Airport operation control centre (aocc)

1. Need for AOCC…..

2. QUESTION 1 Why…. Reason for the AOCC Advantages and disadvantages of having and not having

3. Reason Centralized all the operation around airport core airport process/Nerve focusses on the end-to-end processes operation departing passenger (from arrival at the airport through to boarding the aircraft) arriving passenger (from aircraft touchdown to leaving the airport ). command, coordination and control centre for the whole airport which brings together three major operational areas – passengers baggage and cargo aircraft

4. PRO & CONTRA Advantages Smarter Airport benefit the airport, airlines and business partners(investment) Efficient operation Performance on managing the operation Total airport management Airport performance improvement for Best ASQ rating Meet passenger expectations Disadvantages Operation not centralized The processes related to aircrafts, passengers, baggage and cargo Costing maintenance Airport operation not efficient ASQ performance rating low Each main process there are plenty of sub-processes overlap between all the processes . Multiple agencies are involved .

5. How…. What Skills What Resource is Required…. What AOCC Design

6. HOW…. Managing Department Operation staff Coordinating Scheduled Operation staff Monitoring Observing Situational Awareness Aviation knowledge Certification IT Computer knowledge Leadership Making decision Resources Tools IT systems Management Information System and Central Database (MIS/CDB) Software Technology SOP Procedures Personnel Airport Departments Information Skills

7. Resources Personnel Within the AOCC there are three levels of personnel: The AOCC Manager The AOCC Manager is accountable for the overall operation of the AOCC The AOCC Duty Managers AOCC Duty Managers are responsible for the day-to-day running of the AOCC and its business processes. The AOCC Representatives The AOCC representatives will have delegated decision-making power on behalf of their functional areas Agencies Airlines ground handlers cargo handlers Fuelling air traffic control terminal operations Maintenance security (airline, terminal, airside, land-side, airport) Parking sovereign functions (customs, immigration, commercial taxes, etc .) VIP handling, etc. Cont….

8. Design AOCC Centre at India International Airport AOCC centre at Athens International Airport Singapore Airport Terminal Services ( SATS)operations control The KLM Operational Control Centre

9. Airport Control Centre of Hong Kong Here's what goes on in the control centre after hours

10. Conclusion For airport operators all over the world, cost-efficiency, environmental protection and passenger comfort are at the top of the agenda. However, due to the complexity of everyday airport operations, achieving these goals is uncertainties and this is where an Airport Operations Control Centre (APOC) help to provides all parties involved in airport operations with the same information. The Result : I mproved overall situational awareness and decision-making quality.

11. References Internet Sources http:// www.neuropie.com/en/services/aviation-expertise/airport-operations-control-center.html https://www.google.com.my/search?hl=en&gbv=2&q=what+skill+needed+for+working+at++ an+Airport+Operation+Control+Center&oq=what+skill+needed+for+working+at ++ an+Airport+Operation+Control+Center&gs_l http://www.internationalairportreview.com/10051/airport-news/a-recipe-for-better-airport-operations / https:// www.google.com.my/search?q=airport+operations+control+centre+design&hl=en&gbv=2&prmd=imvns&tbm=isch&tbo=u&source=univ&sa=X&ei=1DBnUNO_McerrAfGxoDIDQ&ved=0CDsQsAQ&biw=1366&bih=621&sei=4zBnUPv0JcPRrQeHgoGQBg Book Slide Airport Management 1 & II Handout Notes

12. SPECIAL THANKS TO MALAYSIA AIRPORT HOLDINGS BERHAD Q&A