Communication for Safety.ppt. Basic Communication skills that we used to know in everyday lives.

basic communication

2. What is Communication?What is Communication?
•The transfer of ideas
from one person to
another.
•The act of informing
or disseminating
information.

3. Purpose of Communication:Purpose of Communication:
•To provide necessary information about a job, a
machine, a decision or an action taken
•To recognize good performance
•To prevent misunderstanding due
misinformation that may lessen a person’s
working efficiency.
•To allay fears, worries and suspicious
that an individual may have in his work
or toward his employer.

4. Basic Elements of Communication:Basic Elements of Communication:
•The SENDER
•The MEDIUM
•The RECEIVER

5. What to Communicate?What to Communicate?
•Workers should be informed about
everything that might directly affect them
•Things indirectly related with the work or
physical condition surrounding the job.

6. When to communicate?When to communicate?
•People should be informed about any
event well in advance to prevent rumors,
gossips and conjectures.

7. How to communicate?How to communicate?
•Communication should be carefully
planned what and how to tell
•Success in communication is measured by
the acceptance of what was said.

8. Pointers in communication:Pointers in communication:
•Give reasons meaningful to those being
informed
•Where persuasion is necessary employ
verbal communication
•Invite response from receiver
•Use more than medium of communication

9. Common Situations in which Common Situations in which
Supervisor found much difficulty:Supervisor found much difficulty:
•Face to face interview
•Job instruction
•Transmitting information
•Obtaining information and reports
•Heading conferences, discussions and
group meetings.

10. Reminders:Reminders:
•Effective communication must not end at
the time when ideas are transferred from
the source to receiver. There must be an
interchange of ideas.
•Communication is perfected only when
there is inter-action of ideas between the
sender and the receiver and vice-
versa with the medium as integral
part.

11. Types of Communication:Types of Communication:
•Downward Communication
•Upward Communication
•Lateral Communication

12. Management ways to improve effective Management ways to improve effective
communication:communication:
•By passing
•Personal Contact
•Mass Communication

13. Technical Levels of Communication:Technical Levels of Communication:

 Cognitive
 Behavioral

14. Freak down of CommunicationFreak down of Communication
•We hear what we expected to hear
•We have different perception
•We evaluate the source
•We ignore information which conflicts with
what we already know.

15. •Words means different things to different
people
•Words have symbolic meanings
•Our emotional state conditions on what we
hear
•We don’t know how the other man
perceives the situation.

16. Note:Note:
“Do not assume that every message sent
will be received in the form you intended.”

17. Overcoming Barriers of Communication:Overcoming Barriers of Communication:
•Feedback utilization
•Maximize feedback thru:
–Observation
–Listen with a third ear
–Check on reception
•Use of face to face communication

18. •Be sensitive to the word of the receiver
•Be aware of symbolic meanings
•Time your message carefully
•Reinforce words with actions
•Use direct and simple language

19. Aspect of Communication:Aspect of Communication:
•It must be tuned in on the same wave
length
•It must be spoken on the “same language”
•Sender must use the language the
receiver understands.

20. Communications Aids or Devices:Communications Aids or Devices:
•Words
•Tones
•Letters
•Speech and Written Reports
•Listening

21. Stages in Listening:Stages in Listening:
•Feeling
•Facts
•Solution

22. Useful hints in Listening:Useful hints in Listening:
•Encourage interview to talk
•Reflective summary
•Probing questions

23. Communication with Outside GroupCommunication with Outside Group
•Customers
•Supplier
•Community
•Press
•Competitors

24. Communication FormulaCommunication Formula
- the right source
Saying - the right message
Through - the right channel
At - the right time
To - the right people