Barriers of communication

Barriers Of Communication PPT..........

1. Barriers of Communication Name Enrollment no. Priyank Joshi 140210116021 Harshil Kakadiya 140210116022 Vishva Kakadiya 140210116023 Gambhir Khasiya 140210116024 Vinay Khimsuriya 140210116025 Dr. Chetansir Trivedi

2. Barriers to Communication

3. Some points.. Communication is effective only if it creates the desired impact on the receiver. Problems while Communicating. Disturbance/Noise Message is not proper Either not put properly Or not meant for that audience

4. Steps to resolve Communication failure Identify the problem Find the cause Work on alternative solutions Opt for the best solution Follow up religiously Example:- “Bimonthly” example

5. What is Noise Any interference in the message sent and received leads to the production of “noise” . Noise here does not mean cacophony(harsh sounds) but it refers to a break in the communication process. It is like a barrier in the communication. This barrier acts like a sieve that filters only part of the message thus causing undesired response.

6. Classification of Barriers 1. INTRAPERSONAL Stems from a person’s attitude, behavior, knowledge, education and personality 2.INTERPERSONAL Stems from inappropriate transaction of words between two or more people. 3. ORGANIZATIONAL Refers to barriers in organizational communication

7. Intrapersonal Barriers All individuals are unique as we have different personalities, attitudes, values, knowledge etc We react differently to different situations as our thinking varies. Let’s explore the causes that lead to intrapersonal barriers :-

8. Causes of Intrapersonal Barriers Let’s explore the causes that lead to intrapersonal barriers:- Wrong assumptions Varied perceptions Differing background Wrong inferences Impervious categories Categorical thinking

9. Wrong assumptions Wrong assumptions occur when sender and receiver does not have adequate knowledge about each other’s background. Sometimes speaker does not realize the background, education etc of the receiver. To be a good communicator try to put yourself in the shoes of the receiver.. Example – Doctor and Patient

10. Varied Perceptions Individuals perceive situations in different ways Best way is to step back and take a wider perspective of the whole situation . Example: Elephant and six blind men

11. Differing Backgrounds Our background plays a very important role in how we interpret the message. To be a good communicator , the speaker should know about the background of the audience. Example:- A computer company representative explaining about hardware details about the hospital management system he plans to install to groups of doctors

12. Wrong Inferences Wrong Inference is when we assume something without knowing the whole truth. They are more dramatic than facts and can cause gossip and rumors. Inference should always be supported by facts. When presenting inferences you should always some evidences or facts behind it.

13. Intrapersonal barriers Wrong assumptions Varied Perceptions Differing Background Wrong Inferences Impervious Categories Categorical Thinking

14. Common reasons for interpersonal barriers Limited Vocabulary Incongruity ( mismatch) of Verbal or Non-verbal message Emotional outburst Communication selectivity Cultural variations Poor listening skills

15. Limited Vocabulary If in your speech or writing, you are at a loss of words, your communication will be very ineffective. On the other hand, if you have a good vocabulary and know how to use it properly, you would be a good communicator

16. Guidelines to improve appearance Dress according to the occasion Wear neat and clean clothes Choose an appropriate hairstyle Wear clean and polished shoes

17. Emotional outburst Excessive emotional involvement is harmful to communication. Example:- extreme anger can create an emotionally charged environment an rational discussion is not possible. Messages can be misinterpreted, ignored or overreacted to by people displaying such behavior.

18. Guidelines for avoiding emotional outburst It is important to maintain ones’ composure in all kinds of communication Viewing issues from different perspectives helps to develop rational thinking If confronted such negative thinking, it is important that you do not retaliate( react). Usually in emotional outburst situation, volume increases so it is good to keep the volume in check.

19. Communication selectivity If you are a receiver in any communication and you listen /pay attention to only a part of the messages, you are imposing a barrier known as Communication Selectivity. Here receiver is at fault and not the sender. This can also be part of written communication.

20. Poor listening skills We should just not HEAR but LISTEN when we are the receiver in a communication process. Listening requires careful attention and accurate decoding of the message .

21. Noise in the channel Noise is any unwanted signal which acts as a hindrance in the flow of communication. Example- Disturbance in telephone lines, dim typescripts, illegible handwriting, noisy place etc…

22. Organizational barriers Every organization has it’s communication techniques and communication climate. Irrespective of it’s size, all organizations have communication policies. These policies are referred as PROTOCOL. The complexity and structure of this protocol can cause communication barriers.

23. Main organizational barriers 1. Too many Transfer points 2. Fear of Superiors 3. Negative Tendencies 4. Information Overload

24. Transfer Stations/ points Transfer stations are points at which communication is passed. More the transfer stations, more is the likelihood of message being distorted or lost For effective communication, we should have less transfer points. In organizations, having rigid hierarchy, transfer points are more. To have less transfer points, there should be direct contact between sender and receiver.

25. Negative tendencies Negative tendencies can arise due to improper management of groups in an organization. Groups can be formal or informal. There can be conflict of ideas between group members and non-group members. Example:- Extra-curricular activities group in class being opposed by others. But good managers can use these groups for the effective working of the organization.

26. Effective communication Open environment Keep receiver in mind Avoid too many transfer points Do not communicate when emotionally disturbed Be aware of cultural diversity Use appropriate non-verbal cues Select suitable medium Analyze feedback

27. Thank you……