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1. Copyrights: A. Umar
Wireless Management and
Support
•Strategic Planning
•Capability Evaluation
•Development and deployment
•Monitoring and Control
•Organizing/staffing
Amjad Umar

2. Copyrights: A. Umar
Management Issues
STRATEGIC PLANNING
• Business Strategy Analysis
•Analyzing Business Processes and Business Workflows
•Mobile Application Identification and Selection.
CAPABILITY EVALUATION
•Wireless Infrastructure Planning
•Capacity Planning & Traffic Engineering
•Resource and Cost Estimation
DEVELOPMENT AND DEPLOYMENT
• Mobile application development
• Wireless infrastructure development
Outsourcing the Wireless Infrastructure
MONITORING AND CONTROL
•Wireless fault and
performance management
•Wireless Security and
configuration management
ORGANIZING/STAFFING
. Mobile Virtual Teams
. Mobile Real-time Enterprises

3. Copyrights: A. Umar
STRATEGIC PLANNING
• Business Strategy Analysis
•Analyzing Business Processes and Business
Workflows
•Mobile Application Identification and
Selection.

4. Copyrights: A. Umar
Establishing Strategies
Existing
Customers
New
Customers
Existing New
Products Products
Strengthen
Current
Situation

Expand
Customer
Base
Explore
New
Horizons
Upselling

5. Copyrights: A. Umar
Key Strategic Questions
• How will the customer benefit from m-business?
•How will the firm benefit from m-business?
•Is there a market for what we are building?
•What value does m-business provide?
•How will we make the money?
•Are we doing the right things?
•Are we doing things right?
•Are we heading in the right direction?
•What are the services we are good at and what are
the services we need to improve/discontinue?

6. Copyrights: A. Umar
Example of Business Workflow Analysis

7. Copyrights: A. Umar
CAPABILITY EVALUATION
•Wireless Infrastructure Planning
•Capacity Planning & Traffic
Engineering
•Resource and Cost Estimation

8. Copyrights: A. Umar
E
n
t
e
r
p
r
i
s
e

R
e
s
o
u
r
c
e

P
l
a
n
n
i
n
g

(
E
R
P
)
Enterprise Portal
C
u
s
t
o
m
e
r

R
e
l
a
t
i
o
n
s
h
i
p

M
a
n
a
g
e
m
e
n
t
(
C
R
M
)
Partners,
Suppliers,
Distributors
Customers,
Resellers
Employees, Managers
Business
Intelligence
Procurement
Application Identification and Selection
E-Market
Marketing
& Sales
Customer
Service
Production
Distribution
Other
Systems
C2B
B2BB2E
Supply
Chain
Management
Selling
Chain
Management
HR System
Existing system
(unchanged)
New system
(with mobility
support)

9. Copyrights: A. Umar
Capability Evaluation
Business Tier
(New Business Logic )(New Business Logic )
WebWeb
ServerServer
EAI platforms for
•Back-end apps
•External (known) apps
•Trading network (B2N)
apps
Front-end integration requires diverse
devices and applications such as
•Mobile devices such as PDAs, palm pilots
•VOIP integration
•Web browser with Java applets
•Applications on a variety of platforms
ERPs
CRMCRM
PortalPortal
B
a
c
k
-
e
n
d

I
n
t
e
g
r
a
t
io
n
Selling ChainSelling Chain
Management Management
Payment
Systems
Front-end
Integration
Trading Network
EMarkets
ASPs
Supply
Chain Management
Trading network involves
business to network
(B2N)
activities with eMarkets
and ASPs
User Tier Resources Tier
(Back-end/External
Apps and Databases)

10. Copyrights: A. Umar
Infrastructure
(middleware, networks, operating systems)

Business
Logic (B) Tier
High Level View: of Capabilities
User (U)
Tier
Data (D)
Tier
Distributed
Application
APIs (Application Programming Interfaces)

Management
and support
(Security,
Performance,
Fault
Tolerance,
change
management)

11. Copyrights: A. Umar
Solaris
(Data)
More Detailed View
Catalog
Purchase
SystemBrowser
NT Server
(Business Logic)
Network
(Wireless and Wired
Network)
Infrastructure
(middleware,
networks,
operating systems)

Infrastructure
(middleware,
networks,
operating systems)

Infrastructure
(middleware,
networks,
operating systems)

Cellular
Phone

12. Copyrights: A. Umar
Router
Cellular
Phone (WAP)
Solaris
(Data)
Ethernet
LAN
More Detailed View
TCP/
IP
Catalog
Middleware
(ODBC)
Op System
(UNIX)
TCP/
IP
Purchase
System
Middleware
(Web Server) (ODBC)
Op System
(NT)
WAP
Stack
WML
Middleware
(Microbrowser )
Op System
(Celullar)
NT
(Business Logic)
CGI
WAP
Gateway
Wireless
Network
Public
Internet
Router

13. Copyrights: A. Umar
DEVELOPMENT AND DEPLOYMENT
• Mobile application development
• Wireless infrastructure development
Outsourcing the Wireless Infrastructure

14. Copyrights: A. Umar
Deployment Options

15. Copyrights: A. Umar

Web Web
ServerServer

HTML/XML
Documents
Back-end
Databases
Wireless ASP
Back-end
APPs
Catalogs
WIRELESS ASP SITE
Security and
Directory Services
Customer
Site
Front-end
Integration
(e.g.,
WAP/VOIP
gateway)
HTTP
WAP
VOIP
Wireless
Security

16. Copyrights: A. Umar
MONITORING AND CONTROL
•Wireless fault and
performance management
•Wireless Security and
configuration management

17. Copyrights: A. Umar
Wireless Management and Support
Issues
Specific issues in managing mobile networks and
wireless apps
•Five key areas (FCAPS):
–Fault management
–Capacity management
–Accounting(access) management
–Performance management
–Security management
•FCAPS at all layers of a stack (network,
middleware, apps)
•Security is the main area of concern

18. Copyrights: A. Umar
Application Elements
Network Services
(IP, Wireless, Wired)
Middleware Sevices
(e.g., Web, email)

System software Services
(Operating systems,
database managers)
Subject (Managed) Systems
Application Manager
Network Manager
Middleware Sevices
Manager
System Software
Manager

Management Platform Control Panel
Agents
Agents
Agents
Agents

19. Copyrights: A. Umar
Issues in Wireless Network Management
In addition to the conventional wired network,
wireless network management needs to
address the following unique issues:
•Roaming.
•Persistence of Mobile Units.
•Lack of SNMP Agents in Mobile Units.
•Mobile Adhoc Networks.

20. Copyrights: A. Umar
Sample Management Platform

21. Copyrights: A. Umar
ORGANIZING/STAFFING
. Mobile Virtual Teams
. Mobile Real-time Enterprises

22. Copyrights: A. Umar
Organizational design procedure

23. Copyrights: A. Umar
Summary
•Strategic Planning
•Capability Evaluation
•Development and deployment
•Monitoring and Control
•Organizing/staffing