company skill to acquire more customerss

company skill to acquire more customers

1. Customer Connect by Team RED ‹#›

2. Introduction Why to understand customer world? >> helps to understanding the market >> enable brand value to the customers >> helps to know what is important to customers >> key to provide good services Wipro : B oundary L ess U niversal E dge (BLUE) model Customer service skill set ‹#›

3. B - Build Awareness about Wipro & customer’s business Well aware of the customers Helps bringing out better solution Awareness can be inculcated through conversation through stakeholders A basic understanding of Wipro business is of ultimate importance while being an employee so as to and take better actions ‹#›

4. L-Listen to the customer Listening to the customers with undivided attention . It involves paying close attention to their needs Understand how we can help them to achieve their goal. Let them know you are here to help them. NEVER INTERRUPT CUSTOMER WHEN THEY ARE TALKING ,KEEP PATIENCE. ‹#›

5. U - Understand Understand the customer concerns Use simple, intelligent questions Avoid assumptions Do not act without gaining complete clarification on customer requirements ‹#›

6. E - Encourage Encourage actions to create feasible solutions Many times we may require help from Stakeholders or the customers to solve a problem. At those times we need to use powerful words to communicate actions we want them to take. ‹#›

7. Customer Service skills It is the ability to attentively listen to the customer without interruption.only through the attentive listening only we can understand what exactly the customer need. By through listening only the customer feels that the team is ready to help them. Some skills are very important as part of customer interaction. Listening: Attentive and no Interruption ‹#›

8. Communication Understanding the need of the customer. Use of proactive and positive language, while communicating with the internal and external customers. ‹#›

9. Patience Projects won’t always go as planned. Clients may sometimes request last minute changes or there can be emergencies within the team. It’s is important be patient and calm in such testing situations. Being patient also helps us make the right decisions. ‹#›

10. Time Management “Time Management” is the process of organizing and planning how to divide your time between specific activities. Good time management is important to work smarter-not harder, hence Reduces stress Increases productivity and efficiency Tips to do time management - Plan ahead Prioritize wisely Organize yourself Set a time limit ‹#›

11. Composed Presence It is all about the way you present yourself. ASSERTIVE BEHAVIOUR ADDRESS PROPERLY ‹#›

12. Positivity: We have to keep a positive attitude towards our customer. Always be positive if we are finding challenges in Time management OverLoaded Work Mental Stress Once you are having positive thoughts then you will get positive results. ‹#›

13. Conclusion Customer is the king - B uild awareness about the business & L isten U nderstand and E ncourage the customer! Listen and communicate positively and proactively. Start and end on time . Be patient, calm and composed. THANK YOU! ‹#›