Building Multi-channel Bot using AWS Serverless

This session was part of a workshop on building a complex Cloud application using AWS Serverless services

1. Dhaval Nagar / Prashanth HN
Oct 2020

Building Multi-channel Bot using
AWS Serverless

2. “We are passionate cloud enthusiasts
running AWS communities organically
and are NOT Amazon or AWS employees”

3. Code of Conduct
●This workshop is not recorded.
●Please keep your video disabled.
●Please keep your audio on mute.
●You can put your workshop specific question in the chat.
●Moderators will help you to resolve the issues either on chat or in
the Chime room.
●This is 3+ hours of workshop so be patient.
●Source code and other resources will be available post workshop.
Hope you all enjoy the session and learn something AWSome today.

4. Code of Conduct
Importance
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behavior we expect from AWS community members & event participants. The terms of this Code of Conduct are non-negotiable. We will not tolerate behavior that runs counter to this Code of
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Behavior
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Contact
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5. Dhaval Nagar
Founder, AppGambit
AWS Serverless Hero
12x AWS Certified



https://appgambit.com/

6. Prashanth HM
CTO, antstack.io
AWS Serverless Hero



https://antstack.io

7. Moderators
●Neelam Jain
●Siddhartha Sirigere
●Nishant Nath

8. Take Away
•Module 0: Introduction to Serverless Services
•Module 1: Amazon Lex overview
•Lab 1: Setup Lex Bot, Build and Test
•Module 2: Static Website Hosting on S3
•Lab 2: Integrate Bot with Static Website
•Module 3: Amazon Pinpoint overview
•Lab 3: Integrate Bot with Pinpoint and test from your phone
•Module 4: Amazon Connect overview
•Lab 4: Integrate Bot with Amazon Connect and test using a Phone Call

9. AWS Services we will be using
●AWS Lambda
●Amazon Lex
●AWS S3
●Amazon Cognito
●Amazon Pinpoint
●AWS SNS
●Amazon Connect

10. AWS Services we will be focusing on
●AWS Lambda
●Amazon Lex
●AWS S3
●Amazon Cognito
●Amazon Pinpoint
●AWS SNS
●Amazon Connect

11. True power of Serverless
●Easy to Set up
●Pay as you Use
●Low Maintenance
●Easy to Scale
https://dashbird.io/blog/business-benefits-of-serverless/

12. Amazon Lex
●Build conversational interfaces into any application using voice and text
●Seamless AWS Integration
●Serverless / Pay as you use
●Easy to setup and Integrate

13. Amazon Pinpoint
●Flexible and scalable outbound and inbound communications service
●Seamless AWS Integration
●Serverless / Pay as you use
●Built-in segmentation and personalization features
●Purpose-built for bulk communication
●Support channels like SMS and voice, Email, Push notification and custom
integration
●Easy to setup and Integrate

14. Amazon Connect
●Omnichannel Cloud Contact Center
●Supports voice and chat for your customers and agents
●Serverless / Pay as you use
●Seamless AWS Integration
●Easy to setup and Integrate
●Purpose built for Internet Scale application

15. Implementation Overview

16. This is how our Lex Bot
will work through
Pinpoint SMS

17. This is how our Lex Bot
will work through
HTML Web Page
Hosted on S3

18. This is how our Lex Bot
will work through
Amazon Connect

19. Let’s jump into the workshop!

20. https://serverlessland.com

21. https://aws.amazon.com/startups/modern-application-develo
pment/

22. https://konf.me/acdslfb

Please give your feedback to help
us improve.
Please fill up the feedback form to receive your
Participation Certificate.

23. https://antstack.io https://appgambit.com/

prashanth Dhaval
@prashanth @dhavaln
Let’s harness the power of Serverless

24. Thank You
Hope you had a great time. Please do give us feedback.