Communication and negotiation_Group 3_OEX.pptx

Communication and negotiation

1. Communication & Negotiation Skills Hof University| Operational Excellence | Prof. Dr. Jens Kirchner | 2023 | Group 3 | Omkar Dumbre , Ajay Bhosale, Pankaj Gaikwad , Dhiraj Dalvi , Pritesh Dhawale | 10.05.2023

2. Exercise 1: U.S.-American Culture Difference Exercise 2: New organizational and leadership structure (Solving Conflicts) Exercise 3: Escalation of the management structure and the working climate (Solving Conflicts) 2 10/05/2023 Communication & Negotiation Skills Communication & Negotiation Skills Table of Contents

3. Overview of America and Mexico Negotiation 3 Points that hindered progress in the negotiation 1/ 3 Late arrivals and punctuality Prioritizing secondary points Slower pace of the day Mexicans often arrived late to meetings, causing delays in negotiations and reducing the amount of time available to get things done. The Mexicans often introduced topics not previously discussed, ignored present topics, and gave importance to ancillary points, leading to difficulty in prioritizing and managing the negotiation. The Mexicans often took longer to get to the main point of the negotiation, leading to the American team losing their focus and concentration. 10/05/2023 Communication & Negotiation Skills

4. 4 Long lunch breaks Breaking into Spanish Long lunch breaks caused the American team to lose attention and patience since they were hungry and wanted to go back to negotiating Mexicans often used Spanish as a language of communication. Which was likely to create problems in Negotiation Between Mexico and America. 10/05/2023 Communication & Negotiation Skills Overview of America and Mexico Negotiation Points that hindered progress in the negotiation 2/3

5. Culture Differences between America & Mexico Punctuality comes second. There are no in-depth conversations. Failure to stay or discuss one topic Whenever someone is late, it is not a problem; instead, they will wait. There are no set hours for meals or outings, and the attitude to meetings Will not talk business initially since it is easily sidetracked from secondary matters. Meeting agendas were seldom dealt with. 5 The priority is punctuality. Discussions that are focused on a certain topic are preferred. On point Discussions are preferred. The meeting should begin regardless of who is there. Priorities should be discussed initially. Maintaining a professional and business-oriented tone Irritated when the agenda isn't met. The Cultural Distinction Between America and Mexico 3/3 Mexico America 10/05/2023 Communication & Negotiation Skills

6. Managing a challenging Manager: Guidelines for the New business unit manager New business unit manager should handle the situation with caution Address the situation directly and respectfully with the manager in question Communicate expectations clearly with all department managers and employees Reconsider the offer to the manager in question due to his critical behavior Maintain transparency and keep stakeholders informed throughout the decision-making process 10/05/2023 Communication & Negotiation Skills 6 New organizational and leadership structure 1/3

7. Alternative Solutions for the New Business Unit Manager’s Dilemma 10/05/2023 Communication & Negotiation Skills 7 New organizational and leadership structure 2/3 Promoting Internal Candidate for the Vacant Position Reorganizing the Product Areas Differently Assigning the Manager in Question to a Different Role This would avoid any potential conflict with the manager in question and allow the company to bring in fresh perspectives and expertise. The new business unit manager could consider a different organizational structure that does not require the manager in question to take on a leadership role. If the manager in question has valuable skills and experience, but is not a good fit for the new role, the company could consider assigning him to a different role within the company where he could contribute effectively.

8. Process for Reviewing and implementing Organizational structure changes 10/05/2023 Communication & Negotiation Skills 8 New organizational and leadership structure 3/3 Review the organizational structure Evaluate candidates Communicate the decision Implement the new structure The new business unit manager should review the proposed organizational structure and consider alternative options. The new business unit manager should evaluate all candidates for the vacant position, including the manager in question, and make a decision based on qualifications, experience, and fit for the new role. The new business unit manager should communicate the decision to all stakeholders in a transparent and professional manner. Once the decision has been made, the new business unit manager should work with all stakeholders to implement the new organizational structure and ensure a smooth transition.

9. C omprehensive analysis of the current situation and identify the root causes of the conflicts and issues 1/6 Clarify Roles and Responsibilities: One of the key issues identified is the lack of clarity in roles and responsibilities, which has resulted in overlapping and conflicting responsibilities. I t is important to define the roles and responsibilities of each manager and employee clearly . This approach would help to minimize confusion and conflict, improve coordination and collaboration, and increase overall efficiency. Communication & Negotiation Skills Escalation of the management structure and the working climate 10/05/2023 9

10. Poor the communication between the new logistics manager and the division managers. Weekly meetings, progress reports, and feedback sessions. Provide opportunities for feedback and input and increase overall transparency and trust. Escalation of the management structure and the working climate Communication & Negotiation Skills Conflict resolution through enhanced communication 2/6 10/05/2023 10

11. It is important to provide training and development programs to develop the necessary skills and competencies. It will build their confidence, improve their performance, and increase their job satisfaction. Communication & Negotiation Skills Escalation of the management structure and the working climate Improve work culture by offering training and development 3/6 10/05/2023 11

12. Dissatisfaction among employees due to cuts in compensation can be addressed through the use of incentives and rewards. Introducing performance-based compensation, recognition programs, and other incentives to motivate and retain employees. Communication & Negotiation Skills Escalation of the management structure and the working climate Encourage staff via incentives and awards 4/6 10/05/2023 12

13. It would involve bringing in a neutral third party to facilitate communication and collaboration. where efficiency is less, and conflicts are more, and employees are not satisfied. It would help identify common goals and interests and develop mutually acceptable solutions. It would help to reduce tensions, build trust, and improve working relationships. Escalation of the management structure and the working climate Communication & Negotiation Skills Use a mediator to resolve disputes 5/6 10/05/2023 13

14. The solution approach would involve a combination of conventional and complementary approaches to address the root causes of the conflicts and issues. The conventional approaches would involve clarifying roles and responsibilities, improving communication, providing training and development, and introducing incentives and rewards. The complementary approach would involve mediation and conflict resolution to help build trust and improve working relationships. The implementation of these approaches would require a structured and systematic approach, involving clear goals, timelines, and metrics to monitor progress and evaluate the effectiveness of the solutions. Escalation of the management structure and the working climate Communication & Negotiation Skills Traditional methods and complementary techniques 6/6 10/05/2023 14

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