FOOD & BEVERAGE SERVICE Unit-1 TYPES OF CATERING ESTABLISHMENTS
CLASSIFICATION OF CATERING ESTABLISHMENT Hospitality Industry is basically divided into three major categories. Commercial catering Transport catering Welfare catering RESIDENTIAL NON-RESIDENTIAL RAILWAY CATERING ROADWAYS CATERING CRUISELINE CATERING INDUSTRIAL CATERING WELFARE CATERING INSTITUTION CATERING
PRIME MOTO : Earning Profit Customer Satisfaction Customer satisfaction cannot be given priority over profit as the existence of a commercial establishment is possible provided the company has enough money to sustain itself and its staff. Conversely customer satisfaction cannot be neglected as the backbone of any business is its customer . For retention of customer it is imperative that the customer has to be satisfied and happy with the services. COMMERCIAL CATERING
CLASSIFICATION OF COMMERCIAL CATREING NON RESENDITIAL CATERING ESTABLISHMENT Hotels Motels Resorts Flotels Guest houses Lodges Circuit houses RESENDITIAL CATERING ESTABLISHMENT Restaurant Bar Fast food outlets Discotheque Pastry shops Vendors
SALIENT FEATURES OF HOTELS An establishment providing accommodation, meals, and other services for travellers and tourists . It has the following facilities such as :- Multi Restaurants. Speciality Restaurants. Bars Pubs Casinos Barbeque Restaurant Pool Side Restaurant Lounges Coffee Shops Discoquetheic HOTELS
MOTELS SALIENT FEATURES OF M OTELS A roadside hotel designed primarily for motorists, typically having the rooms arranged in low blocks with parking directly outside. Motel is a combination of hotel and motor developed by Kemmons Wilson – founder of Holiday Inn brand in 1950. This type of accommodation is small Simple structure Located along the national roads. Motel is aimed at those who need an overnight getaway without sophisticated services.
RESORT SALIENT FEATURES OF M OTELS These hotels as destinations may be characterized by :- Distinctive architecture Upscale lodgings Ballrooms Large conference facilities Restaurants Recreation activities such as golf or skiing. They may be located in a variety of settings from major cities to remote locations.
FLOTELS SALIENT FEATURES OF M OTELS The term Floatel, combines the word Float and Hotel and describes a hotel that is floating or above water that is usually permanent, contrary to a cruise ship or boat. Multi-Cuisine Restaurant Speciality Restaurant Bar Life Boats
NON RESENDITIAL CATERING ESTABLISHMENT These are business premises that provide the facility of only food & beverage but no accommodation. The establishments which come under this category are: Restaurant Bar Fast food outlets Discotheque Pastry shops Vendors
RESTAURANT SALIENT FEATURES OF THE RESTAURANT Restaurant is an establishment designed, in whole or in part, to accommodate the consumption of food and/or beverages. Restaurant are classified based of type or types of cuisines. MULTI CUISINE RESTAURANT : These type of restaurants generally provide multiple cuisines. SPECIALITY RESTAURANT : This type of restaurant basically prepare one type of cuisine either it can be regional or can be of any one country. Generally Multi Cuisine restaurant doesn't have any theme. Speciality Restaurant follows a particular type of theme and dress code which sinks well with the décor of the restaurant.
BAR SALIENT FEATURES OF THE RESTAURANT Bar is defined as a counter where goods and services of a specified kind are sold and dispensed. CLASSIFICATION OF BAR ON THE BASIS OF FUNCTION ON THE THEMES ON THE BASIS OF PATRONIZING CLIENTELE ON THE BASIS OF KEY PRODUCT (BEVERAGE) SERVED BASIS OF LOCATION OF BARS ON THE BASIS OF IN-SITU ENTERTAINMENT OFFERED
A fast-food restaurant, also known as a quick-service restaurant (QSR) within the industry, is a specific type of restaurant that serves fast-food cuisine and has minimal table service. FAST FOOD OUTLETS SALIENT FEATURES OF THE RESTAURANT Real-Time, Cloud-Based Inventory Advanced Sales Metrics and Reporting Mobile POS Technology. Customer Relationship Management and Loyalty Programs . Automated Promotions and Discounts. Table Service and Tip Management.
SALIENT FEATURES OF THE RESTAURANT DISCOTHEQUE A discotheque, nightclub, music club or club, is an entertainment venue and bar that usually operates late into the night . VIP areas bouncers to screen prospective club-goers for entry . The busiest nights for a nightclub are Friday and Saturday night . Most clubs or club nights cater to certain music genres, such as house music or hip hop.
RAILWAY CATERING ROADWAYS CATERING CRUISELINE CATERING TRANSPORT CATERING
ROADWAYS CATERING Catering to passengers traveling by surface transport such as buses and private vehicles is called Roadways catering. These eating establishments are normally located around a bus terminus or on highways. They may be either government run restaurants, or privately owned establishments . SALIENT FEATURES OF THE RESTAURANT
RAILWAYS CATERING ESTABLISHMENTS As the rail is the main transport to travel from one place to another and very convenient transport. The catering facility is provided by the rail staff and the food is prepared at the railway station kitchen. SALIENT FEATURES OF THE RESTAURANT Cost of food sometimes included in rail ticket & food cost should be kept in mind within limits . Normally a simple menu is planned which includes dal, vegetables, rice & curd, chapatti’s & salad . Mostly table d’ hotel menu is adopted . Food is cooked and packed in the kitchen at the station and stored in the pantry on the train. Light equipment is used and usually, the disposable item is used and placed in the pantry.
CRUISE LINE CATERING An airline meal or in-flight meal is a meal served to passengers on board a commercial airliner . These meals are prepared by airline catering services . These meals vary widely in quality and quantity across different airline companies and classes of travel. SALIENT FEATURES OF THE RESTAURANT Cultural diets, such as French, Italian, Chinese, Japanese or Indian style. Infant and baby meals . Medical diets, including low/high fiber, low fat/cholesterol, diabetic & gluten-free meals are offered. Religious diets, including kosher, halal, and Hindu, Buddhist and Jain vegetarian (sometimes termed Asian vegetarian) meals. Vegetarian and vegan meals. Some airlines do not offer a specific meal for vegetarians; instead, they are given a vegan meal.