Communication stages

Engineering communication skills

1. NATIONAL UNIVERISTY OF SCIENCE AND TECHNOLOGY FACULTY OF INDUSTIAL TECHNOLOGY DEPARTMENT OF CIVIL AND WATER ENGINEERING Engineering communication skills TCW 1103 Semester 1.1 - 2017 STUDENT NAME: MBUDZI TAVONGA STUDENT NUMBER: N0172769W ASSIGNMENT 01 Engineering communication skills are essential for organisational experience. Define engineering communication skills focusing on : Objectives Purpose Communication types with their strength and weaknesses.

2. Obligations of communication For communication process to take place, there should be a sender the message and a receiver. It is a two-way process in which there is an exchange and progression of ideas towards a mutually accepted direction or goal. Sender: Is the person who initiates the communication process and he is the one who selects ideas , encodes and finally transmits them to the receiver . The message: Is a short communication sent from one person to another or the central theme or idea of a communication. Receiver: The listener receives an encoded message which he attempts to decode. If the goal of the Decoding of sender is visualised as similar to his own, the listener becomes message more receptive .

3. 6 essential stages of communication know what to say Choose the appropriate medium E ncoding Convey the message clearly Decode the message clearly G ive feedback

4. s

5. K now what to say/planning stage The process of communication begins with ideation, which refers to the formation of the idea or selection of a message to be communicated . The communicator develops or conceptualise an idea to be send . The sender should bear in mind of the outcome he/she want to achieve . Ideation may consist of finding and selecting a subject or general topic, looking for ideas and thoughts, and deciding the type ,scope, and sources of information.

6. q The message to be conveyed should be very clear to avoid misunderstandings. It is generally determined by the sender’s knowledge , experiences, and abilities, as well as the purpose of communication and the context of the communicative situation. This consists of the purpose of communication and is concerned with the content of the specific message to be presented. Choose the appropriate medium The encoder should choose the best and convenient channel for his message so that it won’t be lost and should reach the targeted decoders. It could be oral, written, non-verbal, signalling, gesturing etc. Prior to the composition of the message ,the medium/channel should be decided.

7. Encoding In a formal situation, encoding involves: Selecting a language; selecting a medium of communication; and selecting an appropriate communication form . It is the process of changing the information into some form of logical and coded message . selection of right language is essential for effective encoding. Verbal messages need a common language code which can easily be decoded by the receiver The encoder should think of symbols to signify or represent the concept or ideas This can also be v oice quality or body gestures

8. Convey the message clearly (transmission) This refers to the flow of message over the chosen channel. The encoder should articulate the message clearly using the right tone if it is verbal. This involves the forwarding of the message or ideas to the people involved in the communicative ivent .

9. Decode the message clearly This is the receiver’s interpretation of the message When the message reaches the receiver, the receiver converts it into thought and tries to analyse and understand it. I n written communication this refers to reading and understanding a written message . The words heard by the decoder will be drawing linkages with his understanding of each word . In this stage the receiver is giving meanings to the symbols appealing to his/her sensory experience . Effective communication can only occur when both the sender and the receiver assign the same or similar meanings to the message.

10. Give feedback This is the last stage in the communication process. Since communication is a two way process the receiver of the message give feedback to the sender. Feedback can be in the form of asking questions the sender for clarity’s sake. It is the reaction of the receiver to the message for example if they were orders the receiver is either accepting the orders or rejecting them.