Art and Science Of Communication

1. By Mudarwi, April 22th 2015

2. Why Communication is Important ?Why Communication is Important ?

3. Why Communication is Important ?Why Communication is Important ?

4. Why Communication is Important ?Why Communication is Important ?
https://highheelsandhighnotes.wordpress.com/2013/03/page/3/

5. Why Communication is Important ?Why Communication is Important ?

6. Why Communication is Important ?Why Communication is Important ?

8. http://blog.amiando.com/2010-02-26/friday-reads-the-science-of-building-trust-with-social-
media-and-the-art-of-social-media-conversations/

9. http://krisgosser.com/journal/2012/11/hacking-communication-theory/

10. http://www.nexusis.com/blog/bringing-unified-communications-to-the-cloud/

11. Good and Bad Good and Bad
CommunicationCommunication

12. Good and Good and
Bad Bad
Commu-Commu-
nicationnication

13. What is What is
Communication ?Communication ?

14. Communication ModelCommunication Model

16. Communication ObjectCommunication Object

17. Communication:
"Any act by which one person gives to or receives from another person information about
that person's needs, desires, perceptions, knowledge, or affective states. Communication may
be intentional or unintentional, may involve conventional or unconventional signals, may
take linguistic or nonlinguistic forms, and may occur through spoken or other modes."
In business and in the workplace, on the domestic front and in our social lives, we all stand to
benefit from more effective communication skills.
http://meetmadhu10.blogspot.com/2007/04/art-of-communication.html

18. Communication ProcessCommunication Process

22. http://communicationplanstoday.blogspot.com/2011/01/communication-plans-important.html

23. https://thepinkmustache.wordpress.com/2011/02/20/body-language-the-art-science-of-flirting/
http://non-
verbalcommunicationskills.blogspot.com
/2012/06/blog-post_27.html

24. Non Verbal CommunicationNon Verbal Communication
http://www.introtel.com/communication-professional-success/
Key Points To Take Away:
Understanding the unique
and varying ways people
communicate non-verbally will
increase your ability to
recognize issues before they
are vocally expressed.
Knowing the non-verbal cues
that indicate trust can help
you be more successful in
establishing good relations
with customers and fellow
employees.
Even in the increasingly digital
era, face-to-face interaction
is extremely important.

26. https://justinthomas94.wordpress.com/

28. http://www.ingredientsofoutliers.com/the-art-of-non-verbal-communication/
S (Sqare):S (Sqare): Face squarely; by doing this it Face squarely; by doing this it
shows you areshows you are involvedinvolved..
O (Open)O (Open): Keep an open posture: Keeping : Keep an open posture: Keeping
an open posture means not crossing arms an open posture means not crossing arms
and legs. Open postures make and legs. Open postures make people feel people feel
engaged and welcomeengaged and welcome..
LL (Lean):(Lean): by leaning forward when a by leaning forward when a
person is talking to you, it shows that you person is talking to you, it shows that you
are are involved and listeninginvolved and listening to what they to what they
have to say.have to say.
E (Eye Contact):E (Eye Contact): Use good eye contact- Use good eye contact-
having good eye contact shows that you having good eye contact shows that you
are are listening and not distractedlistening and not distracted..
R (Relax):R (Relax): It is important to stay calm and It is important to stay calm and
avoid fidgeting when a person is talking to avoid fidgeting when a person is talking to
you to show you are you to show you are focusedfocused..
How to Communicate EffectivelyHow to Communicate Effectively

29. http://www.algo.ca/blog/seven-cs.html
How to Communicate EffectivelyHow to Communicate Effectively

30. Benefit of Effective CommunicationBenefit of Effective Communication

31. Benefit of Effective CommunicationBenefit of Effective Communication

32. Examples of Effective Communication
Ineffective
“ You’re rude”.
Effective
“ You’re finishing my sentences for me.”.
“ Juanita, don’t you think Ed’s
chicken sort of reminds you of
something from The Far Side.”
“ Ed, I’ve got some second thoughts about
your barbecued chicken.”
“ How many times have you been
late this month?”
“ Is there something preventing you from
being on time?”
“ That will get you into trouble.”
“ If you continue to come to work late,
you’ll leave me no choice but to put you
on probation”

33. Communication at Office/Work PlaceCommunication at Office/Work Place

35. Effective Feedback TechniquesEffective Feedback Techniques
• Feedback is simply letting the speaker know you are listening.Feedback is simply letting the speaker know you are listening.
• Respond with statements or questions like:Respond with statements or questions like:
- - “You believe that. . . “ (triggering phrases,
- - “Are you saying that . . .” not judgemental)
- - “You’re concerned about . . .”
- - “Tell me more. . . “
- - “Can you give me an example? . . .”
- - “Tell me in your own words . . .”
• Ask questionsAsk questions
- - How? What? Where? Who? When? Why?
•
Feedback is probably the most under-used yet most helpful skillFeedback is probably the most under-used yet most helpful skill
in communication.in communication.
• Use “door openers” to encourage speakerUse “door openers” to encourage speaker.
Principles of Effective Communication

36. Avoiding Verbal TurnoffsAvoiding Verbal Turnoffs
•
Certain responses come across as rejection of another person’sCertain responses come across as rejection of another person’s
thoughts or feelings. Speaker may become defensive.thoughts or feelings. Speaker may become defensive.
Preaching:Preaching: . . . . . “You should take my advice. . .”
JudgingJudging: . . . . . . “But you’re wrong!”
OutdoingOutdoing:. . . . . . “You think you had it bad?
Blah, blah, blah. . .”
WithdrawingWithdrawing: . . “Forget it!”
Patronizing:Patronizing: . . . . “You don’t really feel that way.”
Principles of Effective Communication

37. Principles of Effective Communication
Avoiding Verbal TurnoffsAvoiding Verbal Turnoffs
• Killer Phrases Killer Phrases throw up road blocks to potential solutions.throw up road blocks to potential solutions.
• When someone uses a When someone uses a killer phrasekiller phrase, the speaker can only:, the speaker can only:
- - - - Fight back Fight back - and how often is that productive?- and how often is that productive?
- - - - Ignore it Ignore it - but the damage is done.- but the damage is done.
- - - - Sit down and shut up Sit down and shut up - and the idea dies- and the idea dies..

39. Art of Listening Art of Listening

40. Art of Listening Art of Listening

41. Keys to Effective Listening
The BAD Listener The Key The GOOD Listener
Continually interrupts. Stop Talking
Gives speakers time to say
what they have to say.
Tunes out if delivery is poor.Judge Content not
Delivery
Judges content, skips over
delivery errors.
Tends to enter into arguments.Hold Your Fire Holds temper, doesn’t jump to
conclusions.
Listens only for facts. Listen for Ideas Listens for important themes.
Influenced by who speaker is.
React to ideas, not
speaker.
Shows little attention, or fakes it.Show Interest
Pays attention to what speaker
says, not who they are.
Actively listens to understand
rather than only to reply.
Is easily distracted. Resist Distractions Avoids distraction, knows how
to concentrate.
Gives no feedback. Asks Questions
Encourages speaker to
develop points further.
Reacts to emotional words.Keep an open mind Knows loaded words and
phrases, but does not get hung
up on them.
“Remember: You can’t listen if you’re talking.”

44. ConclutionConclution
1.1.RelationshipRelationship is theis the heart heart of of
CommunicationCommunication
2.2.Communication Skill Communication Skill is is
importantimportant skill and need to skill and need to
be learned well, including be learned well, including non non
verbal communication verbal communication and and
listening skilllistening skill
3.3. LearnLearn From From ExpertExpert
4.4. Practice Practice Good Good
Communication Communication in every in every
occasion and opportunityoccasion and opportunity
5.5.Good Communication Good Communication build build
Good Relationship Good Relationship and and TrustTrust
6.6.Technology Technology can’t replace can’t replace face face
to face to face communicationcommunication