Challenges confronted by Service sectors

Factors responsible for growth of following service sectors

1. ASSIGNMENT 1 & 2 Name : Rinku V. Shah Roll No. : 75 Class : T.Y.B.B.A (Sem-5) Subject : Service Management (SM) Faculty : Mrs. Purvi Shah Given Date : 24/07/20 Submission Date : 05/08/20

2. ASSIGNMENT 1 Take any two service sectors of your choice and study the challenges confronted by those service sectors in india.

3. Challenges confronted by Health Care sectors Not Enough Funds Go to Healthcare Inequality in Urban and Rural Facilities Inadequate Infrastructure No Optimal Insurance Less Emphasis on Preventive Care Delay in Diagnosis of Illnesses No Support for Medical Research Improper Human Resource Management

4. Less Acceptance of Technology Inadequate Patient Interaction Getting Medical Staff to Work in Smaller Cities Restriction on the Age of Doctors Negligence and Error in Judgment Healthcare systems are not able to operate efficiently to serve all because of the lack of education, high population and gender bias. The government does not spend enough on healthcare. It is viewed more as a loss than an investment.

5. Some states in India who have financial constraints do not have a budget for healthcare, and they cut down healthcare expenditure. In India, healthcare is becoming more expensive and practically unaffordable to some strata of society. Absence or the humanpower crisis in healthcare. Low priority of health in population. Healthcare specialists are finding opportunities abroad more lucrative and rewarding, prompting them to leave

6. Challenges confronted by Hospitality sector Economy Influx (Fluctuations in Economy) - When a nation‘s economy is high, business travel generally increases. Hotel‘s occupancy percentage and rack rate increases, which results in higher profit levels. Vice-Versa, the business travel slows when the economy is low which results in decreased occupancy percentage and rack rate. Labour Shortage & Retaining Quality Personnel - Labour shortage is one of the greatest challenges facing the hospitality industry and restaurants.

7. Rising Technological Demand : A customer comparing you to his/her experience in general particularly when it comes to digital interaction and speedy service is one of the major challenge faced by the hospitality industry today. Providing & Maintaining Absolute Cleanliness & Hygiene : The demand for cleanliness should not be a surprise, especially within the hotel industry. In fact, cleanliness and hygiene is ranked as number one priority for choosing and recommending hotels post stay. Sustainability - Sustainability is rapidly climbing the agenda of every organization, driven by people‘s growing interest and concern for the environment.

8. Providing & Maintaining Excellent & Exceptional Guest Service Standards - Every hotel guest expects good customer service but today‘s hoteliers must exceed expectations by being more than just good & there is a need to be excellent. A hotel is judged by the quality of the service delivered. Providing Meaningful & Memorable Personal Experiences - Memories are based on powerful experiences. There is a growing expectation now to always ‘experience’ something. In the hotel industry, design trends, technology and personalization can all help to provide a meaningful experience and drive guest loyalty.

9. Increasing Competition - Hotel industry is an ever blooming business. Travel and tourism is enormously growing every year. Travelers always look for the perfect accommodation. Due to very high demand in accommodation, the competition is also high in this business. Lack of Latest & Sophisticated Marketing Techniques - Due to poor marketing efforts, sales and brand recognition gets affected to very high extent. Difficulties in Managing Energy & Resources - Investing in renewable & eco-friendly resources can help in improving hotel's overall profit margin. Tourists prefer to accommodate themselves at an environmental-friendly hotel room rather than ordinary hotel room.

10. Providing Impeccable Safety & Security - This is one of the major problems in hotel industry. Different types of safety & security challenges are general theft, public violence, terrorism, armed robbery, credit card fraud, cyber crime issues, identity theft, sexual abuse on women, racial discrimination, risk of food poisoning etc. Providing Nutshell Cyber Security & Data Privacy - Cyber security has been a big concern for a number of sectors, ranging from power and utility companies to government organizations.

11. ASSIGNMENT 2 Take any two service sectors of your choice and discuss the factors responsible for the growth of those service sectors.

12. Factors responsible for the growth of Health sector Greater life expectancy (hope) – With increase in the average life of the people, there has been an increase in the service which is related to the field of Health care. Strong Demand – Health care market in India is expected to reach US$ 372 billion by 2022, driven by rising income, better health awareness, lifestyle diseases and increasing access to insuarance . Policy Support - The world’s largest government funded healthcare scheme, Ayushman Bharat was launched on September 23, 2018.

13. Rising Manpower – The number of doctors increased to 1,154,686 in 2018 from 827,006 in 2010. Attractive Opportunities – The Government of India aims to increase healthcare spending to three percent of the Gross Domestic Product (GDP) by 2022. Ability to Buy Online : With smart health insurance portals online, people can: - Browse through hundreds of options and choose the one that best suits them. - Compare various policies easily to get the best deal. - Buy health insurance conveniently, even when on the move.

14. Factors responsible for the growth of Hospitality sector Ever-Expanding Tourism Industry - When we speak about the stupendous growth of the hospitality industry, it is important to mention Travel and Tourism which is the biggest contributor to growth. Customer Insights and Going Online - Online review sites, travel sites, the web presence of hotels and tourism directories along with technological advancements have helped in better understanding of customers. With better customer insights, greater is the satisfaction of the patrons thus helping the overall hospitality industry grow at a rapid pace.

15.  Mobile Devices, Apps, and the Internet - It is thus sane to say that Mobile devices, apps and the Internet have contributed tremendously to the growth of the hospitality industry. Everything is available online that has changed the hospitality industry of today. The highly Versatile and Multi-Talented Workforce -The workforce is now educated, trained and experienced. They are the people with the best ethics and morals and are taking the industry forward. The hospitality industry is dependent on the workforce.

16. Factors influencing the success in the hospitality sector Internal Marketing Value Preposition Customer Relationship Management Innovation Technology Empowered Employees