Body language thinkwell coffee empire

What is Body Language ?
Body language is non-verbal communication
involving body movement.
People in the workplace convey a great deal of
information without even speaking - through
“Gesturing", posture, expressions, etc.

7 % VERBAL
(Conveyed through words)
38 % VOCAL
(intonation, pitch, pauses, etc)
55 % NON VERBAL
(body language)

Why is Body Language so
important?

what they see vs. what they hear
Long after a meeting, we are likely to
have forgotten the exact words someone
used, but we may retain a vivid image
of the same person's facial expression.

What we are trying to deliver through verbal means might not be
exactly similar to what we are delivering from our
non-verbal means.

Non-verbal Cues are
Believed
When verbal and nonverbal cues contradict one another,
the non-verbal cues are more likely to be believed.

I. Kinesics
It is the study of body movements to judge
the inner state of emotions expressed through
different parts of the body.
Expression Interpretation
Sideways Glance Suspicion
Steady eye contact Active listener
No eye contact Disinterest
Veiled eyes Boredom

Gestures
Notice how you sit, how you stand, how you use your
hands and legs, what you do while talking to someone.
All these indicate your Personality!

Taking Gestures Out of
Context
(attaching significance to a single
gesture)
Gestures should be observed in clusters to
provide a more accurate picture of person being
observed.

“Gut Feelings”
This “intuition” or gut feeling results
from subconscious ability to read
another person’s body language.

II. Proxemics
The nonverbal study of space
and distance.
It is embarrassing if the more
we move back the more the
other person comes forward.
Let people have their personal
space. it.

Territory
Intimate
Touching
6-18”
Personal
Close -1½ to 2½
feet
Far - 2½ to 4 ½ feet
Social
Close 4-6 feet
Far 7-12 feet
Public
Close - 12-25 feet
Far - 25 feet or greater

Don’t be afraid to take up some
space
Taking up space by for example sitting or standing with your
legs apart a bit signals self-confidence and that you
comfortable in your own skin..

Don’t stand too closeDon’t stand too close
 Remember, everybody
gets worried by a close
talker.
 Let people have their
personal space, don’t
invade it.

III. HAPTICS
Body contact:
Accidental
Touch : Deliberate
Types of Touch:
 functional
 social
 genial
 passionate

Let us examine How BodyLet us examine How Body
Communicates from head to toes Communicates from head to toes

What is Stance?What is Stance?
 ’Stance’ is how we stand in front of
our audience, when we speak.

Standing Leg Cross Gestures

Open Formation Gesture
- indicates that an impersonal conversation is probably
taking place.
The formation of the triangle invites a third person of
similar status to join the conversation.

The foot indicates the direction in which a
person would like to go.
You will also notice that she is giving a
sideways glance to the man who is using
the thumbs-in-belt gesture.
Foot Pointing Gesture

Inclusion and Exclusion Techniques

Two men sizing each other up, using the characteristic hands-on-hips
and thumbs-in-belt gestures.
If these two men had been directly facing each other with their feet
planted firmly on the ground, a fight would be likely to occur
Male-Male
Aggression Gestures

Body Language
NON-VERBAL BEHAVIOR INTERPRETATION
Brisk, erect walk Confidence
Standing with hands on hips Readiness, aggression
Sitting with legs crossed, foot kicking
slightly
Boredom
Sitting, legs apart Open, relaxed
Arms crossed on chest Defensiveness
Walking with hands in pockets,
shoulders hunched
Dejection
Hand to cheek Evaluation, thinking
Touching, slightly rubbing nose Rejection, doubt, lying
Rubbing the eye Doubt, disbelief
Hands clasped behind back Anger, frustration, apprehension
Locked ankles Apprehension

Head resting in hand, eyes downcast Boredom
Rubbing hands Anticipation
Sitting with hands clasped behind
head, legs crossed
Confidence, superiority
Open palm Sincerity, openness, innocence
Pinching bridge of nose, eyes closed Negative evaluation
Tapping or drumming fingers Impatience
Pointing fingers Authoritative
Patting/fondling hair Lack of self-confidence; insecurity
Tilted head Interest
Stroking chin Trying to make a decision
Looking down, face turned away Disbelief
Biting nails Insecurity, nervousness
Pulling or tugging at ear Indecision

SMILE
Mahatma Gandhi has also mentioned that,
“You are not completely dressed until your face wears a
SMILE ".

Do’s and the Don'ts
Let us find out.

Don’t touch your face
It might make you seem nervous and can be
distracting for the listeners or the people in the
conversation.

Have eye contact, but don’t
stare

Keeping too much eye-contact
might creep people out.

Giving no eye-contact might
make you seem insecure.

Keep your head up
Don’t keep your eyes on the ground, it might make you
seem insecure and a bit lost.
Keep your head up straight and have eye contact.

HandsHands
 A fist supporting the head
is a sign of ’Boredom’.

Hand to Chin & Cheek
Indifference/Boredom Gesture

HandsHands
 Repeated gestures
such as ’Thumbs twidling’
indicate ’boredom’.

HandsHands
 Hair twirling is another sign of
’Boredom’.

HandsHands
 The listener is feeling
’Negative’.
 Hand under chin with
index finger pointing
upwards & thumb
supporting the chin.

HandsHands
 Putting pen in your
mouth shows that you
may be under pressure.

Hand Clenching

Clenched HandsClenched Hands
 High clenched hands
indicate people who
are difficult to decipher.

Hands Clenched Together
The person would be more difficult to handle when the hands are held
high, than he would be with the person whom hands resting on the desk
position.
- a frustration gesture, signaling that the person was holding back a negative
attitude

Steepling HandSteepling Hand
 Raised Steeple
 This position is normally
taken when the person is
giving his opinions or
ideas and is doing the
talking.
 Managers often use this
gesture while
instructing their subordinates.

Hand Steepling

shown when the hand is on the cheek, not used as a head support
Chin Stroking Gestures
Genuine interest

Forming a Decision Gesture

Thumb Presentation

Hair Stroking
and Head
Tossing

Hair Twisting

Nod when they are talking -
Nod once in a while to signal that you are listening.

Head Tilt

Backward Head Tilt

Lifted Eyebrow

Nose Flare

Skewed Mouth

Finger(s) to Mouth

Gesture of Interest

Hands Behind
Head

Deceit Gestures
Hand to Mouth, Ear, or
Eye
Hear no evil, speak no evil, see
no evil . . .

HandsHands
 Touching the nose is a signal lying.

HandsHands
 Rubbing the eye can mean
that you are ’lying’ or feel
that the other person is
lying.

HandsHands
 Rubbing your ear may mean
that you have enough of
someone’s lies.
Scratching
neck means
that you are
not sure that you
agree.

Pulling collars (Hands)Pulling collars (Hands)
 The Collar Pull Gesture
 When a person is feeling
angry or frustrated.
When you see some one
doing this you can ask him
to clarify his point.

Head-Rubbing and Head-Slapping Gestures

•Forgetfulness Gesture - The slapping of the head communicates
forgetfulness.
•If he slaps the back of his neck?

Facial ExpressionFacial Expression
Biting the lips:Biting the lips:
 It is a nervous habit
 A sign of ’inexperienced liar’.

Facial ExpressionFacial Expression
Telling a lie
 If a five year old child tells a lie to the parents, the mouth will be
deliberately covered with one or both hands, immediately
afterwards.

When children are small and tell a
lie, their hands fly over their mouth.

Facial ExpressionFacial Expression
Telling a lie:
 When a teenager tells a lie, the hand is brought to the mouth,
but instead of hand slapping gesture over the mouth, the
fingures rub lightly around the mouth.

Mouth GuardMouth Guard
 Suppress the deceitful words.
The mouth guard is one of the
few adult gestures copied from
children.

Telling a lieTelling a lie
 Look at the cluster of gestures to
indicate’deceipt’.
Such as finger guarding (covering) the
mouth.
Another form of the guard.

Handshakes
Three basic attitudes are transmitted through the handshake:
Dominance
Submission
Equality

Dominance is shown by turning
hand so that palm is facing
down during the handshake.

Submission is shown by turning
hand so that palm is facing
upwards during the handshake.

Equality is shown by turning palm
so that it faces neither up nor
downwards.

HandshakesHandshakes
 Handshakes that produce discomfort in recipient.

Hybrid
Handshakes

Glove HandshakeGlove Handshake
 It is also called a
’Politician’s Handshake’.
 He wants to give the
impression that he is
trustworthy & honest.
But, the receiver feels
suspicious.

Knuckle Cruncher Handshake

Fingertip Clasp

Straight-Arm Extension
Handshake

Clasping the Arm Handshake

HandshakesHandshakes
 Handshakes that invade personal space of the recipient..

PosturePosture
 Posture can convey self-confidence, status and interest.
 Confident people have a relaxed posture, yet stand
erect and walk with assurance.
Walking with stooped shoulders projects lack of confidence.

Don’t slouch, sit up straight!
But in a relaxed way, not in a too tense manner .
PRACTICE

Copying the other person gestures
This 'carbon copying' is a means by which one person tells the other that he
is in agreement with his ideas and attitudes.

- his arms tightly folded across his chest (defensive)
- chin down (critical or hostile)
- while telling his audience how receptive
and open he is to the ideas of young people (?)
Congruence (State of Agreement)

Standard Leg-Cross Position
One leg is crossed neatly over the other, usually the right over
the left.
- nervous, reserved or defensive attitude
For example
- during lectures or if they are on uncomfortable chairs for long periods.
- crossed legs gesture with crossed arms --- withdrawn from the conversation

Crossing
at the
Knee

Don’t cross your arms or legsDon’t cross your arms or legs
 They make you seem defensive or guarded.
Keep your arms and legs open.

Ankle to
Ankle Leg
Cross

Foot Tapping or Wagging

The American Figure 4 Leg Lock Position
This leg cross indicates that an argumentative or competitive attitude
exists.
- figure 4 with one or both hands, using them as a clamp.
- the tough-minded, stubborn individual who may need a special approach
to break through his resistance

The 4 ’Leg-lock’ PositionThe 4 ’Leg-lock’ Position
 Sign of ’tough-minded’, stubborn person.

Standard ’Leg-cross’ PositionStandard ’Leg-cross’ Position
 Shows nervous, reserved or defensive attitude.

Both Hands Behind Head
- feeling confident, dominant, or superior about something.
It is also a gesture used by the 'know-it-all' individual and many people find it
irritating when someone does it to them.

Seated Readiness Gestures
The readiness gestures that signal a desire to end a
conversation or encounter.

Don’t cross your
arms
It might make you seem defensive or guarded.

Folding ArmsFolding Arms
 It is interpreted as
’I am taking a defensive
posture’,
or
 ’I disagree with what I
am hearing’.

Folded Arms With
Clenched Fists

Arm Gripping

Single Arm
Cross

Sophisticated Arm
Cross Barriers

Controlling a person's gaze

Gestures with glasses
The glasses-in-mouth gesture can be used to stall or
delay a decision.
In negotiating, it has been found that this gesture
appears most frequently at the close of the
discussion.

Territorial Gestures
People lean against other people or
objects to show a territorial claim to
that object or person.
Leaning can also be used as a
method, of dominance or
intimidation when the object being
leaned on belongs to someone else.

Territorial GestureTerritorial Gesture
 Indicates pride of ownership.

Ownership Gestures

Can you decode their body Can you decode their body
language?language?

What are people saying?What are people saying?

Can you decode their body Can you decode their body
language?language?

PRESENTATION
GESTURES

Listing

A Tiny Bit

I’m Determined!

Everything

Small, Medium, Large

Let Me Tell You

Just a Part

I Am Magnanimous

Growth

This and That

Come Together

It’s Just So

I’m Not Hiding Anything

You Listen to Me

Stop

ConclusionConclusion
 The knowledge of body language helps us to understand
& control our own body language better & helps us
improve our communication skills.

ConclusionConclusion
 Words are used primarily to convey information,
while body language is used for negotiating interpersonal
attitudes & as a sustitute for verbal message.

ConclusionConclusion
 By using positive body language we can successfully ace any
interview, win friends in the society, improve interpersonal
relationships and maintain cordial relationship in family.

Any QuestionAny Question

Body language thinkwell coffee empire

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