Bell desk

bell desk in Front office

1. Bell Desk

2. Function of Bell Desk Handling luggage of guest. Take guest to the front office desk. Escort the guest to the room On guest departure Collect guest luggage from his room Take guest to front office for check out Handling the luggage of guest for cab and see off the guest

3. HANDLING LAGGUAGE OF GUEST Firstly take the guest out from the texi very safely. Then take the guest luggage from the cab. Make sure that the luggage is handling properly . No luggage of guest is left in the cab. Handle the guest hand beg to the guest.

4. TAKE THE GUEST TO FRONT OFFICE After taking luggage of guest take the guest to the front office. In the way ask the guest name and after completing guest check in process tag the guest luggage. Inform the guest that you will be taking care of guest luggage.

5. PAGING Apart from luggage handling the bell desk is also responsible for paging a guest. The paging is a system of locating the guest in the hotel. Many times the in house guest expects a phone call or a visitor but decides not to wait in to the room, might decide to go to public area such as bar restaurant spa. In such cases hotel request the guest to tell about his whereabouts through a location from.

6. MAIL AND MESSAGE HANDLING The bell desk function is also to handle or distribute mail and message received by the front desk in the absence of the guest to their respective rooms . Also distribution of newspapers and magazines to various rooms and areas of the hotel and keeping a record of the same is done by bell desk. Chef Sunil Kumar Research Scholar & Teaching Associate IHTM MDU Rohtak and IHM Rohtak Haryana 124001 ph.no. 9996000499 Facebook id: ihmsunilkumar