CLASS 10 EMPLOYBILITY SKILLS: COMMUNICATION SKILLS- PART 1.pptx

HOW COMMUNICATION IS IMPORTANT IN MAKING AND DEVELOPING A SUCCESSFUL CAREER

1. COMMUNICATION SKILLS

2. TYPES OF COMMUNICATION VERBAL NON VERBAL VISUAL

3. COMPONENTS OF VERBAL COMMUNICATION LISTENING LANGUAGE COMPETENCY VOCABULARY GENERAL AWARENESS DOMAIN KNOWLEDGE

4. COMPONENTS OF NON-VERBAL COMMUNICATION BODY LANGUAGE KINESICS : BODY MOVEMENT PROXEMICS: PHYSICAL SPACE HAPTICS: EMOTIONS THROUG TOUCH PARALANGUISTICS: CONSIOUS OR UNCONSIOUS ACTIONS LIKE YAWNING. CHRONEMICS: USE OF TIME CHROMATICS: USE OF COLOURS OLFACTICS: OUR SENSE OF SMELL.

5. KINESICS : BODY MOVEMENT

6. PROXEMICS : PHYSICAL SPACE

7. HAPTICS : EMOTIONS THROUG TOUCH

8. PARALANGUISTICS

9. CHRONEMICS

10. VISUAL COMMUNICATION : ADVANTAGES SUPPPORTS OUR INFORMATION CLARIFIES THE MEANINGS AUDIENCE ATTENTION ADDS VARIETY TO PRESENTATION

11. VISUAL COMMUNICATION : DISADVANTAGES LIMITED SCOPE TOO BEIEF NOT EASY TO UNDERSTAND NOT COST EFFECTIVE PRONE TO MISINTERPRETATION

12. COMMUNICATION CYCLE AND ITS COMPONENTS SENDER : source of information Idea : The information or the idea to be shared. Message : The actual piece of information. Encoding : A common language that can be under stood by the target receiver and can coverts into mutually understandable form. Communication channel : the medium of communication telephone, fax, email. Receiver : the person who receives. Decoding : how to interprets the information. Feedback : response of target.

13. Importance of feedback Completes a communication process Enables us to evaluate the effectiveness of or message Makes communication meaningful Makes the sender of the message know,if he is really making sense to what he has communicating. A basic for measuring the effectiveness of communication End result of an idea. Basic for future planning Paves way for new idea generation.

14. Types of feedback

15. BARRIERS TO EFFECTIVE COMMUNICATION Anything that prevents smooth dissemination or comprehension of a message either at the sender’s end or receivers end is a b arrier to communication.

16. TYPES OF COMMUNICATION BARRIERS INTRA PERSONAL BARRIERS: within your own control, Socio economic and cultural background. Workplace society development. INTER PERSONAL BARRIERS: due to individual own shortcomings, lack of trust, aggressive or disruptive message or lack of credibility. Incorrect medium etc. ENVIRONMENT BASED BARRIERS: noisy or non coductive communication climate, technological glitch.

17. FACTORS CAUSING BARRIERS LACK OF PLANNING LACK OF TRUST AMBIGYITY: difficulty in explaning or understanding. DISTORTIONS: twist or changes in facts or message so they are no longer correct. IMPLIED MEANINGS: messages may not in a straight forward manner. NOISE: illegible handwriting blemished copies of typescripts, poor connection. TIME AND DISTANCE: use of phone along with technology.

18. MEASURES TO OVERCOME BARIERS IN COMMUNICATION NEVER GO UNPREPARED GIVE REQUIRED TIME WORK ON LANGUAGE COMPETENCY AVOID FALSE ASSUMPTIONS DON’T BE OVERCONFIDENT DON’T BE FEARFUL AND DEFENSIVE DON’T BE EGOCENTRIC AVOID JUDGEMENTAL ATTITUDE SHOW RESPECT TOWARDS THE RECEIVER

19. PRINCIPLES OF EFFECTIVE COMMUNICATION 7 Cs OF COMMUNICATION: CLEAR INFORMATION COMPLETE INFORMATION CONCISE MESSAGE CONCRETE AND COHERENT PRESENTATION CORRECTNESS OF FACTS CONSIDERATION OF THE MESSAGE AND THE RECEIVER COURTESY TOWARDS RECEIVER