BASIC UC 1 - LO1 OBTAIN AND CONVEY WORKPLACE.pptx

Lecture abour obtain and convey

1. OBTAIN AND CONVEY WORKPLACE INFORMATION LEARNING OUTCOME NO. 1

2. LESSON 1 : COMMUNICATION

3. Effective Communication Communication  is the process of passing information and understanding from one person to another. There are many means of communication. To be an  effective and valuable  member of your workplace it is important that you become skilled in all of the different methods of communication that are appropriate. This website looks at different types of communication and associated technology, but before that it is important to understand the communication process.

4. For communication to occur it must pass from a sender to a receiver. This must occur irrespective of the form of communication. For communication to be  effective  it must be understood  and be able to be responded to by the receiver. T his means that total communication involves speaking, reading, listening and reasoning skills. Communication Process

5. As communications pass from the source to the receiver there is plenty of opportunity for its original meaning to change or alter Therefore listening, reasoning and feedback is an important part of the process as it is an  opportunity  for the sender to make sure the r eceiver has understood the message . The other consideration is the “noise” associated with the communication – what else is happening, what are the distractions, the baggage etc. Noise can have a big impact on the message the receiver decodes.

6. LESSON 2 : COLLECTING DATA

7. As technology becomes a part of regular business practices, it’s important to enhance your data collection methods. Collecting data can give your company valuable insights you can use to increase your longevity. Data collection involves gathering and measuring information that you can use to answer questions, evaluate outcomes, and test theories. WAYS ON HOW TO COLLECT DATA IN THE WORKPLACE

8. Many people fail to look at existing documentation when deciding to start collecting data. Administrative data, meeting notes, voting records, and work journals are all excellent places to start if you want to learn more about your company. This type of data is easy to use, easy to summarize, and cheaper to obtain than other data collection methods . REVIEW EXISTING DOCUMENTATION Written policies, budgets, survey results, and procedure details are all useful areas to study if you want to collect more data. Asking staff questions and getting them to dive into their records is a great way to start collecting data in the workplace.

9. Getting written feedback is one of the quickest and easiest ways to collect data in the workplace. Written feedback submissions allow people to stay anonymous, which can make the data more honest and revealing. Encouraging people to submit feedback is much less time consuming for your data collection team as all they have to do is read and analyze the responses. FIND WAYS TO ENCOURAGE WRITTEN FEEDBACK Asking anonymously to open-ended questions is a great way to get thoughts and perspectives on how things are working in the workplace. These data are incredibly valuable and can be used to improve things in the workplace.

10. Observation is an underrated technique for collecting data in the workplace. You can gather a lot of facts about your company by observing how things unfold during projects or events. This is a non-intrusive way to collect data while all the moving parts of your company are in action. OBSERVE THE DATA COLLECTION TEAM While it can take a while to collect data through observation, it’s easier than getting people to participate in an interview. Observation can be an effective technique for finding ways to help increase efficiency around the office.

11. One of the worst things you can do when it comes to data collect is failing to take action on the results. It’s important to put changes in place so you can see how accurate your data collection process is. It’s also crucial to implement changes if you’ve asked people to donate their time to participate in a survey. You’ll find people are more willing to participate again if they can see you took action on their thoughts and opinions. BE PREPARED TO TAKE ACTIONS ON SURVEY RESULTS

12. If you want to ensure you’re getting accurate data from the people you work with, you need to establish confidentiality. People aren’t going to feel comfortable giving information if they don’t know for sure that their results are anonymous. ESTABLISH CONFIDENTIALITY Always take the time to inform participants about the steps you will be taking to ensure confidentiality. Above all, you must adhere to these guidelines so you can continue to receive useful data in the future .

13. Many companies give up on collecting data because it’s a tedious and challenging process. One way you can make data collection easier on your staff is finding ways to make collecting information a part of your regular processes. MAKE DATA COLLECTION PART OF ONGOING PROCESSESS Encouraging people to keep a journal and submit meeting notes are simple ways you can collect data on a regular basis. Making the time to check in regularly with your team is also a good way to make data collection constant and on-going.