business letter

types of business letter

1. Business letter

2. What is business letter A business letter is usually a letter from one company to another, or between such organizations and their customers, clients and other external parties. The overall style of letter depends on the relationship between the parties concerned.

3. Type’s of letter Personal—Business Letter A personal-business letter is a letter that is sent from an individual to a person or business/organization. Business Letter A business letter is sent from a business or organization to another or to an individual

4. Type’s of business letter 1) Order Letters Order letters are sent by consumers or businesses to a manufacturer, retailer or wholesaler to order goods or services. These letters must contain specific information such as model number, name of the product, the quantity desired and expected price. Payment is sometimes included with the letter.

5. 2) Adjustment Letters An adjustment letter is normally sent in response to a claim or complaint. If the adjustment is in the customer’s favor, begin the letter with that news. If not, keep your tone factual and let the customer know that you understand the complaint. 3) Complaint Letters The words and tone you choose to use in a letter complaining to a business may be the deciding factor on whether your complaint is satisfied. Be direct but tactful and always use a professional tone if you want the company to listen to you.

6. 4) Letters of Recommendation Prospective employers often ask job applicants for letters of recommendation before they hire them. This type of letter is usually from a previous employer or professor, and it describes the sender’s relationship with and opinion of the job seeker. 5) Letters of Resignation When an employee plans to leave his job, a letter of resignation is usually sent to his immediate manager giving him notice and letting him know when the last day of employment will be. In many cases, the employee also will detail his reason for leaving the company.

7. Advantages 1. Value creation: Through sales and appeal letters an image or value of the firm can be created . 2 . Access: Letter is widely accepted tools for communication. It has easy access to any form of business. 3. Announcement: A letter can act as an announcer. Qualities of a product, introduction of a new product, any offer for the customer can be announced by a letter. 4 . Guide: Another advantage of letter is it can guide the action of the reader. Sometimes company authorities try to guide the activities of the workers through open letter.

8. Disadvantages 1. Costly: In comparison to other form of communication letter is costly. 2. No immediate response: In case of letter there is no immediate feedback. 3. Time consuming: In this modern aera of communication letter is considered as slow moving tool of communication. It takes more time than any other form of communication. 4. Formality: Letters are written by following specific format and tone. Thus there is lot of formalities required in case of a letter.

9. Major Parts of a Letter Letterhead if the letter is from a business. Return Address -the address of the person writing the letter. Dateline -Complete and current date. Letter Address/Inside Address -the address of the person receiving the letter. Salutation -the greeting of the letter. Example: Dear Sir or Madam: Body -the message of the letter. Complimentary Close- the ending of the letter. Example: Sincerely yours, Keyed Name- the authors typed name. Handwritten Signature -the author signs the letter after it has been printed. Typist Initials- initials of the typist.

10. Example Letter 123 Main St Stokes, NC 28574 4/19/2010 [ D S ] School Name 3405 Yankee Hall Road Greenville, NC 27834 [DS] Dear Mr. Jones , [DS] On October 24, 2008 we received great news regarding the . . . . [DS] This is great news because of . . . . [DS] Sincerely, [ D S ] Chris Young [DS] cy Parts of a letter: Return Address Dateline Letter Address/Inside Address Salutation Body (most of paper) Complimentary Close Handwritten Signature Keyed Name Typist Initials GREEN – You change for Project! RED – Spacing – Do not type!

11. Common components of business letter’s

12. Example of block format

13. Example of semi-block format