Common Business English Summary power point

Business English

1. Dear Susan, Thanks for offering to arrange my schedule during the sales meeting. I still have one request. My flight arrives on Friday, October 11 at 16:30 (Flight No. UA787). Please arrange for someone to meet me at the airport. Would you also please book a hotel for me for three nights? I will return to the US on Flight No. UA788 on Monday, October 14. Thank you very much for all your help. Looking forward to receiving my schedule and meeting you all. Best regards, Linda

2. Reception

3. Warm Up Have you ever received a foreign guest? Please talk about your experience. What should you prepare before you are going to receive a foreign guest? What are the typical stages of receiving guests in your opinion?

4. 1 3 5 2 4 Preparations Table manners Picking up customers Etiquette Seeing off

5. Contents Learning about the customers Making Room Reservations Preparing Gifts for Foreign Guests Arranging Initial Meetings

6. Learning about the cutomers Number of guests Name of the guests Duration of stay Purpose of the visit

7. Dear Susan, Thanks for offering to arrange my schedule during the sales meeting. I still have one request. My flight arrives on Friday, October 11 at 16:30 (Flight No. UA787). Please arrange for someone to meet me at the airport. Would you also please book a hotel for me for three nights? I will return to the US on Flight No. UA788 on Monday, October 14. Thank you very much for all your help. Looking forward to receiving my schedule and meeting you all. Best regards, Linda

8. R oom type 单人间 双人间 single room twin room

9. 三人间 triple room 大床房 double room R oom type

10. Make a room reservation 您想要什么类型的房间？ What type of room do you want? 我想订一间房间。 I would like to book a room. I‘d like to reserve a room. I'd like to make a reservation for a single room. 如果可能的话，我想定一间带淋浴的双人房。 I'd like to reserve a twin-bed room with bath , if possible. We would need ..rooms with…

11. Make a room reservation 我们将住四晚，从５月１８日星期五到５月２１日星期一． We will stay for four nights, from Friday, May 18 to Monday ，May 21. We will stay for .. nights, from .. to … 我们将在１０月２５日下午２点左右入住 We may check in at about 2:00 p.m. on October the twenty-fifth.

12. Gift-Giving

13. Picking up customers

14. Picking up customers Confirming Introducing Greeting Asking Guiding Small talk

15. Introducing Hello, I am... from.. My name is/ I'm ... You can call me.. This is... I'd like you to meet.. I'd like to introduce you to.. Allow me introduce myself. Let me introduce you to someone.

16. Greeting Glad to meet you. I've heard a lot about you. I'm pleased to meet you. A pleasure to meet you. How do you do? How are you doing? This is.... I haven't seen you for ages. How are you? How's it going? How is everything going? Hi, what's up/new? Fine. Thank you. Not too bad./ So-so. Nothing special. / Nothing much. Pretty good. How about you? Quite well.

17. Greeting

18. Business Card China Japan India UK and North America Offering a business card with both hands Acceptable to present your card with one hand Always use the right hand when offering a business card No conventional manners for exchanging business cards

19. 交换名片时 , 应双手或者右手 递出名片给客人 , 名片正面朝上。同样的，在接受名片时亦应双手或右手 接过来。 -- Mr. Johnson, can I give my card to you? -- Mr. Johnson, this is my card. 如商务餐宴中交换名片时 , 应在餐前或餐后 , 不应在用餐期间交换。 名片递给中国人，中文面朝上；递给外国人，英文面朝上。 Business Card

20. Business Card When Handed a Name Card, Read it 把名片读出 Acknowledge the Company 确认公司名称 Say the Name Out Loud 读出名字 Mention the Job Title 提及职位 e.g. “Gwendolyn Emottie ” “Did I Say Correctly?”

21. Small Talk Introductions Hello, I don't think we have met, your name. What company do you work for? let me introduce myself. And what's your position there? The Workplace Common Interests: travelling, food

22. Small Talk Universal Topics : travel, accommodation, city and sights, weather, current news, sports and entertainment Is this your first time to weihai? How do you like Weihai? Have you been to China before? Have you been here long? Have you seen the Opera House? Where have you come from?/ Where are you from?

23. When someone praises your work or performance, express your thanks Thank you. Thank you, you are very kind to do so. Thank you, I am glad that you like this song. No. I sing very poorly. It is not that good. Learn to Take Compliments Graciously

24. Picking up customers Confirming Introducing Greeting Asking Guiding Small talk

25. Dear Susan, Thanks for offering to arrange my schedule during the sales meeting. I still have one request. My flight arrives on Friday, October 11 at 16:30 (Flight No. UA787). Please arrange for someone to meet me at the airport. Would you also please book a hotel for me for three nights? I will return to the US on Flight No. UA788 on Monday, October 14. Thank you very much for all your help. Looking forward to receiving my schedule and meeting you all. Best regards, Linda

26. Western Table Manner s

27. Tips Serving order Western tableware Sitting

28. 男女间隔 主人右手边为最重要的异性客人 主人左手边为第二重要的异性客人 Sitting A Female D Male D Female B Male C Male C Female B Female A Male

29. Serving order     Appetizer main course drinks soup dessert

30. Starters/ Appetizers

31. Starters/ Appetizers Cold / Hot dishes Dips Vegetable and Fruit Trays Hot Appetizers/ finger food

32. tortilla pinwheels smoked salmon beef Nacho cheese dip

33. Features: Salty and Sour Small Quantity High Quality

34. Green Salad

35. Soup clear soup thick soup/ creamy cold soup

36. Examples creamed ham soup 奶油火腿汤 creamed mushroom soup with cauliflower 奶油口蘑菜花汤 chicken soup with tomato 番茄鸡汤 mashed pea soup 豌豆泥汤 meat balls soup with vegetables 丸子蔬菜汤 chicken soup with tomato 番茄鸡汤 fish soup in home style 家常鱼汤 consomme with poached eggs 清汤卧果 white bean soup 白豆汤 Russian Soup 罗宋汤

37. Main Course Meatballs and Spaghetti steak Tips & Tricks Honey Glazed Ham

38. How do you have your steak?/Doneness

39. Dessert

40. Desserts 1. 煎饼 (Pancake) 、烤饼 (Scone) 、松饼 (Muffin) 2. 黄油蛋糕 (Butter Cake) ，派 (Pie) 、水果馅饼 (Tart) 3. 冰淇淋 (Ice Cream) 、蛋奶酥 (souffle) 、果冻 (Jelly) 、布丁 (Pudding)

41. Drinks

42. Table Setting

43. Western Tableware

44. Holding the Glass: Stem or Bowl? (I) 如何举杯 : 杯脚还是杯身 ? Red wine glass 红酒杯 Larger bowl to allow the robust wine to breathe 大杯身 , 让酒加速挥发 , 与空气融合 Shorter stem 杯脚短 You should hold the glass closer to the bowl because the heat from your hand release the wine’s flavor 举杯时 , 手靠近杯身 , 手的热量可以帮助 散发酒的香味

45. Holding the Glass: Stem or Bowl? (II) 如何举杯 : 杯脚还是杯身 ? White wine glass 白葡萄酒杯 The bowl of the glass is smaller than that of a red wine glass, with a more fragile look to complement the delicate flavor and clear color of the wine 杯身比红酒杯小 , 精致的外观映衬酒的香醇 Long and slender stems 杯脚高且细长 Hold the stem and thus keep the heat of your hand from warming the wine 举杯时手握杯脚 , 避免酒因手的热量而加温

46. Holding the Glass: Stem or Bowl? (III) 如何举杯 : 杯脚还是杯身 ? Champagne glass 香槟酒杯 Tall and narrow and are designed to display the effervescence and flavor of sparkling wine 高且细长，这种设计可以让香槟的气泡慢慢一直的升上来，让它的香气挥发得更好

47. Before the meal Stand behind your chair until everyone is at the table. Take your seat when the host invites the guests to be seated. It is polite to help the person next to you to be seated. Sitting down----from the left side of your chair. Turn your cell phone to vibrate or off. Avoid checking your phone. If it is an emergency, excuse yourself from the table.

48. During the meal A guest should follow the hosts’ lead to begin serving and passing the food. Place on lap before starting to eat. Cut food into bite-size pieces You should use the fork with your left hand and the knife with your right hand. Avoid leaning on elbows while eating. When finished with soup,place spoon on soup plate Don’t drink too much! Talk to the people beside you, but don’t speak too loudly.

49. Napkin Place on lap before starting to eat. Cover your mouth and nose if you must cough or sneeze. Leave on your chair if leaving the table and returning during a meal. Leave to the left of the plate when finished with the meal.

50. Taking a break

51. Finishing the meal

52. Ladies and Gentlemen, On behalf of our company, I would like to say how delighted we are to meet you. It’s a great honor to have the presence of the Sales Manager, Mr. Bruce Baker, here tonight. As you know, our company is well-known for its long tradition. However, we still need the new ideas, new knowledge, and new insights that our cooperation can bring us. That’s the reason why we value the cooperation between us so much. I hope that the trade between us will expand even further in the future, and I hope that you will enjoy your stay in Shanghai. Now, I’d like to invite you to join me in my toast to the friendship between us, to our mutual cooperation, and to your good health. Cheers! Thank you.

53. 旅途愉快！ Have a nice trip! 期待您的再次来访。 Looking forward to seeing you again. 请多保重并向汤姆先生问好 . Take care and send my best regards to Mr. Thomson. 随时保持联系！ Please keep me updated/ keep me in touch. 真诚希望再次见面。 I sincerely hope to see you again someday. Seeing off

54. Homework 5 个 small talk 话题 南美商务文化 & 常用英语社交跟读 接待情景表演视频