Caritor_Oracle System Integrator( Oracle On Prem and Oracle Cloud)

Oracle

1. Corporate HQ :
CaritorSolutionsIndia Pvt Ltd
Greater Bengaluru. India
www.caritorsolutions.com
Australia | US | UAE | North Africa
|Brunei | Japan
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ORACLEAPPLICATIONSANDERPSERVICES
Whether your Oracle environment is in the cloud or on-premises, Caritor
provides the Oracle Applications Implementation and Managed services
you need to reach your business goals. Plan effectively, adopt faster, and
innovate more easily with help from Caritor`s Oracle Application Services.

2. 2
Caritor Company Overview
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Founded in August 2009
Operation Geographies : India, USA , UAE and Australia
CMMi Level 3, ISO Certified 9001:2015 ; ISO 27001 : 2018
Technology Delivery capability : Enterprise Managed Services, Applications developments and Infrastructure Management.
Implementation : Oracle EBS, Fusion Cloud, Oracle CX Cloud.
Migration: Obsolete technologies to Open stack cloud, Opensource DB migration.
Industry Expertise : Banking & Financial ,Manufacturing, Healthcare, e-Commerce & Retail, Telecom services, Transportation & Logistics, Oil and Gas, PSU/Government.
Caritor Team comprises of IT Professionals and Management with two decades of Global work IT experience.
Caritor has experience in setting up IT Offshore Global IT Captive units of some of the world-renowned Top 10 IT majors.
160+ Employees: Oracle On Prem & Cloud, EBS/Siebel ,PeopleSoft ,EPM, BI/Analytics & Big Data and Open source, Mobile applications.
❖Oracle OPN Partner with Extensive Expertise in Oracle ERP, EPM, SCM, HCM, CX, BI & Oracle SaaS/ PaaS/IaaS applications Implementation , Support, Upgrade
and Migration Services.
❖Modern Best Practices Expertise in Project management, ERP/SCM/HCM Implementations and BI/Analytics and Support Services
❖Unique Blend of Oracle Solutions and Services Across each Oracle Platform –On Prem & Cloud, EBS, PeopleSoft, Siebel, EPBCS Multi Language
implementation(English ,French, Arabic and Japanese)
❖200 + Projects (Oracle implementations, Upgrades and migrations, Oracle Fusion Implementations, Oracle Health checks and H/W recommendations, Support
and Enhancements ,E Commerce, Mobile and Custom applications.
❖‘Clients for Life’ –High level of Client Satisfaction and Loyalty –Partnership, Delivery Quality and Execution
❖250+ Clients Across Various Industries –Banking, Transportation, Wholesale Distribution , Tele com, High-Tech Manufacturing, Gen. Bus, Logistics and Retail,
Eng. & Construction and State Governments of India
Caritor Solutions is a 14 Years old Oracle Partner and Oracle System Integrator Specialized in Providing Oracle On Prem and Oracle Cloud Consulting, System
Integration and Software Services Company serving250+customersFortune1000companieshaving presence in Bengaluru. India| Australia | US | UAE | North Africa
|Brunei | Japan

3. ➢Oneamong100forMobileApplicationsdevelopmentCompanyin2012bySilicon
ValleyPublicationsIndia
➢FastestGrowingbrandforApplicationServicesinIndiain2015byBloombergIndia.
➢Service Excellence Award by Karnataka State Housing department in 2012
➢OneofourproductwonIndian-NationalAward-Bronzein2012.
Global Recognitions
➢BestITServiceproviderbyTESCOBengaluru&TescoPLC,UKin2011
➢Client GlobalSuccessStorywithOracleCorp,USA ,in2018.
1
st
Global“Arabic “ OracleCloudimplementation(OracleServiceCloud)went
Live-Aman BankforCommerce&InvestmentLtd, Libya
https://www.oracle.com/customers/aman-bank-1-service-cloud.html
© 2022 Caritor. All Rights Reserved.
3
© 2022 Caritor. All Rights Reserved.
Awards

4. © 2022 Caritor. All Rights Reserved.
Customer -Centric Appreciation from Oracle EMEA Delivery
4

5. © 2022 Caritor. All Rights Reserved.
OUR Strategic Alliances / Partners
5

6. 6
IT , General
Business
Logistics
Oil & Gas
Aerospace BFSI
eCommerce
&
Sporting
Goods
Manufacturing
Government
Health Services
© 2022 Caritor. All Rights Reserved.
Domain Strength
6

7. © 2022 Caritor. All Rights Reserved.
Caritor`s Oracle Portfolio
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8. Caritor`s Oracle Solution and Offerings
Managed Services
ERP Solutions
Technology Solutions and
Integration
Testing Solutions
T
r
ad
itiona
l
Soluti
o
ns
Digi
t
a
l
Soluti
o
ns
Cloud Solutions
IT Consulting,
Annual Maintenance
Shared Services
Application Development
& Management
Content and
Collaboration
Transition Services
Cloud Platforms Integration Services Frameworks
Database
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Managed Services
Legacy Application
Support
Project Management
Software as a
Service
Platform as a
Service
Managed Infrastructure
Services
Native / Hybrid Apps
Predictive Analytics BI Big Data DevOps
Process Accelerators
and Tools
Technology Solutions Domain Solutions
Big Data and Analytics and
Application Modernization
Clod Services, DevOps and
Automation
Integrations
Open Systems
Oracle - OATS
Data Center
Services
End User
Services
Technical and
Maintenance Services
Network Communication &
H/W Servers and Storage
Infrastructure Service`s
Service Desk
Technology Solutions
and Integrations
Oracle
On Premise
Business
Intelligence
Oracle ERP Implementation
Solutions
Customer
Experience
Middleware &Integration &
Migration
Testing Solutions
TestingManual,Automa
tion,Performance)
Oracle Cloud
Open-
Source ERP
© 2022 Caritor. All Rights Reserved.
Staff Augmentation Service`s and Professional Training Service`s
Business and Application Services (BAS)
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9. Solution
Architecture
Application
Maintenance
Outsourcing
•Technology consulting
•Architecture planning
•Prototyping
•Solution modeling
Implementation
Services
Custom
Development
•24x7 Production
Support
•Bug fixing
•Performance
monitoring
•Helpdesk support
•Database tuning
Upgrade
Services
Project
Management
Range of
Services
•Business Consulting
•Technical Consulting
•Full life cycle implementation
•Post implementation support
•Design
•Configuration
•Coding
•Testing
•Implementation
•Project Scheduling & Tracking
•Configuration Management
•Change Management
•Quality Management
•Risk Management
•Upgrade support for all versions
•Custom map design
•Data migration
•Post upgrade support
A comprehensive range of services delivered through flexible delivery options
© 2022 Caritor. All Rights Reserved.
Caritor`s - Oracle Practice Overview
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10. Our integration experience enables
clients to leverage other best of
breed Oracle solutions, Cloud
ERP and third-party applications
so that clients have a
comprehensive, fully integrated
and modern enterprise.
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0
Oracle ERP Services Portfolio
THECaritorADVANTAGE:Caritorcombineshigh-levelindustryexpertise
withcompletecontinuity.Ourconsultantshaveanaverageof10+years
experienceinyourindustries,theyknowtheuniqueissuesyoufaceand,
withnear-zeroturnover,theybringconsistencyofresourcestoevery
project.
CaritoroneoftheleadingOraclepartnertoprovidefullarrayof
OracleConsultingservices.Wehavemultiplespecializations,
including
•Financials
•HumanCapitalManagement(HRMS/HCM)
•SupplyChainManagementandManufacturing
•CommerceCloud
Wearepreferredpartnerforend-to-endimplementationof
OracleEBS,wecustomizetheERP,accordingtotheindustry
requirementandmaintainit.
OUREXPERTISE:OurconsultantscombinetheverybestinOracle
wisdomwithhands-on,deepindustryknowledgetokeepyourglobal
businessmovingforward.AndwhenitcomestoimplementingOracleE-
BusinessSuite(EBS),weunderstandthatonesizedoesn’tfillall—wecan
createascalablesolutionthatbestfitsyourneeds
SOLVINGYOURBIGGESTCHALLENGES
WeknowhowtoimplementEBSinawaythatmaximizesyourinvestment.ByintegratingCloudERPandvaluechainplanning,wecancreateaholistic
solutionthatsolvesyourbiggestbusinesschallenges.Andthroughourchangemanagementmethodology,weknowhowtoshiftyourbusiness
processestoalignwithmoduleswithinEBS.Caritorknowsthebestwaytosolveyourtoughestbusinesschallengesandprovides:
•Field mobility
•Real time project performance
•Managing complex contracts and performance
•Competitive analysis & attracting new customers
•Union payrolls, prevailing wage
•Equipment telematics, preventative maintenance, and cost
analysis
•Margin optimization
•Project management
•Vendor collaboration
•Aligning costs with contract revenue
•Designing training programs
•Adhering to government and industry regulations
1
0
© 2022 Caritor. All Rights Reserved.
Caritorofferscomprehensiveupgrade,implementationandintegration
servicesforEBScustomers.Fromasimpletechnicalupgradetoa
morecomplexmulti-phasedupgrade,orare-implementation,our
serviceofferingsforEBSareend-to-endandenablecustomersto
managethecomplexitiesofglobalbusinessenvironmentsnomatterif
theorganizationissmall,medium,orlargeinsize
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11. 1
1
Oracle ERP Services Portfolio
Consulting And Advisory
SERVICES
Caritor`sOracleadvisoryOfferings:
•Productassessmentservices
•Solutionroadmapandstrategyplanning
•Gapanalysis,implementationimprovementassessment
•Versionmigrationassessment
•Implementationassessmentandproductassessment
•ManagedSupport
Caritor`sOracleConsultingOfferings:
•FullLifeCycleImplementations
•GlobalRoll-Outs
•Add-OnModules
•Upgrades/ Maintenance
•ImplementationHealthChecks
•ChangeManagement
•TrainingandStaffAugmentation
IMPLEMENTATION &
Rollout
SERVICES
WeoffercompletelifecycleofOraclee-BusinessSuiteimplementationservicesto
ourcustomersacrossdiverseindustrieswitharoadmapandreviewable
milestones.Ourimplementationserviceofferingisbuiltonthestrengthsofdeep
subjectmatterexpertise,strongbusinessprocessknowledge,richtoolkits/
templatesforrisk-freedeploymentandprovenprogram&changemanagement
expertise.
Ourimplementationserviceofferingincludes:
•Pre-implementation assessment & ERP due diligence
•Core implementation and roll outs
•Re-Implementations, consolidations
•Third party product integration, mobile solutions, etc
•Business Process Re-engineering
•Data conversion relevant data will be identified, extracted, cleansed and
migrated to the new environment
•DBA support during installation
•Customization of the applications, forms, reports, etc.
© 2022 Caritor. All Rights Reserved.
CaritorSolutions,oneoftheleadingOraclepartnertoprovideOracleEBS
services.Wearepreferredpartnerforend-to-endimplementationofOracle
EBS,wecustomizetheERP,accordingtotheindustryrequirementand
maintainit.Wenotonlyprovideend-to-endsolution,butalsoofferother
serviceslike:
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12. 1
2
Oracle ERP Services Portfolio
Health Check
&
License
Optimizations
SERVICES
AfterimplementingOracleEBSchecksarerequired,whetheritisusedtothe
fullest.Caritor`sHealthCheckupserviceshelpstomeasurehoweffectivelyclient
isutilizingtheOraclee-BusinessSuite.Theremightbeseveralreasonswhyitmay
beunder-utilizedbytheorganization,andwehelptofindoutthereasonwhyithas
notbeenutilizedtothefullest.
UPGRADE
&
MIGRATION
SERVICES
Upgradeservicesprovidethefunctional,technicalandprojectmanagement
expertiserequiredtoupgradeOracleE-BusinessSuite,followedbyongoing
maintenanceandsupport.Thefollowingservicesareofferedaspartof
MigrationandUpgradeservices:
•Validation of Solution Design
•Best practices/design methods
•Checklist reviews for the performance parameters
•Monitoring and control mechanism on the data growth
•Tracking new feature list
•Checklist to follow Oracle recommended features, standards,
suitability and architecture
•Check performance and coding standards
•Code validation for optimization
•Applying the learning on case-to-case basis
•Reusing the Knowledge base
© 2022 Caritor. All Rights Reserved.
•Gap analysis –matching new Oracle Applications features with new and
imminent requirements
•Analysis of existing customization
•Developing and Re-engineering customizations
•User training for new features
•Regression Testing
•New release Implementation
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13. 1
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Oracle ERP Services Portfolio
Managed /Support
SERVICES
Caritor’ssupportservicesforOraclee-BusinessSuite,focusesonreducing
theTotalCostofOwnership(TCO)throughauniquecombinationofdomain
expertise,technologyknowledgeandglobaldeliverycapabilities.Our
offeringofSupportservicesincludes:
•Post-implementation support
•24 X 7 Oracle EBS or Data Base Support
•Major and Minor enhancements
•Issue resolution and knowledge management
•Multi language and global support
•Database administration support
•Remote Oracle Applications monitoring and maintenance
Performance Tuning
CaritorofferservicesforalreadyimplementedOracleEBSwherethe
performanceofapplicationistooslowandusersinorganizationsarenot
satisfiedwithEBS.Weareperformancetuningserviceswhichhelptoincrease
theresponse.Followingaretheserviceswhicharetunedforincreasing
performance:
•Tuning the Application Tier
•Forms & Reports tracing and tuning & Concurrent Manager
tracing and tuning
•PL/SQL Profiler
•Apache JServ/OC4J optimization and configuration
•Debug Java memory and connection leaks
•OA Framework tracing
•Tuning Database Tier
•Automatic Workload Repository (AWR) data
interpretation
•Applications Tablespace Migration Utility
•DB upgrades from a performance perspective
© 2022 Caritor. All Rights Reserved.
Infrastructure
Management
SERVICES
CaritoroffersITinfrastructureconsultancy,design,implementationandremote
support,providingacomprehensiveconsulting-to-sustenanceservicemodel.
BasedinIndia,Caritordrawsonmorethan10+yearsofexperienceand10+
customerengagementstoensureenterprisesgetthebestfromtheirIT
infrastructure.
CONSULTING SERVICES
•Enterprise architecture
•Process
•DR/BCP
•Cloud
•Infrastructure Audit
SUSTENANCESERVICES
•Service Desk/Help Desk
•Server and database
•Backup and restoration
•Applications and storage
•Mail and messaging
•Network and security
•Cloud infrastructure
•Enterprise Management System
Fixed cost engagement
•Managed services
•Point solutions
•Dedicated model
•Shared service model
Output / Catalog-based delivery
•Offshore /Remote infrastructure
management services(RIMS)
•Complete onsite presence
•Hybridmodel
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14. 1
4
Oracle ERP Services Portfolio
Database
and
Support SERVICES
IT Staff Augmentation
(Contract or C2H)
and
Training
SERVICES
© 2022 Caritor. All Rights Reserved.
Workforce Solutions
✓IT Staff Augmentation
✓Campus Hiring Solutions
✓Boot Camps /Hire, Train & Deploy
✓Leadership Hiring
✓Contract to Hire (C2H)
✓Borderless Talent Solutions
CaritorSolutionsprovidesconsistentlygoodqualitytemporarystaffingsolutions
thatofferyoutheabilitytobuildyourstaffstrengthwithoutengrossingthemfull
time,assistoverloadedemployeesduringunfavorabletimes,andkeepprojects
moving.WeareoneoftheleadingemployeeengagingservicesinBangalore
offeringadeicatedservice,cost-effective,andefficientHumanResource
Managementservicestoorganizations.Whenyouhireusasyourtemporary
staffingagency,wewouldworkjustlikeyourcompany'sownTalentacquisition
andHRDepartment.CaritorCurrently near 500+ Engineers deputed on different
client projects and Near10staffinTalentacquisitionteam
Professional Training Services
CARITORbelievesinoptimalalignment
ofBusinesswithITthatwillhelp
client’sorganizationin
▪Increase in Productivity
▪Improved Operational efficiencies
▪Increased Financial savings
▪Improved quality of services
Caritor`s Oracle On Prem and Oracle Cloud Training Services.
✓CaritorITserviceshasaSpecialistOracledivisionthathaveassistedmultinationals
andglobalSystemIntegratorstotraintheirworkforceonvariousOracleFunctionaland
TechnicalskillsanddeployedonProjectwordwide
✓Standard/CustomizedFunctionalsorTechnicalTrainingtoITProfessional's,Functional
Consultants,EndUserandManagementTraining
✓CONSULTING SERVICES
✓IMPLEMENTATIONSERVICES
✓MANAGED SERVICES
✓Oracle E-BUSINESS SUITE Application SERVICES and Oracle
DBA SERVICES
WeprovidequickresponseDBAANDOracleE-BizapplicationServicesandcan
handleseveralprojectsrequestedinparallelorsequentially.Resource
assignmentswillbetailoredtosuityourcompany'suniqueneeds,milestones
andexpectationsbeitafewweeksormonths.
Key Points
✓24/7/365 Oracle EBS ,DB Support service coverage for always-available, high-
performing systems
✓Choose from planning, implementation and ongoing managed support services
✓Flexible engagements: Mix and match the services you need month after month
✓Services available around the world through remote geo-distribution
✓Cost-effective, high return alternative to hiring internally
✓Cost benefits associated with utilizing offshore and nearshore resources
✓Integrates with Caritor Services Oracle consulting services
✓Caritor`s Oracle team that includes Oracle Certified Masters, Professionals, Experts.
✓Post-implementation support
✓Major and Minor enhancements
✓Issue resolution and knowledge management
✓Multi language and global support
✓Database administration support
✓Remote Oracle Applications monitoring and maintenance
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15. 1
5
Custom Application Development Services
Custom Application
Development
SERVICES
Caritor’sApplicationsDevelopmentServicescombinationofdomainexpertise,technicalexpertisecantered on Oracle®, Microsoft®, Java/Open Source and
Mobile applicationsandglobaldeliverycapabilitiesOurofferingincludes:
© 2022 Caritor. All Rights Reserved.
WeatCaritorCANhelpfleshingoutyourideatoactuallybuildaminimalviableproductusingrapidestprototyping
techniquethatexplainsthemechanismsandmodelofyourideaandletpotentialusershaveagoatit.
Whetheryouarebusinessleadertryingtocutdownoperationalinefficienciesthroughautomationoranindividual
withakillerappideathatcangeneratebajillionbucks,ourexpertiseintheambitofapplicationdevelopment,system
design,systemsintegration,andtechnologysolutionscanhelpyougettothefinishlinewithminimalbudgetand
maximumvalue.
•Application assessment
•Custom application development
•Legacy application modernization
•Application migration
•Enterprise application integration
•EDI/B2B services
•Mobile application development
•Web/portal/content management
systems development
✓Backend
✓Frontend
✓Mobile
✓Databases
✓Cloud Platforms
Technologies that we useOur Capabilities Include:
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16. 1
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Caritor –Engagement Model-Onsite/Offshore
Key Benefits of Engagements
•Strategic Consulting
•Technology Consulting
•Application Development & Support
•Production Support (24/7)
Key Benefits of Hybrid Model
•Low costs
•Dedicated team
•Perfect outcomes. .
•No hidden prices and Round-the-clock support.
On Site Model
Offshore model is the most cost-effective model,
where client get cost and quality advantage.
Offshore Model
Hybrid model provides best of both the
worlds, cost effective yet direct presence
at client's premises.
Hybrid Model
Hybrid model provides best of both the worlds,
cost effective yet direct presence at client's
premises.
Project
Collaboration
Partner
Shared
FTE
Resource
based
© 2022 Caritor. All Rights Reserved.
16

17. AtCaritor,weunderstandthatdedicated,ongoingsupportisessentialtohelping
youmaximizeyourinvestmentinourbenefitadministrationsolutions.Our
TechnicalSupportteamrepresentsanextensivebackgroundinthesoftwareand
benefitsadministrationfields.
Oracle Enterprise Support Services
Oracle Product line Service Offerings:
✓Oracle eBusiness Support Services
✓Siebel Support Service
✓Hyperion Support Services
✓Database Administration
✓Fusion Middleware Administration
✓OBIEE Support Service
✓Staff and Skill Augmentation Services
Yourbusinessandyourcustomerscannotbeputonhold.Shouldyoufacea
mission-criticalchallenge,ourconsultantscanaccessyoursystemremotely,
assistonlineandperformdiagnostics.Withahighlevelofcommitmenttoprovide
qualitysupportandmeticulousattentiontoallclientissuesregardlessofcompany
size.ourteamhasareputationforconsistentlygoingtheextramiletoserveour
customers.
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18. OurRemoteDBAservicesleadtheindustryindatabaseadministrationand24×7support
forOracle,SQLServer,MySQL
Oracle DBA Services
Cross-Platform Remote DBA Support
We support Database applications across all major platforms:
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Caritor`sOracleDBAServices–OvercomingDatabaseManagement
ChallengesYoucanbeatpeaceasyourcriticaldatabaseisreceiving
thebestpossiblesupportWithCaritor,youareprovidedaDBAteam
thatsupportsdiversetechnicalbackgroundsandcomplexbusiness
environments.
Ourexperiencerepresentseverybusinessindustryandmarket.Our
experiencerepresentsmosttechnologiesanddatabasedomains.From
SMBs,Govt,PSUtoFortune1000firms,Caritorserviceshaveprovided
therightDBAskillmixtomonitorandmanagefromsmalldatabase
environmentstolargeandcomplexenterprisedatabaseenvironments.
RelyonaservicethatprovidesanexpertteamofDBAswitha
compositeskillmixtosupportanyenterprisedatabasecentric
organization.Weprovide/supportcomplexdatabaseapplications
acrossallmajorplatforms.

19. Our Oracle DBA services are delivered in onsite, remote, or in a hosted, managed environment. Services include:
Key Oracle DBA Services
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Senior Database
Consulting Services
Remote Database
Managed Services
System
Administration
Services
Customized Software
Development
On-Demand
Emergency
Administration
Services
Oracle Real
Application Clusters
Implementations
Improved application
performance,
scalability, and end-
user experience
Oracle Database
Upgrades and
Migrations
Remote DBA support
Database monitoring
– 24/7 proactive
monitoring to
minimize outages
Database Hosting
Services
Oracle Partner &
Authorized Reseller
24x7 Support from
DBA Experts
Onshore
/Offshore DBA
Solutions
Dedicated DBA
Resources
Customized SLAs

20. Caritor provides comprehensive, 24×7 remote DBA support
20
Service Basic Silver Gold Diamond
Support hours
9 AM–5 PM
Mon-Fri
8 AM–6 PM
Mon-Fri 24 x 7 24 x 7
•Application and Database Support & maintenance
•Command Center for immediate response
•On site support for projects (with additional charges)
•Service as per ITIL, SAS70 & ISO9001 standards
•Comprehensive initial health check exercise
•Full Access to manage your system yourself
•Dedicated account manager
•Service levels guaranteed by SLA
•Full daily health check
•Test, dev and standby db support included
•Daily hot backup
•Out-of-hours scheduled maintenance
•Monthly management report
•Out-of-hours production issue call-out
•Unlimited Upgrades & patching
•Fortnightly Instance Clone
•Proactive Oracle CPU & Security Patching
•Customized setup & configuration
•Product migration support & consulting
Minimum contract period3 Months 3 Months 1 Month 1 Month
Included anytime extra Application Administration man hours
(Can be utilized for Patching, Bounce, Config setup, etc)
5 Hours 30 Hours 100 HoursUnlimited
Support Packages:

21. AtCaritor,weunderstandthatdedicated,ongoingsupportisessentialtohelping
youmaximizeyourinvestmentinourbenefitadministrationsolutions.Our
TechnicalSupportteamrepresentsanextensivebackgroundinthesoftwareand
benefitsadministrationfields.Yourbusinessandyourcustomerscannotbeput
onhold.Shouldyoufaceamission-criticalchallenge,ourconsultantscanaccess
yoursystemremotely,assistonlineandperformdiagnostics.Withahighlevelof
commitmenttoprovidequalitysupportandmeticulousattentiontoallclient
issuesregardlessofcompanysize.ourteamhasareputationforconsistently
goingtheextramiletoserveourcustomers.
Oracle eBusiness Support Services
eBusiness Support Services :
✓Oracle eBusiness Application`s (Financial, SCM, Advance SCM, HRMS/HCM)
Support Services.
✓Remote or on-site Oracle eBusiness application System Administration
services.
✓Cloning, Patching & Upgrade.
✓Backup & Recovery Strategy.
✓Disaster Recovery Planning.
✓Concurrent Manager troubleshooting.
✓Installation of Oracle statistics collection mechanisms and quarterly database
growth summaries.
✓Troubleshooting of form server and report server.
✓Managing Oracle Applications like forms, report servers, concurrent manager,
Web Server.
✓Performance Tuning and pro-active measurements of future planning.
✓Managing Concurrent Managers, Concurrent Processing.
✓Cloning using Adclone, Rapid clone and Autoconfig.
✓Maintenance of Oracle Application Manager.
✓Upgrading Oracle Applications.
✓Oracle E-business Suite Application security maintenance.
Consulting services : We will provide consulting, on-site or remote
Additional Services on the following .
▪Adaptive Maintenance
▪Release Management
▪Knowledge Management
▪Incidence Management
▪Preventive Maintenance
▪Predictive Maintenance
21

22. AtCaritor,weunderstandthatdedicated,ongoingsupportisessentialtohelping
youmaximizeyourinvestmentinourbenefitadministrationsolutions.Our
TechnicalSupportteamrepresentsanextensivebackgroundinthesoftwareand
benefitsadministrationfields.Yourbusinessandyourcustomerscannotbeput
onhold.Shouldyoufaceamission-criticalchallenge,ourconsultantscanaccess
yoursystemremotely,assistonlineandperformdiagnostics.Withahighlevelof
commitmenttoprovidequalitysupportandmeticulousattentiontoallclient
issuesregardlessofcompanysize.ourteamhasareputationforconsistently
goingtheextramiletoserveourcustomers.
Oracle Siebel Support Services
Siebel Support Services :
✓Remote or on-site Oracle SIEBEL application System Administration services
✓SIEBEL server installation & configuration, Patch management
✓Siebel version upgrade from 7.x to 8.x
✓SRF, Repository migration , DDL synch.
✓Daily health checks including regularly checking status of servers &
components.
✓supporting all planned & unplanned outages
✓Deploying non repository items
✓Set up and support Siebel remote client, extracting local database, creation
of packager , upgrade kits etc
✓Configuring & managing Workflow Management component group.
✓Integrating other applications with Siebel. Mainly OBIEE/BIP/Web Methods.
This includes configuring symbolic urls, WSDL imports/exports etc.
✓Setting up UCM(Data Hub)
✓Setting up SSO/LDAP authentication
✓Automation of daily migration/monitoring activities by writing shell scripts
or batch jobs
✓Resolving all adhoc issues, if issue is not related to Siebel, then assign it to
correct work-group.
✓Supporting EIM Data Load and issue related to Data Load.
Consulting services : We will provide consulting, on-site or remote
Additional services on the following.
▪Incidence Management
▪Preventive Maintenance
▪Predictive Maintenance
•Adaptive Maintenance
•Release Management
•Knowledge Management
22

23. Organizationsgeneratelargeamountofdatawhichmakesitdifficulttocapture
andanalyseperformanceeffectively.Toovercomethisissue,companiesuse
spreadsheetsorasetofbusinessapplicationsforperformancemanagement.The
OracleHyperionSuiteenablesbusinessestoconvenientlyintegrate,manageand
measuretheirbusinessgoals.TheseEnterprisePerformanceManagement
ApplicationsfunctionusingtheOracleBusinessIntelligenceplatform.Caritoris
well-versedwiththeimplementation,executionandpost-productionsupportof
enterpriseperformancemanagementsolution.Also,yearsofexperiencewith
enterpriseapplicationssuchasOracleE-BusinessSuite,OBIEEandOracle
Hyperion,theITteamatCaritorishighlyproficientinintegratingOracleHyperion
withotherapplicationsinyourcompany.
Oracle Hyperion Support Services
Consulting services :
•Maturity assessment and Fitment
analysis
•Business Case and ROI
•Create Strategic Product Roadmap
•Strategy formulation
•Solution Architecture and
Framework definition
•Health check Assessment
WedeliverOracleHyperionperformance
managementservicesaslistedbelow:
Administration Support :
•Operations Support
•Data Warehouse Administration
•Application administration
•Product Application Maintenance
Upgradeand Migration :
•Application Upgrade
•On Premise to Cloud Roadmap
•Migration readiness Assessment
•ROI & TCO Analysis.
•Manageendoflifeinfrastructureby
upgradingPlatformandApplication.
•Leverageadvantagesofthenew
applicationrelease–bothtechnical
andfunctional.
•Addressallyourconcerns-from
complianceto3rdpartyapp
integration,datatosecurity,budget
tomaintenancecosts.
•ProvideTechnicalandFunctional
Assessment Report and
recommendations.
Correct, Adapt & Prevent :
Correct:
•Bug Fixes
•Troubleshooting
•Incident/Problem Management
•Root Cause Analysis
Prevent:
•Performance Tuning
•Regular Patching
•Health Check
•Pre-emptive Resource Allocation
Adapt:
•Understand Business requirement
•Update System Design
•Showcase new features
•Release the changes
23
Oracle EPM On - premise Oracle EPM Cloud
✓Implementation Services : • Analysis • Architecture • Design • Develop
• Test • Deploy

24. FusionMiddlewareisasetofsoftwareproductsdevelopedbyOracleCorporation.
Theproductsincludesoftwareforbusinessintelligence,contentmanagement,
integrationservicesanddevelopertools.
TheOracleFusionMiddleware(OFM)usesBPEL,SOAP,XMLandJMSstandards.
BusinessesuseOFMforvariousreasons,purposesandobjectiveslikebusiness
intelligencereportcreation.Itisn’tdifficulttouseOracleservices,butoneneeds
advanceknowledge,experienceandsoftwaretotakeadvantageofOracle
products.Itiswhere,businesseslookatus.
Oracle Fusion Middleware Support Services
•Troubleshooting,LoadBalancing,Clustering,DeployingApplications,
PerformanceTuningandMaintenance
•Create,configureandtuneweblogicdomains/applicationsforperformance
•Workwithvendorsanddevelopersforapplicationrelatedissues.
•DeploymentandtroubleshootingofJAR,WAR,andEARfilesindomain.
•Codedeployments/promotions,performancemonitoringandperformance
tuning
•Installation/UpgradationofWebLogicserversindev,testandprod
environmentandapplyingpatchandservicepacks
•WebLogicAdministration,MonitoringandTroubleshootingusingAdmin
Console
•Creatingsecurityroles,grouppolicy,userauthentication,adutingand
authorization
•WorkonWebSecuritytools-LDAPServer,SSLCertificatesandclient
authentication.
•NodeManagerConfiguration–remotemanagedserverstartandstop.
•MonitoringWebLogicserverhealthandsecurity.
•ConfigurationofSitescopemonitorsformonitoringtheenvironment
•Monitoringandanalyzingresources,Standardlogs,applicationlogsand
domainlogs
•DevelopingWLSTscriptsandautodeploymentprocess
•PatchupdatesusingBSU,ServicePackUpgradesandVersionUpgrades
Fusion / Weblogic support :
24

25. AtCaritor,weunderstandthatdedicated,ongoingsupportisessentialtohelping
youmaximizeyourinvestmentinourbenefitadministrationsolutions.Our
TechnicalSupportteamrepresentsanextensivebackgroundinthesoftwareand
benefitsadministrationfields.Yourbusinessandyourcustomerscannotbeput
onhold.Shouldyoufaceamission-criticalchallenge,ourconsultantscanaccess
yoursystemremotely,assistonlineandperformdiagnostics.Withahighlevelof
commitmenttoprovidequalitysupportandmeticulousattentiontoallclient
issuesregardlessofcompanysize.ourteamhasareputationforconsistently
goingtheextramiletoserveourcustomers.
Oracle OBIEE Support Services
•Remote OBIEE System Administration
•Installation of OBIEE / OBIA / Informatica / DAC
•BI/Data Warehousing Support and Maintenance
•End-to-end data warehouse support and maintenance
•Reports development as per business request
•ETL Mapping development as per business requirement
•ETL/Reports Tuning
•ETL Schedule / Monitoring
•Enterprise-wide security strategy
•Data monitoring
•Data maintenance routines
•ETL Tool Administration
•BI Tool Administration
•BI Release management
•Informatica and DAC Administration
OBIEE Support Services:
Additional services :
•Incidence Management
•Preventive Maintenance
•Predictive Maintenance
•Adaptive Maintenance
•Release Management
•Knowledge Management
25

26. Our Support Approach?
2
6
© 2022 Caritor. All Rights Reserved.
Theproposedsupportmodelisrepresentedbelow.Thediagramismoreorlessself-
explanatory.

27. Why Choose Caritor`s Staff & Skill Augmentation Services?
27
CaritorCoreTeamwhohas20+yearsofexperienceinITStaffAugmentation
servicesinOracleERPandITBilingual work force.
✓ Caritor team has Hands on Experience in Providing IT Staffing Services for
top 100 IT Global Captive Units at India
✓ Caritor Team has 2 Decades of experience in Campus to Corporate
transition services
LessTurnaroundTime
Withourbest-in-classexperienceintheindustry,weexpertiseinkeepingthe
turnaroundtimelow.Wearethebestingettingtopandqualityprofessionalsin
thequickestpossibletime.
StrongIndustryMappedDatabase
WehavestrongIndustrydatabasemappedwithglobalrecruiters'network.We
catertoallthegeographiesanddiverseindustriesandbusinesseswithefficiency
andprecision.
HireQualityResources
Whenyouchooseusforyourrecruitmentneeds,youcanbenefitfromassociating
withaprofessionalrecruitmentagency.Wehaveextensivenetworkingwithin
variousindustries.Someofthebestbrainsintheexecutivesearch.
Specialized in Consulting
Our talent search processes are highly detailed and backed by strong research
capabilities. We specialize in hiring the best talents across industries. Our
experience and expertise in providing consultancy has helped many complex
project achieve success.
Work Closely as Extended Arm
We work closely with our clients, throughout the entire recruitment process. We
are just a call away whenever you need our inputs and suggestions to enhance
selection process. We are a kind of extension of your HR team.
In-depth Screening
We have a detailed and extensive screening process to get the best talent. Our
customized solutions to our clients is the key differentiator in the industry. We
work with a well-defined process to match the right talent.
➢Avoid the risk of bad hire, Find the right fit with the right employee
➢Flexibility in going beyond the skillset
➢Minimize pressure of hiring timelines and Scaling up with ease
➢Minimize administrative burden
➢Candidate's skills and work habits can be evaluated before hiring them
Get best-in-class IT expertise and resources

28. Staff & Skill Augmentation Services
28
Get best-in-class IT expertise and resources
Nearshore outsourcing
Globalization and expansion of businesses to new geographies has necessitated outsourcing of key
business processes. To combat challenges like cultural differences, time zones and diversity, offshore
centres are being established. Our vast global recruiter network helps in managing these challenges
and meet the client’s requirement with efficiency.
Recruitment Process Outsourcing (RPO Services)
Staffing process needs to match the diverse work environment and culture with expansion of
business in geographies. They need to tap the talent local to the geography to meet the cultural and
legal requirements. Our Recruitment Process Outsourcing (RPO) caters to these local requirements
exclusively.
Staff augmentation
Ramping up staff for Project on a need basis or dealing with changing
environment, we find the best professionals and skilled workforce to work with
these ever-changing business dynamics. Our solutions are cost effective and
efficient.
Contract to Hire (C2H) Solutions
Arelativelynewstrategythatbenefitsorganizationsbyhelpingthemassessan
employeebeforemakinglong-termcommitments.Ourteamofstaffingexperts
gougethetalentpoolandfindthemostreliableandskilledcandidatesforroles
thataredifficulttofill.Wehelpyoueasethecashflowpressureandletyoufocus
onthingsthatrequireyourinvaluabletime.

29. 29© 2022 Caritor. All Rights Reserved.
Expertise IT offerscost-effective, scalable solutionsand flexible delivery modelstailored to your
specific objectivesand organizational style. You get the degree of control you want and the expertise
you need to keep your business agile and initiatives on track. We lead in the creation and delivery of
innovative workforce solutions and services that enable our clients to win in the changing world of
work.
Our Campus Readiness Program
Expertise IT is committed to fulfill and match the fresher / campus hiring needs of corporate India .
Through this program , Expertise IT will help our country’s young talent adapt to the corporate
environment and improve employability skills. This will help in building a vast “skill ready” talent pool
both for the country and corporate India.
While other IT giants are also hiring, Expertise IT attracts talent through:
Detailed interview process that communicates company culture and benefits to the interviewee
Evaluating potential and trainability rather than past experienceto ensure we hire those that are
passionate, fit culturally with your company, and have a deep knowledge of their fieldOffering
informal professional development classes to ensure highly effective entry-level recruitment methods
Employee Benefits of Graduate Hiring through Expertise IT
▪Full time permanent employment
▪Competitive Salary range
▪Increased Employability
▪Effective evaluation system
▪Training opportunities
▪Option of Payroll Conversion
▪Better branding
Expertise IT provides excellent training opportunities for its employees to take control of their career.
Our Training and Development Center provides:
•Access to an extensive range of online courses covering computer, business, leadership, and technical skills
sought after in today’s market
•A convenient way for anyone to update and increase their skills online –24 hours a day, every day of the year
•Free training and development for all ManpowerGroup associates, consultants, and employees
•At Expertise IT, we ensure low attrition rates.
Campus Hiring /Hire, Train & Deploy (Boot Camp) Solutions

30. 3
0
Caritor Differentiators
1
4
Continuity
6
5
3
2
Our Commitment
CompetencyGovernance
Structure
Technology
Depth
Service
Delivery
Excellence
Oracle
Strategic
Partner
✓Knowledge & resource retention
✓Investment in knowledge platform across the verticals
✓Dedicated Centers of Excellence, Point solutions
✓‘Accelerator’ Tools & ‘Reusable’ components
✓Process Automations
✓Reusable source codes and report packs
✓lessons learnt from assignments
✓Engagements across Verticals, Implementations and Enhancements (E2E) & rollouts
✓Vast experience and expertise
✓Trainings on new releases and technology
✓Technical and Product support from Oracle
✓Training on new products from Oracle University
✓Three-tiered participative governance structure
✓Built-in review mechanismat every level
© 2022 Caritor. All Rights Reserved.
30

31. Develop Delivery Accelerators
•Templates, accelerators and re-usable tools based on
project learning & understanding of customer needs
•Kits & Templates for Product-to-Product Migration
Alliance Partners
•Develop Partnerships & Point Solutions with
Alliance Partners
•Continuously scan market for new technology
applications relevant to competency
Competency Development
•Drive competency development and Training in the team,
in both technical and functional areas, specific to
industry and customer requirements
•New technology, skill competency building
Proactive Expertise Building
•Drive vertical solution development
•Build expertise in new
Knowledge Management
•Best practices repository development,
capture experience, develop white papers
and other documents
Methodologies & Frameworks
•Continuous improvement of Nehan Caritor’s
frameworks for implementation, upgrades,
rollouts, support and maintenance, instance
consolidation
© 2022 Caritor. All Rights Reserved.
Caritor Center of Excellence (COE)
31

32. Our Organizational Traits
Right sized, Management Attention, Consultative Approach, Flexible to the Customer Requirements, Result-oriented
Our Core Competency
Experience in managing multiyear multi-technology engagements and currently manage
mission-critical applications offshore for over 10+ clients
Our Key Differentiators
Integrated Technology Outsourcing Solutions mature Global Delivery Model
Our Robust backbone
World-class Infrastructure with Quality Assurance certificates
Our Best Practices
Knowledge Transfer & Responsibility Transfer Methodologies, Track Record of Excellence in Service Delivery
© 2022 Caritor. All Rights Reserved.
Our DNA to Your Success
32

33. Clients Snapshot
33© 2022 Caritor. All Rights Reserved.

34. © 2022 Caritor. All Rights Reserved.
Ministry of Planning (MOP)
34
Overseas Clientele Snapshot

35. Govt/PSU Clientele Snapshot
© 2022 Caritor. All Rights Reserved.
35

36. Worldwide Presence
© 2022 Caritor. All Rights Reserved.
36
UnitedStatesof
America(USA)
,Arizona
INDIA(CORPORATE
OFFICE)
#Bengaluru. India
UAE,
Dubai
Brunei,
Darussalam
Japan,
Tokyo
AUSTRALIA,
Adelaide
Meet Caritor – Your Reliable Oracle Consulting Partner!
Name: Mr.Sreenivasulu.K(SK)
Title:GeneralManger–Sales&Account Management
Email:[email protected]
Mobile/What`sAppNo:[phone] (or) [phone]
LinkedIn: http://in.linkedin.com/in/sreenivasuluk
Location: Bengaluru, KAIN