Introduction to Business Letters Definition: Formal written communication between organizations or individuals. Purpose: Convey information, requests, or responses formally. Types: Inquiry, Order, Complaint, Adjustment, Appointment, Resignation.
Layout of a Business Letter Sender’s Address Date Receiver’s Address Salutation/Greeting Body (Introduction, Main Content, Conclusion) Complimentary Close Signature & Designation (Optional: Diagram of letter layout)
Style of Business Letters Language: Formal, concise, polite, clear Tone: Professional and objective Formatting: Left-aligned, single spacing, paragraph breaks Tips: Avoid contractions, slang, and personal opinions
Sample Business Letter Example: Order Letter or Complaint Letter Label sections: Address, Date, Salutation, Body, Closing, Signature
Agenda Definition: List of items/topics for a meeting. Purpose: Organize flow, ensure all topics are covered. Key Elements: Meeting title, Date & Time, Venue, Topics, Chairperson & Attendees
Sample Agenda | Agenda Item | Description | Time | Person Responsible | |------------|-------------|------|-----------------| | 1 | Review last meeting | 10 min | Chairperson | | 2 | Project Updates | 15 min | Team Lead |
Minutes of Meeting Definition: Written record of discussion, decisions, and action points. Key Elements: Meeting title, Date, Time, Venue, Attendees, Discussion Points, Decisions, Action Items with deadlines
Circulars Definition: Written communication to a large group. Purpose: Announce events, policies, or information. Key Elements: Heading, Reference No., Date, Subject, Content, Signature/Authority
Notices Definition: Public/formal announcement for information or action. Purpose: Notify members about events, meetings, deadlines. Key Elements: Heading, Date, Subject (optional), Content, Signature/Authority