Communication Different Message BC.pptx

abt communication

1. Communication Different Message

2. What is Message? A message is a communication or statement conveyed from one person or group to another. Generally transmitted verbally or in writing, a message can also be sent via a look or a gesture. Messaging is a text-based, one-to-one conversation that usually occurs on a mobile device or platform like Facebook. Messenger, WhatsApp, SMS text messaging, or within an app.

3. What is an Informative Message? Most business communications are in fact “informative” messages. An informative message in the workplace is simply the sharing of meaningful information between people in an unbiased and professional manner. Informative messages can be short or long, formal or casual in tone, internal or external in focus, and direct or indirect in structure, depending on the situation. Like all forms of communication, the purpose of informative messages is to promote understanding, encourage action, stimulate thinking, or promote ideas.

4. Informative messages can take on almost any form of electronic communication: IMs, chats, emails, presentations, memos, blogs, podcasts, press releases, and reports. As was stated earlier in this module, the situation at hand will dictate how the message is crafted and how it is sent. Despite the variety of informative messages and how they can be sent, there are some guidelines that pertain to all effective business communication. Get to the main idea as quickly as possible. Use a greeting to identify the audience. Be clear and concise with the presentation of information. Check your message for grammatical errors. Include a call to action.

5. Short Informative Messages Short informative messages can take a variety of forms. For example, a quick communication to a teammate can utilize IM technology and provide a vehicle for a quick response. These messages tend to be more conversational in structure and resemble a chat more than an email or other document. Another form of a short informative message could be a Twitter message, or tweet. Tweets are better for communicating with larger audiences, possibly external as well; in fact, one of the primary uses of Twitter (by companies) is advertising and promoting their brands. (We discussed Twitter in more depth in Module 5,6: Social Media.). If the situation requires a more formal approach for your message, sending an email is usually more appropriate.

6. Long Informative Messages While long informative messages can be delivered through a variety of mediums, they will typically hit the same beats regardless of the delivery method. As with all business messages, it's important to keep concision in mind. While there certainly are more complex messages that require longer communications, remember to stay focused and only provide the information your audience needs. The situational context of a message is key to its success. Some messages will be targeted for internal employees with a specific call to action to use the text provided to expand a marketing effort. Others work as a means of communicating with customers and would-be customers to rebut apparent negative comments from competitors. Others may bring an collection of products and services together conceptually for greater understanding for the targeted audience. Still others will deliver lengthy product feature details in a casual, friendly, and unassuming manner.

7. Delivery Methods Long informative messages can utilize multiple communication vehicles. The primary delivery methods you'll run across are email, blog, presentation, and podcast. Emails can be considered the "default" delivery method for business messages. While they can be effective if written well (after all, they're delivered directly to the person you hope will receive the message), they can also appear bland if not executed correctly. A blog can be used to inform about, promote, and build a brand. It can also serve to personalize a brand by showcasing the perspectives of those who work at the company or it can serve to build a community by promoting the work of outside authors. Presentations are a great way to communicate large amounts of detailed information or utilize graphics to convey complex ideas to a defined audience. Graphics can be utilized to inform the audience of several connected ideas. Podcasts can be quite effective as informative messages. They give businesses an opportunity to engage in more casual conversation, but they can still be packed with very detailed functionality information about how the products or applications work and serve customers.

8. Team-Focused Messages Teams are becoming the standard vehicle of productivity in the workplace; therefore, team-building and team focused messages are more important than ever. We will explore how team-focused messages can be crafted to be most effective. Also, we will focus on what means are used to allow teams to communicate across locations. Team-focused communication messages can take a variety of forms including IM, text, chat, email, video, audio, and document sharing. Team-focused messages can be short or long, casual or formal, but they must always be professional. Since teams are usually geographically distributed, virtual and/or remote,  companies must provide the tools and platforms to promote and facilitate team communication.

9. Long Team-Focused Message When considering how to communicate a large amount of information to your team, it is a good idea to step back and consider which channel would be best, not only to send your message but also to allow for your colleagues to comment and interact with the rest of the team. Here is an example of a long message to a technical team sent via email.

10. Short Team-Focused Message Since interactivity is key to teamwork, a ‘chat’ environment is a great team-focused communication platform. Short team messages can be sent such as status updates, meeting requests, notes of appreciation, or an invitation to a social event after work. Giving the team a way to respond as a group can be important, in order to get everyone’s ideas and opinions in the same message thread. A short team-focused message can also be in the form of an email, especially for quick file attachment sharing to multiple team members, though this can be done in some team chat platforms as well.

11. What is the definition of criticism The noun criticism is most often used to describe negative commentary about something or someone, but it's just as correct to use criticism to mean "an examination or judgment." Critics who review books and movies consider their reviews to be criticism, whether they're positive or negative. So the criticism you receive doesn't have to be all about your faults; it can actually be a pleasant experience.

12. Webster's defines is as “the act of expressing disapproval and of noting the problems or faults of a person or thing; the act of criticizing someone or something; a remark or comment that expresses disapproval of someone or something.” Criticism in the workplace is generally imagined as situations around a manager and a subordinate, but it is not limited to that. Constructive, sometimes negative, thoughts and comments can also be applied to the actions of colleagues, customers, or vendors—basically persons, groups or things that do not meet the expectations of the beholder.

13. Types 1) Logical Criticism 2) Aesthetic Criticism 3) Positive Criticism 4) Factual Criticism 5) Constructive Criticism 6) Destructive Criticism 7) Negative Criticism 8) Partial Criticism 9) Theoretical Criticism 10) Private and Public Criticism 11) Scientific Criticism 12) Moral Criticism 13) Religious Criticism 14) Scholarly criticism 15) Revolutionary and Radical criticism : 16) Critical Criticism : 17) Conservative Criticism : 18) Speculative Criticism :

14. Logical Criticism : When an objection is raised about an idea or action argument of situation that does not make sense in any way, that objection is Tum does assumption for implication and this criticism is known as logical criticism. Illogicality involves something like that which is being assumed or concluded in an improper way without having reasonable ground or something which is internally not consistent or contradictory which makes it impossible to maintain all the content at one time. 2) Aesthetic Criticism : This type of Criticism is considered to be a part of aesthetics which are concerned with judging the beauty and awareness style and fashion and other issues of human sentiment very critically. Human life has an aesthetic dimension in most parts of life meaning there will be a lot of potential for criticism. Architecture criticism is considered the highest form of aesthetic criticism because of the fact that architecture is a combination of three different fields which year arts science and Technology.

15. 3) Positive Criticism :T his is the one that draws attention to a good aspect of something which is not being taken into consideration. Positive criticism may be overlooked by people who see the only the negative side of something that is why it becomes of paramount importance to highlight the positive side. Positive criticism may also be considered a type of self-defense. Positive criticism is also used as constructive feedback .

16. 4) Factual Criticism : When an objection what an argument is raised about an idea situation watches something wrong in it with the proof which is relevant to it is called as Factual criticism. It is often seen that when relevant facts are referred as wrong and these facts are said not to be true that is their truth has not been established and also the fact that is mentioned imply different stories which cannot be reconciled. Factual criticism along with logical criticism is generally considered crucial to ensure consistency predictability and authenticity in the behavior of any manner. To make sense one has to have consistency and predictability of behavior without which there are disorientation and confusion and therefore it cannot guide to making effective choices.

17. 5. Constructive Criticism :T his type of Criticism aims to show the purpose of something which is but achieved by a different approach. Making criticism is not necessarily incorrect and its reason is also respected but it is claimed that is a similar goal can be achieved by a different method. These criticisms are often considered as tips for improvement that is how could things be better and be done in a more acceptable way.

18. 6) Destructive Criticism :  The goal of destructive criticism is to destroy the criticized target by making destructive criticism. Example, you should close your business and look for a job. The target is to show that the point of view of the other person likes merit and has no validity in the eyes of any person. Destructive criticism is also regarded as an undeniable nuisance especially if it involves a personal attack on others. Destructive Criticism as a destructive effect and not a positive effect which is why it is often criticized. Destructive criticism may be useful to save resources and lives in political and military contexts. An idea is not considered to be dangerous but an idea which is proposed in a certain context can be dangerous. When people and property are physically destroyed that is when ultimate destructive witticism occurs. The term destructive criticism also implies that the intensity or scope of Criticism is to the extent that it becomes destructive.

19. 7) Negative Criticism : When a remark is seen and voiced out as wrong, mistaken, objectionable or false it is termed as negative criticism. The objective of the criticism is to suggest disapproval or disagreement of something since it emphasizes the negative points of something. It is also seen as a personal attack against a person. Although the intention may be different it may be interpreted in that way. Negative criticism may have a bad effect on people who take it seriously. People who insulted react badly to it. Much of it depends on the quantity of negative criticism that is transferred to the other person because some people can handle negative criticism up to a certain extent beyond which it is taken as an insult. The downside of negative criticism is that it shows and tells people what to do, rather than telling them what they should do what they are able to do with my sound disabling and not at all encouraging.

20. 8) Partial Criticism : This criticism is seen as the objection to something which does not work in reality owing to some reasons. The focus of practical criticism is on useful effect when people say that might be fine in theory but in reality, it will not work. Alternatively, something may be seen with an experiment which is mention not to work in theory home but actually turns out that it works in practice and hence contradicts the theory and the theory may be adjusted. Practical criticism is nothing but an experience which is obtained first hand which reveals the reason behind why an action is wrong and what are the conditions under which it may succeed. Often doubts and concerns are raised about the practicality and applicability of an idea when someone voices it out. It is seen that practical criticism was more effective when people are concerned with the practical nature of the problem.

21. 9) Theoretical Criticism : When the criticism is concerned with the meaning of ideas or which are based on practicality is called theoretical criticism. It is concerned with the relevance of a theory and its application to reality along with its validity, limitations and its purpose. The theory is criticized from the point of view of others or internally or in terms of experimental evidence or also its usefulness for modern implications to the action and human behavior. Theoretical criticism is not simply whether a particular idea makes sense or not but it is about the fact that whether it makes sense and is consistent along with its theoretical framework. The usefulness of a theory can be determined by its help for others to guide through the activity or if it helps to make sense of things. The theory with great power is a theory which is able to account every single evidence not excluding a single one.

22. 10) Private and Public Criticism : The criticism can be expressed privately or publicly. The most private criticism is only in the minds of the critic as well as the most obvious reason of not expressing a criticism is that the critic believes public knowledge of a certain criticism would be harmful either for him or for others. The first expression of Criticism is done in private to see the reaction to them after which it requires encouragement and convection to express that criticism publicly. The main difference between private and public criticism is vague and there are various interpretations of absolutely public and absolutely private. Yet criticism is accessible publicly it remains unknown because it is available in rather an obscure place or because people avoid looking at it. Criticism may already be present before someone finds out and presents it publicly.

23. The degree of Criticism which is made private or public depends on the legal norms for expressing criticism. Therefore, the degree to which criticism may be accessible is influenced by moral considerations and the human or commercial interests which are at stake. Criticisms can also be expressed anonymously under a different name in which case The Identity of the criticizer remains unknown and if the criticism exists in public then the whereabouts of the criticizer remain private. Criticism also travels faster through grapevine communications although they may be ignored because everybody knows what they are since the seniors already communicated the criticism informally.

24. 11) Scientific Criticism :  The scientific criticism is not concerned with moral values but with quantitative values. The primary focus of scientific criticism is on whether an idea can be proven true or false what are the limits of weather application irrespective of whether people like them or not. For this reason, scientists use logic and relevant proof which is offered by experience as well as experimentation and pay attention to the purpose of the activity that is relevant. 12) Moral Criticism : This type of Criticism is concerned with the rights and wrongs of ethics are values and norms of people who uphold about what is good and what is bad or rights and wrongs of the conditions that are faced by other people. Morality is primarily concerned with what is good and bad. There are many forms of moral criticism like showing that actions which have taken place are incompatible or counterposing one set of values to another or even arguing that certain values are objectionable are certain values need to be adopted or rejected.

25. 12) Moral Criticism : This type of Criticism is concerned with the rights and wrongs of ethics are values and norms of people who uphold about what is good and what is bad or rights and wrongs of the conditions that are faced by other people. Morality is primarily concerned with what is good and bad. There are many forms of moral criticism like showing that actions which have taken place are incompatible or counterposing one set of values to another or even arguing that certain values are objectionable are certain values need to be adopted or rejected. 14) Scholarly criticism : This criticism is considered a scholar the only if it conforms to the standards prescribed by scholarly. A scholar’s academy critic often digs deep into the problems and goes through all the relevant evidence. Before they consider the certain thing as a problem, a scholarly critic becomes familiar with the background literature and ensures that he cannot be accused offensive and inconsistent reasoning and he ensures that his arguments are fact-based relevant and the purpose and the motive are clear.

26. 15) Revolutionary and Radical criticism : Radical literally means to go to root, thus radical criticism means going back to the basics of the problem, on the other hand, revolutionary criticism aims to overthrow an existing idea and turn it upside down. Revolutionary criticisms are also used in ways which are previously unheard of and these criticisms are associated with youth or new generation for finding the identity amongst the older generation. Fundamental assumptions are usually targeted by radical critics to show the ultimate reason why are a certain thing is true or false. 16) Critical Criticism : The criticism which is done for the sake of Criticism is called critical criticism. This type of Criticism was made popular by Karl Marx in the book, The Holy Family. To be critical is the highest positive value of a critic and it is also a way of life for that person. For motivational purposes, such a position is often criticized and people often feel that for being critical that should be a very good reason and being critical simply for the sake of being critical is not a valid reason.

27. 17) Conservative Criticism : This type of Criticism is concerned with staying confirm to a principle or a rule with the past. It is often said that conservative critics consider that everything in the world has its rightful place and people are entitled to know what that place is such that is better for their own good. It is also said that people need to stay in their own place since they belong to that place and people should never try to leave that place since it will attract trouble in their lives. 18) Speculative Criticism : The type of criticism which is based on speculation or things that which may be caused or what cause is known as speculative criticism. When enough evidence is not there that is when speculative criticism takes place. When things are not certain fixed or definite and when multiple possibilities are present at the same time that is meant speculative criticisms take place. People have to deal with uncertainties most of the times in their lives and they have to interpret things without knowing the details and that is when speculative thoughts occur in mind. Speculative criticism takes place when things are assumed in a particular manner then the consequences would be so and so.

28. Why is professional criticism important? Constructive criticism plays a vital role in personal and professional growth. It provides individuals with valuable insights and perspectives that can help them improve their skills, performance, and relationships . However, delivering and receiving feedback is not always a smooth process. Critical messages are a different category of business messages, and there are different types of critical messages. How would you write a critical message to an outside company you are not associated with versus a critical message to a customer? How would you write a critical message to a subordinate or a colleague?

29. Criticism of Other Businesses In these critical communications to a third party, it is best to get right to the point. Explain the situation clearly and concisely, including all relevant facts . Be fair and even so that you can maintain a good professional relationship with the company. Writing a critical message to an unassociated company should follow the following guidelines: Be professional. Use direct writing structure in most cases. Be clear and concise. Be fair and even.

30. CUSTOMER -Customer criticism is an opportunity to collect information about their needs, opinions, attitudes, and beliefs . With more platforms available to customers to leave their online reviews, it's no doubt that businesses could get receive a wave of customer criticism. EMPLOYEES -Effective criticism should be: Positively intended, and appropriately motivated : you are not only sending back messages about how you are receiving the other's work but about how you feel about the other person and your relationship with him/her. Keeping this in mind will help you to construct effective critiques.

31. Colleague-Direct your comments at the behavior and not the person . Keep the tone of your message neutral and objective—think about how you would feel reading the same comments about yourself. Try to include positive behaviours as well as behavior to be improved. Suggest positive steps in resolving the issue.

32. The key do's and don'ts of dealing with criticism in the workplace Don't: Take it Personally. ... Do: Listen Objectively. ... Don't: React Unprofessionally. ... Do: Stay Calm. ... Don't: Hold a Complaint. ... Do: Evaluate What You've Heard. ... Don't: Refuse to Believe It. ... Do: Use it as a Positive.

33. Respond to Criticism Effectively Customer criticism is an opportunity to collect information about their needs, opinions, attitudes, and beliefs. With more platforms available to customers to leave their online reviews, it’s no doubt that businesses could get receive a wave of customer criticism. And although you may not want to follow up on these messages, you could hurt your business more by not responding. Importance of replying to customer reviews Not replying to customer reviews puts companies at risk of increasing churn by 15%. ( Chatmeter )  89% of consumers read replies to reviews. ( Bright Local )  Seven out of 10 consumers changed their opinion about a brand after the company replied to a review. ( Marketing Charts )  Working with reviews is an essential element of customer-oriented marketing. Whether you are an agency managing a brand’s online profiles or a business looking to manage your online reputation better, your professional success depends on your ability to take criticism. Agency Vista has picked up the essential tips on how to handle customer criticism in 2021.

34. Short Responses to Criticism In today’s business world, your professional demeanor is not limited to your physical workplace. Your online presence is an extension of you and also must convey all of the characteristics we have discussed in the last section. Given the amount of cyber-bullying and just plain rudeness we all see online, it is even more challenging to maintain your professionalism when responding to an external critical message on social media. seven tips from Caron Beesley : Get Listening Should You Respond?

35. Don’t Let Negative Comments Linger’ Always Acknowledge, Never Deny How to Apologize Take the Conversation Offline The Bottom Line Thanks for your feedback! We’ll take a look at the issue and get back to you within a week. We are so sorry for your negative experience with our product. We’ve sent this issue to our customer support team, and they should be reaching out to you within the next day to resolve the problem.

36. Long Responses to Criticism Complicated workplace situations may require more extensive communication when criticism is involved. Remember that receiving criticism at work is normal. Whether it is coming from a co-worker or your manager, it is important to keep your emotions under control and be professional and even graceful despite how you may feel about the criticism. If you are on the receiving end of internal criticism that requires a written response, it should be comprehensive in order to be effective. Some recommended guidelines would include the following:

37. Solicit all of the facts of the matter. Do not be afraid to ask for all the details. Acknowledge what is stated and paraphrase in non-offensive words. Agree if the criticism is true. Apologize if necessary. Explain how the critical remarks will affect your behavior and actions in the future. Disagree if the criticism is not accurate. Be respectful and constructive in your response. Think about finding a compromise position that will alleviate future concerns. If the issue relates to a product or service failure experienced by customers or consumers, you might want to check with your company’s legal department before responding. Issues that could lead to liability lawsuits should be handled carefully right from the beginning.

38. Conclusion People use communication every day, whether this be at home, in the workplace, or in a social setting. Communication is necessary when building relationships with people and sharing ideas. In the workplace, it is vital to have good communication skills and many employers will seek out candidates with proven communication skills, therefore it is always useful for you to include your communication skills

39. In summary, clear communication is essential in all kinds of relationships, whether they be personal or professional. It entails paying attention and speaking clearly, demonstrating empathy and understanding, and responding and giving feedback. By putting these components into practise, people and groups can strengthen their connections, communicate more effectively, and accomplish their objectives more quickly. Success in any field depends on effective communication, which is also essential for both personal and organizational growth. As a result, it’s crucial to work on your communication skills and to remember the numerous components of good communication in all of your contacts.