Barriers To Communication..pptx

Barriers to Communication
Internal
External
Effective Communication
Meaning
Principles

1. Topic: Communication Subtopic: Barriers of Communication and Effective Communication Dr. Pooja Walia Assistant Professor Department of Education Mizoram University

2. Outline of the Presentation Barriers to Communication Internal External Effective Communication Meaning Principles Effective Communication

3. Barriers to C ommunicatio n The quality and effectiveness of the process of communication is affected favorably or adversely through the presence of some other intervening variables lying between the source of communication and the receiver. These variables according to their nature helping or obstructing the path or process of communication may be termed as facilitator or barriers to communication.

4. Barriers to C ommunicatio n Barriers to communication is nothing but the obstacles or hindrance on the way of transmitting message from sender to receiver. Due to the barriers, the message is not received exactly as it was intended.

5. Types of Barriers to C ommunicatio n The major effect of communication barriers is distortion of the information/message conveyed/transmitted by the sender. Broadly it is classified into two; Internal Barriers: Related to sender and receiver External Barriers : Related to environmental conditions prevailing at the time of communication

6. Internal Barriers This barrier is also known as human related barrier, as root cause lies in the sender and the receiver. These are classified on the basis of Language/Jargon/Terminology etc. State of the participants in Communication Process Physical Mental Emotional

7. Internal Barriers Semantic Barrier: T he language used by the sender may not be understood by the receiver. Also, the two-people communicating may speak the same language but the jargon used to pass the information may breakdown communication if the receiver doesn’t fully understand it. It is further related to Sender Difficult Words/ Terminology use by the sender Jargon (Terminology used in specific profession) Receiver Words Interpretation Gesture Decoding Language Translations Cue meaning

8. Internal Barriers Receiver’s level of understanding Poor background in terms of general knowledge about the subject of communication Handicap in understanding the symbolic expression, verbalism, graphical representation etc.

9. Internal Barriers Physical and Mental state of Sender and Receiver Poor physical health or illness: T he illness of body impact the communicators and hinders the process. Poor mental health: The mental state of the sender and receiver influences how the message is received, perceived and sent. Emotional instability: If the receivers are having emotions related issues they are likely to be less attentive.

10. External Barriers The root of external barriers of communication lies in the environmental conditions prevailing at the time of communication. It is further classified as; Physical Barrier Technical Barrier Systemic Barrier

11. External Barriers Physical Barrier Noise and other similar distractions Environmental and physical discomfort Polluted Environment Technical Barrier Malfunctioning of the communication channels involving audio-visual material and equipments . Systemic Barrier Non-cooperative or unhealthy rivalries and competitions among the participants Presence of some rigidity to communicate amongst themselves

12. Systemic Barriers In an organization, communication may be barred because they are some rigidity to communicate amongst themselves. It is not flexible, various levels exist between the receiver and sender. For example, a junior employee may not be able to access the company CEO because no measures have been put in place to allow for that. Systemic barriers exist in organizations with inefficient communication channels.

13. Effective Communication Meaning of Effective Communication Principles of Effective Communication

14. Effective Communication Effective communication is a process of exchanging ideas, thoughts, knowledge and information such that the purpose or intention is fulfilled in the best possible manner. In simple words, it is nothing but the presentation of views by the sender in a way best understood by the receiver .

15. Effective Communication Effective communication is defined as an interaction where the message is precisely received as it is meant. It occurs when there is shared meaning

16. Effective Communication It may be achieved when Developing relationship/rapport with others Using language that is appropriate to others’ level of understanding Maintain openness for receiver’s feedback Getting feedback on time Providing feedback

17. Features of Effective Communication Clarity : Clarity of message, its’ aim and clarity about receiver Completeness: Message should be complete and supported with facts and observation, left no doubt in the mind of receiver Conciseness: Avoid unnecessary details Feedback : On time and in personal Empathy: Be sensitive to the needs and emotions Multiple Channels of Communication : verbal as well as non-verbal channels supported with audio-visual aids

18. Principles of Effective Communication The following 7 C’s known as principles of effective communication; C larity C orrectness C onciseness C ourtesy C oncreteness C onsideration C ompleteness

19. Clarity Before delivery of speech or sharing of content, sender must have the clarity of the following; Message Level of the Receiver Psychology of the Receiver Points of consideration Use common and simple Language Construct effective sentences and short paragraphs Have mastery over the content

20. Correctness It refers to correct grammar, punctuation and spelling. Though mistakes are unintentional, yet spoil the image. Points of consideration Check the accuracy of facts and figures Check mistakes in punctuation, grammar and capitalization Check misspelled words Use appropriate language

21. Conciseness It refers to brief and complete. Message should be as brief as possible but complete. It saves time and expense for both sender and receiver. Points of consideration Include only relevant material Avoid unnecessary information Avoid unnecessary repetition

22. Courtesy It refers to politeness. It is an attitude that shows respect for other, acceptance of receiver thoughts and reflecting democratic behavior. Points of consideration Use expressions that show respect Be thoughtful and appreciative of the receiver’s point of view Avoid discriminatory language i.e. race, color, gender etc.

23. Concreteness Communicating concretely means being specific, meaningful and clear. Vague and general messages result in no response. Concrete use of available facts and figures adds to the authenticity of the message. Points of consideration Use clear words Use specific facts and figures Use active voice than passive voice

24. Consideration It refers to putting yourself in the place of the receiver while drafting message. A truly considerate speaker shows sincere regards for receivers’ interest and benefits. Points of consideration See the material from reader’s points of view Be sure about the benefits of the receiver/s Consider the needs and problems of the receiver/s Be optimistic and practice positivity

25. Completeness A complete message contains all the facts required by the receiver. An incomplete message shows negligence and carelessness of the speaker/content writer. Points of consideration Provide all the necessary information Answer all the questions Include additional information, if desired

26. Achieving Effectiveness in Classroom Communication Effectiveness of classroom communication is dependent on the four components as follows; Source of Communication/ Teacher Message /Communication Material/Content Channel/ Communication Media Receivers of the Communication/ Students

27. Source of Classroom Communication Effectiveness of communication dependent on the following qualities of teacher; Proper knowledge of the subject matter Confidence level Way of delivery Approach Personality Behavior Mastery over communication skills etc.

28. Communication Material Message or content must be prepared by considering students’ level, need and previous background, mental horizon and communication level. Message/ Content/lesson must be Novel Interesting Valuable Arranged systematically

29. Communication Media Effectiveness of communication surely depend upon the nature and quality of the verbal and non-verbal means, media and channels. Following points need to be considered; Use the language that is quite known and understandable on the part of students The verbal means should be supported by the non-verbal cues, gestures, body language, physical movements etc. Use of audio-visual aid material maximum Use media and means suitable for students.

30. Receiver of the Classroom Communication A communication can only be carried out effectively in class with the active involvement and cooperation of students. Students must have the following characteristics for effective communication in class; Sufficient previous knowledge and general background Proficient over communication skills Skilled and proficient in using equipments Must remain alert and attentive Must be enthusiastic, curious and active

31. Receiver of the Classroom Communication In order to achieve effectiveness in classroom, a teacher should always try to concentrate over increasing the effectiveness of all the constituents or elements as; Communicator Communication material Communication channel Receiver of the Communication Controlling the unfavorable situation and conditions prevailing in the classroom

32. Conclusion The effectiveness and success of process of communication depends on the quality of the role(Positive or Negative) played by the elements of components associate with it. As a communicator, one must be conscious about exercising proper control over the barriers and give proper incentives to the facilitators.