Basic Quality Concepts and their definitions .pdf

Basic Quality Concepts and their definitions

1. BASIC
CONCEPTSOF
QUALITY

2. BASIC
CONCEPTS
OFQUALITY:
•QUALITY
•QUALITYCONTROL
•QUALITYASSURANCE
•QUALITYMANAGEMNT
•TOTALQUALITY
MANAGEMENT
•ISOSYSTEM

3. QUALITY:
•QUALITYISTHETOTALITYOFFEATURESAND CHARACTERISTICSOFA
PRODUCTTHATBEARSON IT’SABILITYTOSATISFYTHESTATEDORIMPLIED
NEEDS--ASQC

4. WHATIS QUALITY?:
•WHATISQUALITY?
•USER-BASED:“INTHEEYESOFTHEBEHOLDER”
•MANUFACTURING-BASED:“RIGHTTHEFIRST
TIME”
•PRODUCT-BASED:PRECISEMEASUREMENT

5. DIMENSIONSOF
QUALITY:
•PERFORMANCE
•AESTHETICS
•SPECIALFEATURES:CONVENIENCE,HIGHTECH
•SAFETY
•RELIABILITY
•DURABILITY
•PERCEIVEDQUALITY
•SERVICEAFTERSALE

6. IMPORTANCEOF
QUALITY:
•LOWERCOSTS(LESSLABOR,REWORK,SCRAP)
•MOTIVATEDEMPLOYEES
•MARKETSHARE
•REPUTATION
•INTERNATIONALCOMPETITIVENESS
•REVENUESGENERATIONINCREASED(ULTIMATE
GOAL)

7. QUALITYCONTROL:
•ISTHEOPERATIONALTECHNIQUESAND
ACTIVITIESTHATAREUSEDTOFULFILLTHE
REQUIREMENTSFORQUALITY

8. QUALITYASSURANCE:
•QUALITYASSURANCEISALL
•SYSTEMATICANDPLANNEDACTIONSWHICH ARENECESSARYTOPROVIDE
ADEQUATE CONFIDENCETHATAPRODUCTORSERVICE WILLSATISFYTHE
GIVENREQUIREMENTFOR QUALITY.

9. QUALITY
MANAGEMENT:
•QUALITYMANAGEMENT IS A
•SYSTEMATICSET OF OPERATING PROCEDURES
WHICHISCOMPANYWIDE, DOCUMENTED,
IMPLEMENTEDAND MAINTAINEDWHILE
ENSURINGTHEGROWTH OFBUSINESSINA
CONSISTENTMANNER

10. TOTALQUALITYMANAGEMENT:
•THELATEST APPROACH
•ITIS THE PROCESS OF INDIVIDUAL&ORG. DEVELOPMENTTHEPURPOSEOF
WHICHISTOINCREASETHE LEVELOFSATISFACTIONOFALL THE
STAKEHOLDERS

13. QUALITY
TIMELINE
1800’s
Standardizationand
QualityControl
1904-1915
ZeroQuality
Control;quality
trilogy;TQM
fishbonediagram
1920-30
Statistical
analysis1950-80
Managementby
quality1990’s
ValuechainQualitycontrol
Continuous
improvement
1999-Now
LeanQuality
Improvements

16. ISO SYSTEM:
•ASETOFQUALITYSTANDARDS
GOVERNINGTHEDOCUMENTATION
REQUIREMENT OFASYSTEM
•ISO9001:2008
•ISO14000:2004
•ISO17025
•SA8000