CBD Belgium 2025 - The adventures of a Microsoft 365 Platform Owner.pptx

CDB 2025

1. The adventures of a Microsoft 365 Platform Owner Jasper Oosterveld

2. My goal for today

3. The assignment

4. First Rubicon assignment

5. Key responsibilities 01 STAKEHOLDER POINT OF CONTACT 2 MANAGE BACKLOG 3 SUPPORT & INSPIRE 4 DELIVER YEARLY ROADMAP

6. Sorry, not sorry ;-)

7. That said ;-)

8. Change Management

9. I am the M365 PO! Can I be global admin?

10. Can I tick this box without impact on production without creating a ticket in ServiceNow?

11. I need the Microsoft Purview Chrome Plugin, just for my laptop!

12. I want to use a provisioning solution!

13. Can I?

14. Microsoft 365 Team

15. Challenges 01 TEAM MOTIVATION & CONFIDENCE 2 DEVOPS CONTENT & STRUCTURE 3 ORGANIZATIONAL STRUCTURE 4 “ MANAGEMENT” ROLE

16. Restore confidence and fun

17. Knowledge transfer

18. Annual plan 2024 & 2025 01 VISION & GOALS 3 FOCUS AREAS 2 SCOPE 4 KNOWLEDGE MATRIX

19. Create a Microsoft 365 Roadmap

20. Roadmap & DevOps EPIC FEATURE USER STORY TASK Microsoft 365 Copilot Pilot with 100 employees Create a community in MS Teams Apply the Microsoft site template for communities

21. Lessons learned 01 INDIVIDUAL STRENGHTS & SKILLS 2 FACILITATOR AGENT 3 TAKE YOUR TIME

22. Governance

23. Steps Read up! Analyze Propose

24. Challenges 01 SELF-SERVICE SITE CREATION 2 INACTIVE SITES & TEAMS 3 OUT-OF-THE-BOX LIMITATIONS 4 TENANT STORAGE

25. What do we need for implementing a provision solution?

26. Never mind…

27. Step 1: Find inactive sites & teams (1)

28. Step 1: Find inactive sites & teams (2)

29. Step 1: Find inactive sites & teams (3)

30. Step 2: Find ownerless sites & teams (1)

31. Step 2: Find ownerless sites & teams (2)

32. Step 3: Find ownerless sites & teams with nonhuman owner

33. Manage ownerless groups

34. Enable expiration policy (1)

35. Enable expiration policy (2)

36. Employee awareness

37. Steering committee 01 RISK, SECURITY & ARCHITECTURE 2 BI-WEEKLY MEETINGS 3 CHANGES & IMPACT M365 4 TEAMS PREMIUM FOR MEETINGS

38. Manage tenant storage with centralized versioning

39. Lessons learned 2 OUT-OF-THE-NOT-BOX 01 SMALL STEPS 3 TEAM RESPONSIBILITY

40. Data Security

41. Seek and thou shall find policies

42. Investigation time

43. Defender for Cloud Apps – Cloud Discovery for Shadow AI (1)

44. Defender for Cloud Apps – Cloud Discovery for Shadow AI (2)

45. Defender for Cloud Apps – Cloud Discovery for Shadow AI (3)

46. DSPM for AI (1)

47. Compliance Manager

48. Content Search

49. DLP Monitoring

50. Lessons learned 01 “EXPOSE” CURRENT GAPS 2 PURVIEW ROADMAP SESSIONS 3 PILOT

51. Adoption

52. Microsoft be like

53. Employees be like ;-)

54. A little bit of this ;-)

55. Challenges 1 REACH 9.000 EMPLOYEES 2 OWNERSHIP INTRANET PORTAL 3 TEAM RESPONSIBILITY

56. Adoption Score

57. Organizational Message (1)

58. Message Center (1)

59. Release preferences

60. Microsoft Technology Update Briefing (1)

61. 01 THREE SCENARIOS PER YEAR 2 MICROSOFT TEAMS MEETINGS 3 E-LEARNING TEAM

62. User stories in DevOps Vision & goals Succes criteria Risks & challenges Sponsors & communication User scenarios & audience Training & support

63. Lessons learned 01 DIRECT LINE WITH COMMUNICATION LEAD 2 CONTACT MICROSOFT FOR SUPPORT 3 LEAD BY EXAMPLE

64. Copilot

65. All aboard the hype train

66. Challenges 01 SUCCESFULL & SAFE DEPLOYMENT 2 LICENSE COST 3 DATA SECURITY 4 OFFICE VERSION

67. Pilot: plan of approach Goal & objectives Roles & responsibilities Success criteria Security & Compliance Adoption & change management Scenarios Phases Planning Investment

68. No shame in asking for:

69. Microsoft support 01 FINDING PARTNER 2 TRAINING & WORKSHOPS 3 EMPLOYEE QUESTIONS

70. Lots of free stuff out there!

71. Viva learning