Basic Communication skills and how it can be applied

communication

1. Communication

2. WHAT IS COMMUNICATION? The word communication is derived from a Latin word meaning “to share.” Communication can be defined as “purposefully and actively exchanging information between two or more people to convey or receive the intended meanings through a shared system of signs and (symbols )” The process of: Communication is simply the act of transferring information from one place to another . The process of sending and receiving information. A process because it involves protocols

3. Two-way process of reaching mutual understanding, in which participants not only exchange (encode-decode) information but also create and share meaning. Communication can be defined as the process whereby speech, signs or actions transmit information from one person to another. It involves transmitting information from one party to another.

4. COMMUNICATION AND YOU? Human beings are referred to as the articulate mammals They have a voice to speak and exchange ideas among themselves Can express themselves verbally

5. Purposes of communication To impart information and attitudes To establish, acknowledge or maintain links or relations with other people To express opinions, beliefs and feelings To share or exchange ideas To develop efficient and effective use of English Language in written and other forms

6. MODES of communication Spoken or Verbal Communication : face-to-face, telephone, radio or television and other media. Non-Verbal Communication : body language, gestures, how we dress or act - even our scent. Written Communication : letters, e-mails, books, magazines, the Internet or via other media. Visualizations : graphs and charts , maps, logos and other visualizations can communicate messages.

7. VERBAL COMMUNICATION Widely used Usage of the word of mouth- transmitter Language is used- medium

8. NON VERBAL COMMUNICATION 85 % of our communication is non-verbal Body language communicates more than what our voices do. Eg . Gestures Your mouth may say something whilst your body is communicating something else.

9. WRITTEN COMMUNICATION complex and requires good writing skills mostly used in a formal setup detaches the communicator from the message being conveyed- no gestures usage of text and pictures Requires a lot of discipline

10. Communication as a process Sender/source Recipient Chanel Message Coded Decoded feedback

11. Interaction Model of Communication

12. Transaction Model of Communication The  transaction model of communication  describes communication as a process in which communicators generate social realities within social , relational, and cultural contexts. Communication is not just to exchange messages create relationships form intercultural alliances shape our self-concepts, engage with others in dialogue to create communities

13. SHANNON AND WEAVER MODEL One way process of communication From sender to the receiver Modern communication theories emphasize a two-way communication process

14. SHANNON AND WEAVER MODEL 1. Information 2. Transmitter 3. Channel 4. Receiver 5. Destination N oise

15. MODERN COMMUNICATION PROCESS Conception Encoding Select Channel Decoding Interpretation Feedback ‘Think before you put your mouth in gear’ Consider the how best you can communicate. Select a medium. Encode your message. Pictures, words. What do you want to achieve? Radio, Telephone, Cellphone, Fax, word of mouth. (no record) Analysis, Mutual intelligibility ( same point of reference, language understanding Take time to understand what is being communicated. Neutral and good approach will give good outcomes Prompt, unambiguous feedback

16. LEVELS OF COMMUNICATION Interpersonal Face to face communication between two people, in a group or a lecture. It takes place socially and in the business world all the time. One should take into consideration their audience, how they are going to perceive the message and respond

17. One to one communication : between one officer and another of the same or different position to solve problems, give instructions, or discuss important issues that affect the organization Small group communication : between 3 or more people (not exceeding 20) for briefing or discussion Large group communication : comprising of more than 20 people for meetings, workshops and other different purposes External communication: between organization personnel and customers, the public and media

18. INTRAPERSONAL COMMUNICATION Communication within oneself It happens when one thinks and makes decisions

19. EXTRA PERSONAL COMMUNICATION Between a person and an animal, plant or object

20. Mass communication Communication process employing mass media such as radio, television, computers etc.

21. COMMUNICATION AS A MANAGEMENT STRATEGY -Good Communicators make good managers -Clear and concise communication is very effective -Good medium make information reception to be good

22. KNOWING YOURSELF WHO ARE YOU? WHAT’S YOUR ROLE? WHERE DO YOU COME FROM? WHERE ARE YOU ? HOW MUCH DO I KNOW? WHO ARE MY AUDIENCE?

23. COMMUNICATION ROUTES (Formal Setup) LATERAL DIAGONAL VERTICAL

24. COMMUNICATION BREAKDOWN NOISE When the sender and the receiver’s point of reference is not the same. When proper feedback is not provided Proper channels of communication not followed

25. INFORMAL COMMUNICATION Grapevine- Where did you get it? Bypassing

26. Barriers to effective communication