khachatryanirina150
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34 slides
Jun 17, 2024
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About This Presentation
Presentation Template.
Size: 17.39 MB
Language: en
Added: Jun 17, 2024
Slides: 34 pages
Slide Content
Service Desk Technical support and troubleshooting User account management IT service maintenance and monitoring
Jira Service Management
4 ITIL Processes R equest fulfillment Incident management Problem management Change management
Atlassian Marketplace
Customer Service Request Process in Jira
1 A customer submits a service request using portal
2 The online request gets assigned to one of the team in the tool
3 Start working on the assigned issue
4 You communicate with the customer using comments
5 You resolve the request and update the status to ‘Resolved’
COMPANY / PRODUCT HISTORY Start and release Key milestones Awards To create your own, choose a topic that interests you. To create your own, choose a topic that interests you. To create your own, choose a topic that interests you. Events To create your own, choose a topic that interests you. New products release To create your own, choose a topic that interests you.
TABLE OF CONTENTS Company Statement Key Products and Services Company History Key People Market Analysis Customer Profile Future Plans
COMPANY PROFILE To create your own, choose a topic that interests you. To create your own, choose a topic that interests you. Key Activities Geographical Location (Area of Operation)
KEY PRODUCTS AND SERVICES The key products and/or services your company offers Place key products and services revenue slides right after
To create your own, choose a topic that interests you. To create your own, choose a topic that interests you. To create your own, choose a topic that interests you. To create your own, choose a topic that interests you. The owner(s) Managing Directors Key consultants Departments/Teams KEY PEOPLE
MARKET ANALYSIS Show the market analysis of your company’s competitors
KEY CUSTOMER PROFILE The data of your company : Current customer profile. Current customer profile. To create your own, choose a topic that interests you. To create your own, choose a topic that interests you.
FUTURE PLANS New product development Applications mockups Marketing business plan for a new product(s)
PROJECT CALENDAR A chart shows the project schedule and deadlines Monday Tuesday Wednesday Thursday Friday
THANK YOU We look forward to working with you OFFICE +123-456-7890 www.reallygreatsite.com 123 Anywhere St., Any City