Business-Process-Re-engineering.pdf file to read

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1. Business Process Re-
engineering

2. Agenda
•Introduction to Business Process Re-engineering
•Integrating BPR and Client / Server Efforts
•Challenges faced on BPR
•Business Process Re-engineering Software
•Introduction and Examples

3. Business Process
•A business process describes a collection of tasks that must be completed
in a specific sequence in order to accomplish an overall goal of an
organization.
•Every business process has an input, which starts the process, as well as an
output, which is an action or the product that results after process is
completed.
•The Three types of business process are: -
•Management Process: -
•The process that governs the operation of a system.
•Typical management process includes corporate governance and strategic management.
•Operation Process: -
•The process that constitutes the core business and creates the primary value.
•Stream typical operation process is purchasing, manufacturing, marketing sales, etc.
•Supporting Process: -
•Supports the core process.
•Eg: Accounting, Recruitment, etc.

4. Re-Engineering
•Systematic starting over and reinventing the way a firm or a business
gets its work done.
•Fundamental rethinking and radical redesign of business process to
achieve dramatic improvements in critical measure of performance
such as cost service and speed.
•In other words it can be defined as the application of technology and
management science to the modification of existing systems,
organizations, process and products in order to make them more
effective and responsive.

5. Business Process Re-Engineering (BPR)
•Also known as business process redesign, business transformation or
business process change management.
•The process or activity of restructuring
•The activity by which an enterprise reexamines its goals and how it
achieves them, followed by a disciplined approach of business process
redesign.
•It is the main way in which an organization become more efficient and
modernizes BPR transforms an organization in ways that directly affect
performance.
•Business Process Re-engineering or BPR is the analysis and redesign of
workflow and processes within and between Organizations
•BPR is the Fundamental rethinking and Radical redesign of Business
Processes to achieve Dramatic improvements in critical measures of
performance such as Cost, Quality, Service and Speed.
•BPR is not Automation, Downsizing, or outsourcing (why?)

6. Continuous Improvement, Process Simplification
& BPR
Assignment.
•List the Differences between Continuous Improvement and BPR
•List the Differences between Process Simplification and BRP

7. Integrating BPR and Client Server
•The successful implementation of re-engineered business process often
relies on the design and development of new system.
•Client-server technology is often selected as the technical solution to BPR.
It is so because of its power, flexibility and ability to be integrated with
other technology.
•Client server system can be easily modified to handle any future changes
that may be made to business processes.
•It makes re-engineered business process by Automating task, enabling
immediate information access and sharing.
•Eliminate repetitive task.
•Providing process monitoring tools
•Facilitating workflow.

8. How to integrate BPR & CS?
•Separate Team:
•Organize two separate teams
•One team focuses on conducting BPR by examining process and streaming
them
•Other team takes those findings and concentrates on developing client-server
system
•Two groups work together to turn over the re-engineering team’s
deliverables to the development team.
•The re-engineering teams discuss and review its findings and requirements
with CS system. It is because their deliverables such as business process maps
on business rules to serve as a functional specification for new system to CS
team.

9. How to integrate BPR & CS?
•One core team:
•Organize single team
•View business process re-engineering and client server as different
component of single project.
•Form a core team of individuals who work on both the business process re-
engineering and CS development
•Specialists are hired (or are brought on board) to perform specific tasks.
•Individuals of the core group actively participate in both re-engineering and
the technical sides of the combined project.
•The major challenge is to bring them together but it is not easy to find
individuals who possess the skill to handle both re-engineering and client-
server development responsibilities.

10. Benefits of One core team
•Fewer Repetitive Activities:
•Individuals working on BPR and CS development encounter many of the same
tasks and face similar issues.
•Established relationships with management and End user:
•The relationships with members from management and end user community
need to be built once and developing and maintaining such relationship takes
time
•Such relation allows for continuity as you progress through the projects life
cycle.
•Questions will be answered faster.

11. Benefits of One core team
•Less time required for turn over:
•Part of the CS system infrastructure can be developed in parallel with BPR
effort.
•Work on CS system can probably start even sooner. It is so some technical
tasks can be started before re-engineering is completed
•The total time required for the process is significantly reduced.
•Fewer question and faster issue resolution.
•There are fewer questions because the same people who re-engineered the
process are aligned in designing the system.
•Many questions can probably be answered immediately.
•Issues can be resolved easily.

12. Concerns of BPR
•I will loose my job due to the re-engineered business process and new
technology
•I will lose control over my work environment.
•I designed the current process and want it to stay.
•I have been doing the same thing for many years and do not want to
change.
•Sharing Information with other will mean that loss of my own importance.
•I am afraid of computers.
•Assignment
•How these concerns can be handled, explain?

13. Challenges in a BPR Exercise
•Identifying Customer Needs & Performance Problems in the
current Processes
•Reassessing the Strategic Goals of the Organization
•Defining the opportunities for Re-engineering
•Managing the BPR initiative
•Controlling Risks
•Maximizing the Benefits
•Managing Organizational Changes
•Implementing the re-engineered Processes

14. Changes occasioned by BPR
•Work Units change from functional departments to process teams
•Jobs change from simple tasks to multi-dimensional work
•People’s roles change from controlled to empowered
•Job preparation changes from training to education
•Measures of Performance & compensation change from activity to results
•Criteria for career advancement change from performance to ability
•Values change from protective to productive
•Organizational Structures change from hierarchical to flat
•Executives change from scorekeepers to leaders

15. Business Process Re-engineering Software
•Software that assists in BPR.
•Provide wide range of fetors ranging from basic flowchart to advance
modeling and process simulation.
•It makes it easy to develop and maintain professional business process
that reflects the Business process is an operational activity.
•Enables simulation which shows how much better a re-engineered
business process is from the original process.
•Eg:
•Process Charter, Vensim, Work Flow analyzer, cosmo, sciforma process, stella,
etc.