Amadeus GDS

Amadeus ,how to create pnr.

1. PRESENTATION ON AMADEUS SUBMITTED TO…. Ms.Arvinder Kaur Assist. Professor (UITHM) SUBMITTED BY…. Name : Khushpal Singh Roll No :15BAT1033 Branch : Bsc.ATHM Section :1 Group : B Sem : 6th

2. AMADEUS Amadeus is a leading Global Distribution System (GDS) and technology provider, serving the marketing, sales and distribution needs of the world’s Travel and Tourism industries in over 210 markets around the world. Through Amadeus travel agencies and airline Offices can make bookings 95 percent of the world’s scheduled airline seats.

3. AMADEUS GDS SYSTEM Main objectives of Amadeus GDS are : Increase the efficiency of airline booking To replace the existing reservation system in the market of its kind and provide totally neutral distribution system To give equally comprehensive access to car rentals and hotel services to create a global system.

4. AMADEUS GDS SYSTEM Air France, Iberia,Lufthansa and SAS founded Amdeus GDS system in 1987 and it begun operating in 1992. Its data base and data networking is serving nearly 60,000 travel agents,12,000 airline offices and 60,000 hotels world wide. Amadeus launched in India in early ‘90s.

5. AMADEUS GDS SYSTEM Amadeus is an organized company having its base in Madrid (Spain). It has three subsidiaries : Development Marketing Operations( M unich) The product of Amadeus Data Processing Corporation, Amadeus Central system is located in Munich. Amadeus is connected to the world via its own high speed communication network (AMANET), Operates 24hours for the whole years

6. AMADEUS GDS SYSTEM Amadeus Central system products are grouped as : Amadeus Hotels Amadeus Air Amadeus Cars Amadeus services.

7. ADVANTAGES OF AMADEUS Time saving as it provides all travel, Client and agency information through single screen access to travelers round the clock. Easy to find and understand information. Efficient and more economical. Quick response terms. Better control as the entire travel agency business can be integrated and hence increase profitability. Possibility of cross selling the products and larger offers to clients is possible

8. AMADEUS WORK AREAS Amadeus provides six (6) work ares in which a travel agent may sign-in to. These work areas are known as… Agent Assembly Areas (AAA’s). The work areas could be considered as six separate connections to Amadeus where you can create or modify reservations. The six work areas are each given an identifier A through F. The command to display the status of the work areas is : JD

9. COMMANDS SIGN IN/SIGN OUT The Amadeus system each user to sign-in and identify themselves so that the users sign-in code Sign out

10. ENCODING AND DECODING The Process used to convert a full name of an item into a code is referred to as encoding Decoding is the reverse process The Amadeus system provides two variations to the same command to display a location. Command is “DAN” -Display City Name

11. ENCODING AND DECODING City Decode ,Airline Encode & Decode :

12. AVIALABILITY The Amadeus system provides different types of airline availability displays. Command Example : AN30JUNDELMEL

13. SCHEDULE DISPLAY The Amadeus Schedule display allows you to display flights for airline carriers , as well as those who do not provide reservations access to their flights in Amadeus . Code is (SN) Command Example : SN30JUNDELMEL

14. TIME TABLE DISPLAY The Amadeus Timetable displays flights operating during a specified one-week period. To display flights of airlines that do not have a sales agreement with Amadeus, add the airline preference option/AYY to the end of your command. Code is (TN) Command Example : TN30JUNDELMEL

15. FLIGHT INFORMATION The Flight Information stored and displayed in Amadeus provides the most up-to-date information about the operation of a particular flights both before and after departure. The flight information available in Amadeus is provided by airlines. Command Example: DOAI308/30JUN/DELMEL

16. FLIGHT INFORMATION

17. SELL AIR SEGMENTS SHORT SELL This method requires the user to first display an Amadeus availability display before selling, using line numbers from the availability display as a reference. Command : SS1U1 LONG SELL This method requires that the user provide the flight number, departure date, origin point, destination point and number of seats required into the command entry. Command : SSAI308U01JULDELMEL1

18. SELL AIR SEGMENTS SHORT SELL LONG SELL

19. PASSENGER NAME RECORD Passenger Name Record (PNR) is a reservations record stored in Amadeus containing details for a particular passenger or group of passengers A completed PNR must containing the following mandatory elements ; Name Element (NM) Itinerary Element (SS) Telephone Element (AP) Ticketing Arrangement Element (TK)

20. PASSENGER NAME RECORD NM1BRAR/KHUSHPAL SINGH MR APM- 9569409008 [email protected] TKXL05JUN/1800 RF KHUSHPAL ER ER

21. PASSENGER NAME RECORD IG : Ignore PNR, discard all additions or modifications IR : Ignore and Retrieve PNR. You cannot use it with a newly created PNR

22. TICKET

23. TICKET

24. SALES & SELLING SALES : Sales is activity related to selling or the amount of goods or services sold in a given time period. SELLING : Selling is first and foremost a transaction between the seller and the prospective buyer or buyers (the target market ) where money is exchanged for goods or service.

25. QUALITIES OF SELLING AGENT Empathy Focus Responsibility Optimism Ego-Drive Maintain a positive outlook towards situations and people tends to admire , and not critisize a lot.

26. CUSTOMER SERVICE CUSTOMER SERVICE : Custo mer Service is the support you offer your customer both before and after they buy your product that helps them have an easy and enjoyable experience with you. Qualities ….. Patience Attentiveness Clear Communication skills

27. CUSTOMER SERVICE Knowledge of Product Time Management Skills Goal Oriented Focus Ability to handle surprises Ability to “Read Customers” Ability to use “Positive language Willingness to learn

28. CONCLUSION Amadeus software is playing an important part in travel industry it is used by huge number of people, as being a backbone to travel industry. Amadeus would be playing a part in the growth of industry or the people those are using it. It can be estimated that it is used by 9052 travel agencies over all India . It has extended to 172 cities of India.