Complaints and Grievances

Complaints, Grievances and the Grievance Procedure, personnel administration, human relations

1. COMPLAINTS, GRIEVANCES and the GRIEVANCE PROCEDURE Prepared By: Julie May A. Maribojo

2. COMPLAINTS/ GRIEVANCES poor performance protest or outcry dissatisfaction misunderstanding grumble murmur unhappy

3. COMPLAINT ---an employee’s expressed (written or spoken) feelings of dissatisfaction with some aspects of his working conditions, relationships or status which are outside one’s control

4. GRIEVANCE ---an official statement of a complaint over something believed to be wrong or unfair about an organizational policy, procedure or managerial practices or discomfort, whether it is valid or not  ---any dissatisfaction, complaint, irritation or misunderstanding of an employee arising from his job, or his relationship with his employer, any violation of the CBA (Collective Bargaining Agreement) or of the Labor Code that he thinks or feels he is wronged or treated unfairly

5. Causes of Grievances: ---Perceived unfair treatment of the employee by the supervisor or ineffective or inadequate supervisor/supervision --- when supervisors behave dictatorially, refuse to listen to employees’ complaints, unfair or inconsistent in disciplinary actions, give inadequate or unclear instructions, or actions, or when they fail to keep employee informed  ---Violation by management of the labor of agreement or violation of the law ---Grievances inspired by the Union leaders

6. Who Can File a Grievance? Employee Union Employer

7. GRIEVANCE PROCEDURE ---the method of determining and finding the best way to remedy the specific cause or causes of the complaint or grievance ---Step by step process an employee must follow to get his or her complaint addressed satisfactorily

8. For Unionized Firms: For Non-Unionized Firms: GRIEVANCE PROCEDURE

9. COMPLAINTS, GRIEVANCES and the GRIEVANCE PROCEDURE Prepared By: Julie May A. Maribojo