Apo km framework

1. Using Knowledge to increase Productivity, Profitability and Growth
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APO KM Framework

APO Workshop on Implementing KM

2. Using Knowledge to increase Productivity, Profitability and Growth
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Module Objectives
Understanding the APO KM definition
Understanding of the APO KM Framework
Understanding of essential elements for the
successful implementation of KM

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Background and Purpose of Framework
APO KM Definition
APO KM Framework
–Major elements of the framework
•Vision and Mission
•Accelerators
•Knowledge Process
•Outcomes
Module Outline

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Background and Purpose of Framework
APO KM Definition
APO KM Framework
–Major elements of the framework
•Vision and Mission
•Accelerators
•Knowledge Process
•Outcomes
Learning Organization and KM Framework
Module Outline

5. Using Knowledge to increase Productivity, Profitability and Growth
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Commenced in September 2008
Representation from China, India, Japan,
Malaysia, Philippines, Singapore, Thailand
and Vietnam
Develop a framework that is applicable for
APO member countries
Considerations
Easily understood by APO member countries
Can be applied in any country and industry
Background of Framework

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Emphasize the importance of KM to
organizational success
Provide an easy to understand introduction
to KM
Highlight the critical factors for the
successful implementation of KM
Assist SMEs of APO member countries in
leveraging KM for their benefit
Purpose of Framework

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Background and Purpose of Framework
APO KM Definition
APO KM Framework
–Major elements of the framework
•Vision and Mission
•Accelerators
•Knowledge Process
•Outcomes
Learning Organization and KM Framework
Module Outline

8. Using Knowledge to increase Productivity, Profitability and Growth
Module4Praba Nair
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APO KM Definition
KM is an integrated approach of
creating, sharing and applying
knowledge to enhance organizational
productivity, profitability and growth.

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Simplified Definition: Tagline
Using knowledge to increase
Productivity, Profitability and
Growth

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Background and Purpose of Framework
APO KM Definition
APO KM Framework
–Major elements of the framework
•Vision and Mission
•Accelerators
•Knowledge Process
•Outcomes
Learning Organization and KM Framework
Module Outline

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Create
Share
Apply
Identify
Store
OOUTCOMESUTCOMES
KNOWLEDGE KNOWLEDGE
PPROCESSROCESS
AACCELERATORSCCELERATORS
People Processes
LeadershipTechnology
Q u al i ty
Profitability
Productivity
Gr o wth
Team
Capability
Organizational
Capability
IndividualCapability
Learni ng
Innovation
Learning
Innovation
Societal
Capacity
APO KM Framework

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APO KM Framework
Starting point of the framework is the vision and
mission of the organization
There are three levels in the framework:
•Accelerators
•Knowledge Process
•Outcomes

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Accelerators
Accelerators help to propel and speed up the
KM initiative in the organization.
Four accelerators identified:
•Leadership
•People
•Processes
•Technology
AACCELERATORSCCELERATORS
People Processes
LeadershipTechnology

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Leadership
Drives the KM initiative in the organization
Ensures alignment of KM strategies and
projects with mission and vision of the
organization
Provide support and resources for the
implementation of KM projects

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Technology
Accelerates the knowledge process through
effective tools and techniques,
Tools like groupware and collaborative
workspaces enable participation, across time
and distance
Provides a platform for retention of
organizational knowledge

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People
People are users as well as generators of
knowledge
They create and possess intellectual capital
Trust is a prerequisite for knowledge sharing

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Processes
Social and technological steps that
enhance the contribution of
knowledge in the organization.
Systematic and effective processes
can contribute to improving
organizational productivity,
profitability, quality and growth

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Knowledge Process
Refer to the knowledge development and
conversion processes
Five stages in the knowledge process:
•Identify
•Create
•Store
•Share
•Apply

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Identify
Initial crucial stage of the knowledge process
Critical knowledge needed to build the core
competencies of the organization is identified
The knowledge gaps in the organization are
identified in this step

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Create
Address knowledge gaps through knowledge
conversion and generation of new knowledge
Many ways to create new knowledge:
•Individual level
•Team level
•Organizational level

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Store
Collection and preservation of organizational
knowledge
Various forms of storage
Organized for easy retrieval

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Share
Regular and sustained exchange of
knowledge
Foster continuous learning to achieve
business goals
Mutual trust and benefit help foster a culture
of sharing
Technology can be used to enhance sharing

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Apply
Use and re-use of knowledge in the
organization
Translates knowledge into action
Knowledge only adds value when it is used to
improve products and services

24. Using Knowledge to increase Productivity, Profitability and Growth
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Knowledge in
people and networks
Captured
Knowledge
Individuals
& Teams
Goals Results
Using
Knowledge
Using
Knowledge
Learn
during
Learn
after
Learn
before
Source: Chris CollisonSource: Chris Collison
Geoff ParcellGeoff Parcell
KM in BP

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Exercise on
Knowledge Process
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Learning & Innovation
Knowledge process enables
learning and innovation at all
levels and areas in the
organization
New products, services,
processes, markets, technologies
and business models
Build individual, team and
organizational capability leading
to societal capacity

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Expected outcomes:
•Individual Capability
•Team Capability
•Organizational Capability
•Societal Capacity
Leading to:
•Productivity
•Quality products and services
•Profitability
•Growth
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Outcomes

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Create
Share
Apply
Identify
Store
OOUTCOMESUTCOMES
KNOWLEDGE KNOWLEDGE
PPROCESSROCESS
AACCELERATORSCCELERATORS
People Processes
LeadershipTechnology
Q u al i ty
Profitability
Productivity
Gr o wth
Team
Capability
Organizational
Capability
IndividualCapability
Learni ng
Innovation
Learning
Innovation
Societal
Capacity
APO KM Framework

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Background and Purpose of Framework
APO KM Definition
APO KM Framework
–Major elements of the framework
•Vision and Mission
•Accelerators
•Knowledge Process
•Outcomes
Module Outline

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Defining a Learning Organization
"Organizations where people continually expand
their capacity to create the results they truly
desire, where new and expansive patterns of
thinking are nurtured, where collective aspiration is
set free, and where people are continually learning
to learn together"
Peter Senge, 1990

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Organizational Implications
Adaptive to their external environment
Continually enhance their capability to
change/adapt
Develop collective as well as individual learning
Use the results of learning to achieve better
results
"In order to generate extraordinary value for
shareholders, a company has to learn better than its
competitors and apply that knowledge throughout its
businesses faster and more widely than they do..”
John Browne, CEO BP

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Personal Mastery
Mental Models
Shared Vision
Team Learning
Systems
Thinking
The Five Learning Disciplines

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The Five Learning Disciplines
Personal Mastery
Learning to expand our personal capacity to create the
results we most desire, and creating an organizational
environment that encourages all its members to
develop themselves toward the goal and purposes they
choose

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The Five Learning Disciplines
Mental Models
Reflecting upon, continually clarifying, and improving
our internal pictures of the world, and seeing how they
shape our actions and decisions

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The Five Learning Disciplines
Shared Vision
Building a sense of commitment in a group, by
developing shared images of the future we seek, and
the principles and guiding practices by which we hope
to get there

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The Five Learning Disciplines
Team Learning
Transforming conversational and collective thinking
skills, so that groups of people can reliably develop
intelligence and ability greater than the sum of
individual members’ talents

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The Five Learning Disciplines
Systems Thinking
A way of thinking about, and a language for describing
and understanding the forces and interrelationships
that shape the behavior of systems.
This discipline helps us see how to change systems
more effectively, and to act more in tune with the
larger processes of the natural and economic world

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Create
Share
Apply
Identify
Store
OOUTCOMESUTCOMES
KNOWLEDGE KNOWLEDGE
PPROCESSROCESS
AACCELERATORSCCELERATORS
People Processes
LeadershipTechnology
Q u al i ty
Profitability
Productivity
Gr o wth
Team
Capability
Organizational
Capability
IndividualCapability
Learni ng
Innovation
Learning
Innovation
Societal
Capacity
APO KM Framework & the Five
Disciplines
Systems
Thinking
Personal
Mastery
Team
Learning
Mental
Model,
Shared Vision

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The APO Framework provide an easy
to understand introduction to KM
Highlight the critical factors for the
successful implementation of KM
Individual learning is the foundation for
capability development, but team and
organizational learning via collaboration
and knowledge sharing has greater
impact on organizational success
Module Summary

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End of Module 4