CONCEPT OF TOTAL QUALITY MANAGEMENT

In this Presentation , You can See the Introduction
Principle, Benefits, Concepts and Importance of total quality management.
-Vishal

1. CONCEPT OF TOTAL QUALITY MANAGEMENT Prepared B y : Vishal Bhuva

2. CONTENT Introduction Principle of TQM Benefits Concepts of TQM Importance of TQM References

3. INTRODUCTION Total = Whole Quality = Characteristics of a product or service that bear on its ability to satisfy given needs Management = Directing and controlling a group of people or an organization TQM meaning is act to manage whole to achieve the excellence .

4. INTRODUCTION The aim of TQM is prevention of defects rather than detection of defects. Maintenance of the quality with continuous improvement is very important for pharmaceutical industries Definition : “ TQM is a management approach for an organization, centered on quality , based on the participation of all its members and aiming at long-term success through customer satisfaction and benefits to all members of the organization and to the society.”

5. PRINCIPLE Customer focus Leadership People involvement Process approach Continues Improvement Evidence- based decision making Relationship management

6. 1. Customer Focus An organization should know their customers Quality management process aims to meet customer requirements and deliver beyond expected levels of product or service . 2. Leadership Good leaders help to unite an organization and give people a sense of direction . They must accept the responsibility for continuous quality improvement s and be dedicated to empowering others .

7. 3. People Involvement This principle helps to bridge the gap of communication from management to employees. This also enhances the capability to create value 4. Process Approach All the activities should be managed as interrelated processes to create consistent and predictable results An organization achieves its desired result when related resources and activities are managed as a process.

8. 5.Continues improvement An ongoing focus on improvement is a fundamental principle for the success of an organization. 6. Evidence- based decision making The decisions are based on the insights gained from analyzing and evaluating data. This will help to produce desired results 7.Relationship Management .Organizations should manage their relationships with interested parties such as suppliers very well. This will help to sustain the levels of success achieved.

9. BENEFIT OF TQM Improve Quality Teamwork Customer satisfaction Employee participation Employee satisfaction Working relationship Productivity Communication Profitability

10. CONCEPT OF TQM TQM requires 6 basic concepts : A committed and involved management to provide long term top to bottom organization support. An unwavering focus on the customer, both internally and externally. Effective involvement and utilization to the entire workforce Continues improvement of the business and production process Treating suppliers as partners Establish performance measures for the process

11. IMPORTANCE OF TQM Its ensure that there is a high quality of product and service require. Its ensure Customer satisfaction Its increase efficacy and productivity that positively impact the revenue of company Its improve team spirit within the organization

12. REFERENCES Text book of Total Quality Management by Suganthi and Anand A.Samuel 21 edition 2005. • Total Quality Management by R.S Nagarajan, A.A.Arivalangar,new age international publishers,1 edition,

13. THANK YOU