Art of Sales Follow Up - How to follow up with customers once sales is complete

How to follow up after the sale is complete

1. Art of Sales Follow Ups How Sales Consultants

2. SANKARLAL How Sales Consultants # 98846 34111 https://www.facebook.com/sankarlal.shanmugam/ www.howsalesconsultants.com

3. Buying in a Market

4. Why No follow ups Not to be seen as pushy Forgot … No proper follow up plans No realization that they should follow up Sales people give up - when emails and phone calls are ignored

5. Statistics 50% of all sales happen after the 5th contact, but most reps give up after just 2 (Inside sales). It takes 8 cold calls to reach a prospect. 72% of all sales calls aren’t answered.  (Baylor University) 92% of sales pros give up after the 4th call, but 80% of prospects say no four times before they say yes.  (Marketing Donut) 70 % of the sales people give up after the first email.

6. Statistics 80% of sales are made by 20% of salespeople. The winners sell to the prospects the losers give up on.  (Bill Corbin on LinkedIn) Only 19% of customers trust salespeople.  ( Hubspot ) 83% of prospects who request info don’t buy for 3–12 months.  (Marketing Donut) Increasing customer retention by 5% boosts profits by 25%–90%  (Harvard Business Review)

7. A sale is never lost by follow ups

8. But you need to be clear about Persistence Vs. Annoyance But you need to be clear about Persistence Vs. Annoyance

9. But you need to be clear about Persistence Vs. Annoyance Stop follow up only when the client says that

10. Methods to follow up Seek guidance Check the client’s preferred form of communication Define the next step while ending the current conversation Call with a purpose.. The reasons for my call today is…… Deliver some value in every follow up Establish deadline Advance every call

11. Methods to follow up Give them something sweet Ask smart questions to move them forward Foot in the Door … to help you with constant touch (connected in social media) Asking for referrals Dead horsing a prospect…break up message

12. SANKARLAL How Sales Consultants # 98846 34111 https://www.facebook.com/sankarlal.shanmugam/ www.howsalesconsultants.com