communication skills for career growth..

COMMUNICATION SKILLS FOR SUCCESSFUL CAREER.

1. Communication Skills Communication Skills

2. is the activity of conveying information through the exchange of thoughts, messages, or information, as by speech, visuals, signals, writing, or behaviour . Meaning of Communication

3. To ensure that we develop our Body Language while communicating with others To be able to understand and interpret the Body Language of others To use the right vocabulary and language while communicating with others To ensure we use the right language in any other form of verbal communication. To use the right tone of voice while speaking. To develop our listening skills Objectives

4. Success Increase in team productivity & quality Time Saver Better relationships Influence Motivate Inspire Persuade Benefits of Communication

5. Non- Verbal Communication Body Language Eye contact Listening skills Verbal Communication Written Communication Non- written Communication Types of Communications

6. Communication Steps? Communication Process

7. Communication Process Activity

8. Communication Problems Hellooo! Kindly Finish that work first. Which work is he talking about. Barriers to effective Communication? 1) Assumptions

9. Communication Problems Hellooo! Kindly Finish that work first. Which work is he talking about. Barriers to effective Communication? 1) Assumptions

10. Communication Problems This Means that RIS is good for YUNGS. ??????? Barriers to effective Communication? 1)Using Jargons

11. Communication Problems ??????? Barriers to effective Communication? 1) Incomplete sentences So you know what your father will do……..

12. Communication Problems ??????? He hates me ! Barriers to effective Communication? 1) Psychologicl Barriers – States of Mind ( Moods Like Anger) I Love You

13. Communication Problems ??????? Does he actually likes it Barriers to effective Communication? 1) Over Communication This is good, very good, exemplary, I like it,

14. Communication Problems ???????what language is he speaking in? Barriers to effective Communication? 1) Language Difference So lets meet some times

15. Communication Problems Not required, ????????? Barriers to effective Communication? 1 ) Prejudice Can I Help you? Young people don’t like old people.

16. Communication Problems Ok Ok will eat it. ????????? Barriers to effective Communication? 1 ) Physical Barrier Tommorow lets go for a walk?

17. Barriers to effective Communication? Communication Problems Oh so tired of long phone calls, can’t get anything here, lets meet and talk. 1) Choosing the Wrong Channel of Communication: Trying to Convince you NNNNNNNNNNNNNN NNNNNNNNNNNNNN NNNNNNNNNNNNNN NNN

18. Overcoming the barriers of communication Connect with your Audience, maintain eye contact and be aware of proper body gestures Ask questions for better clarity. Use simple words as far as possible. Summarize in the end whatever has been said . Read as widely as possible. Polish your language skills , especially grammar . Ask for feedback where ever possible. Communication Problems

19. Listening Skills

20. Types of listening Active Passive Listening Skills

21. Listening: Traits of a Good Listener: Active Listening Being non- evaluative Paraphrasing Reflecting implications Reflecting hidden feelings Inviting further contributions Responding non- verbally Listening

22. Listening: How to listen Actively : Be open minded Ask questions to clarify and not to overshadow intelligence Paraphrase from time to time Send appropriate non- verbal signals time to time Be mentally prepared to listen Evaluate the speech not the speaker Be unbiased to the speaker by depersonalizing your feelings Fight distractions by closing off sound sources Analyze and evaluate without being judgmental. Communication Skills

23. Communication Process Activity

24. Body Language

25. Body Language 55% 7% 38% Body Language Spoken Word Tone of Voice Importance of Body language

26. Body Language is basically the manifestation of the mind through Gestures and Postures. Divisions of body Language Eye Signals Arms Signals Hand & Thumb gestures Posturing with legs Facial Expressions Body Language

27. Eye Signals How do Eyes Communicate Pupil Dilation and Constriction Body Language

28. Eye Signals Eye Contact Widening eyes Rubbing eyes Direct Eye Contact Eye shrug/roll Pupils dilated Body Language

29. Eye Signals Eyebrow Flash Universal Greeting Signal Body Language

30. Arm Signals Crossed Arms on Chest Defensive and Negative Attitude Body Language

31. Arm Signals Arm Gripping Feeling insecure and not believing what ever is being spoken. Body Language

32. Arm Signals Fists Clenched Arms Folded Hostile Attitude Body Language

33. Hands & Thumb Gestures Rubbing the palms together Positive Expectancy Body Language

34. Hands & Thumb Gestures Hands Clenched Together Frustration and Negative Attitude Body Language

35. Hands & Thumb Gestures Steeple Confident and has the right answers Body Language

36. Hands & Thumb Gestures Hand Gripping Wrist at the Back Frustration and Attempt at Self Control Body Language

37. Hands & Thumb Gestures Arms Folded with Thumbs Up Defensive and Feeling Superior Body Language

38. Leg & Foot Signal Arms Folded with Thumbs Up Defensive and Feeling Superior Body Language

39. Leg & Foot Signal Standing with Leg Crossed Closed Submissive and Defensive Attitude Body Language

40. Leg & Foot Signal Leg Clamp Tough Minded Stubborn Attitude Body Language

41. Leg & Foot Signal European Leg Cross Emotionally Withdrawn Body Language

42. Communication Process Activity

43. Body Language Hand Shakes Determines attitudes Confidence Level of an Individual Cultural differences to be considered

44. Voice Pauses Pitch Rate of Speech Volume Emphasis Body Language

45. Spaces Intimate distance : [ 0-18 inches (46 cms)] Personal distance : 18 inches to 4 ft ( arm’s length away) Social distance : 4- 8 ft Public distance: beyond 8 feet Body Language

46. Thank You Very Much Questions ?