Business correspondence for secretarial practice

This slide covers material about part of letters, format of letters, enquiry letter, order letter and complaint letter.

1. By: Berlinda Mandasari, M.Pd. BUSINESS CORRESPONDENCE

2. Course Objectives 1. Students are able to prepare business documents 2. Students are able to compose business letters based on its context

3. Correspondence is the most common and considered as the most personal letter of written communication. When people entering themselves as a secretary, they will deal with dozens of letters as their routine works, such as letters to other companies, customers, suppliers, government officers, employees, potential employers, etc. The business letter is a substitute for oral communication. It provides a written record of business transactions, and most importantly conveys information, ideas, thought, from the writer to the intended reader and achieve definite purpose. A good writing leads to clarity and understanding, therefore, letters should be neat, clean, grammatically correct, well punctuated and well ordered; and presented on good quality A4 or letter size paper, normally white in color. How letters’ contents are received by the reader, is influenced by its tone, and its presentation. A good letter should have a clearly defined and stated purpose; and deliver information in as concise, clear and complete a manner possible (Taylor, 2012). What is Correspondence?

4. Parts of Letter

5. Parts of Letter

6. Parts of Letter

7. Parts of Letter

8. Parts of Letter

9. Letter Formats

10. Letter Formats

11. Type of Business Letter

12. Enquiry Letter

13. Language Focus of Enquiry Letter

14. Practice 1 You are the representative of GCF Designs which is interested in CCTV Product sold by The brothers Corp. Please create inquiry letter asking further information about the CCTV Product!

15. Order Letter

16. Language Focus of Order Letter

17. Practice 2 You are the owner of Lampung Electronic. You are going to put an order to Samsung Indonesia. The products are 7 items of Fridge @Rp. 4.500.000., 16 items of LED TV @3.600.000., 12 items of washing machine @2.500.000.,. Put the data into table and give the total amount. The items should be shipped to your address two weeks after you send letter!

18. Complaint Letter

19. You order for 7 items of fridge. However, you receive only 5. Create a complain letter toward this case! 3 items of LED TV are broken. Create a complain letter toward this case! You have not received products as you requested. Create a complain letter! Practice 3

20. Taylor, Shirley. 2012. Model Business Letters, Emails and other Business Documents (Seventh Edition). London: Pearson Education Limited. A, Desmond Gilling. 2013. The Essential Handbook for Business Writing (First Edition). Canada: Greenlink Consulting. Lougheed, Lin. 2003. Business Correspondence: A Guide to Everyday Writing. New York. Pearson Education. https://ausafahmad.info/16-business-letter-parts-systematic/business-letter-parts-ideas-collection-full-block-with-additional-writing-of-infinite-meanwhile/ http://old.nios.ac.in/Secbuscour/cc14.pdf https://liberalarts.humber.ca/assets/files/new-pdfs/BUSINESS%20CORRESPONDENCE.pdf References