Benchmarking process.ppt

Describes the benchmarking process

1. BENCHMARKING
(Article 4.7)
Course Title: Quality Control & Management
Course Code: FAD-314
Nurul Ahad Choudhury
Lecturer,
Department of Industrial & Production Engineering

2. What is Benchmarking
Amethodforidentifyingandimportingbestpracticesinorder
toimproveperformance.Theprocessoflearning,adapting,and
measuringoutstandingpracticesandprocessesfromany
organizationtoimproveperformance.
Benchmarking is a process where you measure your
company’s success against other similar companies to
discover if there is a gap in performance that can be closed
by improving your performance. Studying other companies
can highlight what it takes to enhance your company’s
efficiency and become a bigger player in your industry.

3. Purpose of benchmarking
Identify opportunities to improve
performance
Learn from others’ experiences
Set realistic but ambitious targets
Uncover strengths in one’s own
organization
Better prioritize and allocate resources

4. Benchmarking Process
Planning
Collecting
Data
Analysis
Improving
Practices

5. Stage 1: Planning
Determine the purpose and scope of the
project
Select the process to be benchmarked
Choose the team
Define the scope
Develop a flow chart for the process
Establish process measures
Identify benchmarking partners

6. Stage 2: Collecting Data
Conduct background research to gain
thorough understanding on the process
and partnering organizations
Use questionnaires to gather information
necessary for benchmarking
Conduct site visits if additional
information is needed
Conduct interviews if more detail
information is needed

7. Stage 3. Analysis
Analyze quantitative data of
partnering organizations and your
organization
Analyze qualitative data of
partnering organizations and your
organization
Determine the performance gap

8. Stage 4: Improving Practices
Report findings and brief management
Develop an improvement
implementation plan
Implement process improvements
Monitor performance measurements and
track progress
Recalibrate the process as needed

9. Types of Benchmarking (page
93-94):
There are three types of benchmarking:
1.Internal Benchmarking
2.Competitive Benchmarking
3.Functional Benchmarking