. Forecasting

16. Einstein For Service

17. Einstein Bot

18. Classification & Routing

19. Conversation Summaries & Wrap-up

20. Reply & Article recommendations

21. Knowledge Creation

22. Mining & Service Analytics

23. Salesforce Copilot

24. Copilot Demo

25. Einstein 1 Studio

26. Prompt Builder

27. Copilot Builder

28. Model Builder

29. Roadmap

30. Trust layer

31. Key take aways 1 Salesforce AI is working mainly in major language, CZ is for NLP in Beta, but unknown if or when would be fully supported 2 Pre-build AI products are specific to one purpose, I believe Copilot and Prediction Builder with Data Cloud will be the future 3 SF is using and supporting generic Amazon, MS / OpenAI, Google, Databricks models. If you need highly precise model have to look for 3 rd party solution like Rossie.ai 4 If you have more questions, find me at Enehano stand